BRIAN FRANCOIS
New York,NY
Summary
Dedicated U.S. Army Veteran with over 10 years of experience leading HR operations and developing administrative policies to ensure company compliance, managing performance appraisals, and strengthening relationships. Currently serves as a Spectrum Manager in the NY Army National Guard, responsible for submitting frequency requests, analyzing communications network data, and creating comprehensive standard operating procedures to streamline operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Support Associate III
New York Passport Agency
03.2025 - Current
- Handle sensitive information confidentially and in compliance with privacy regulations.
- Collaborate with team members to streamline processes and improve service delivery.
- Maintain accurate records and documentation of customer interactions in the agency's database.
- Provide exceptional customer service by addressing inquiries related to passport applications, renewals, and status updates.
Electromagnetic Spectrum Manager
UNITED STATES ARMY
10.2024 - Current
- Planning, and deconflicting frequencies using automated tools.
- Maintains a database of frequent requests and assignments.
- Develops, produces, and distributes Signal Operating Instructions (SOI) using computer software programs.
- Operates and performs preventive maintenance checks and services on assigned vehicles and power generators, authorized signal communication equipment, and electronic devices.
Human Resources Manager
UNITED STATES ARMY
06.2016 - 10.2024
- Led a project to transition 500+ employees to a new HR reporting system, reducing workload by 50% through training and policy implementation.
- Updated 1000+ employee accounts in the HR database.
- Developed compliance trackers using Microsoft Excel.
- Managed employee relations, resolving conflicts and fostering a positive workplace culture.
- Enhanced customer satisfaction by collaborating with HR teams to resolve key issues.
- Managed HR operations, creating schedules and administrative tasks for employees.
- Spearheaded training initiatives on HR best practices and improved team IT skills.
- Optimized HR distribution by creating Standard Operating Procedures for process automation.
- Increased productivity by 75% by redesigning onboarding processes and training procedures.
Education
Bachelor of Science (B.S.) - Cyber Security
DeVry University
Manhattan11-2026
Skills
- Human Resource Management System
- Critical Thinking
- Conflict Resolution
- Performance Tracking
- Compliance Management
- Payroll Management
Certification
Top Secret with Secret Compartmented Information (TS/SCI)
Timeline
Support Associate III
New York Passport Agency
03.2025 - Current
Electromagnetic Spectrum Manager
UNITED STATES ARMY
10.2024 - Current
Human Resources Manager
UNITED STATES ARMY
06.2016 - 10.2024
Bachelor of Science (B.S.) - Cyber Security
DeVry University