Brian Frederickson
Santa Cruz,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Safety-minded Maintenance Worker tasked with troubleshooting, general plumbing and minor electrical work. Enthusiastic professional promoting excellent attendance record and willing to assist team members in completing assigned tasks.
Overview
11
11
years of professional experience
Work History
General Handyman
Sunny Slope Farms
09.2019 - Current
- Operate heavy machinery such as skid steers and others.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Installed lighting fixtures to improve lighting and increase energy efficiency.
- Removed and repaired carpet and wood flooring.
- Re-caulked and sealed windows doors and siding to prevent drafts and air leaks and minimize energy costs.
- Completed repair jobs to restore functionality to electric and plumbing systems.
- Installed and maintained plumbing and HVAC systems.
- Rewired and replaced faulty electrical components in equipment.
AM Merchant
Costco Wholesale
01.2022 - Current
- Stock product in its correct location to further drive sales and revenue.
- Manage the placement of different products within the warehouse depending on price, relevancy, and quantity to serve the community the best way possible.
- Maintained a clean working environment at all times to support a healthy working environment.
- Brought problems and issues to management in a professional and timely manner to assure productivity,
- Work both as a team and individually to achieve the goals of the warehouse.
- Provide quality customer service to members of the warehouse on a daily basis.
Membership Manager
Costco Wholesale
04.2021 - 01.2022
- Responded to customer calls and emails to answer questions about products and services.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed marketing programs to drive sales and events to increase company growth.
Front End Assistant Manager
Costco Wholesale
01.2021 - 04.2021
- Monitored cash drawers in 20 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed and implemented strategies to optimize store sales and profitability.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored team members to enhance professional development and accountability in workplace.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Front End Supervisor
Costco Wholesale
12.2018 - 01.2021
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 20 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained team members in successful strategies to meet operational and sales targets.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Hardlines Area Manager
Costco Wholesale
01.2018 - 12.2018
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Managed inventory and reduced shrinkage through detailed monitoring of daily operations and stock.
- Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Communicated with buyers to bring in the right products at the right time to increase sales and provide for the community.
Service Deli Supervisor
Costco Wholesale
07.2016 - 01.2018
- Set schedules for staff by planning and designating shifts and hours.
- Integrated service and team management strategies to boost business profits.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Inventoried food products and associated materials on daily basis.
- Observed quality assurance standards to optimize freshness of deli products.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Developed special promotions to increase revenues.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased food and cultivated strong vendor relationships.
- Motivated staff to perform at peak efficiency and quality.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Service Deli Clerk
Costco Wholesale
09.2014 - 07.2016
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Learned other teammates' work tasks to train as backup.
- Inspected equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Courtesy Clerk
Safeway
03.2013 - 09.2014
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Maintained clean and tidy checkout area to optimize service delivery.
- Collected shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Assisted customers with checkout process to foster prompt and smooth transactions.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
Education
Biology
Cabrillo College
Aptos, CASkills
- Visual Merchandising
- Issue and Conflict Resolution
- Staff Management
- Verbal and Written Communication
- Employee Training
- Supplier Relations
- Team Leadership
- Complex Problem-Solving
Timeline
AM Merchant
Costco Wholesale
01.2022 - Current
Membership Manager
Costco Wholesale
04.2021 - 01.2022
Front End Assistant Manager
Costco Wholesale
01.2021 - 04.2021
General Handyman
Sunny Slope Farms
09.2019 - Current
Front End Supervisor
Costco Wholesale
12.2018 - 01.2021
Hardlines Area Manager
Costco Wholesale
01.2018 - 12.2018
Service Deli Supervisor
Costco Wholesale
07.2016 - 01.2018
Service Deli Clerk
Costco Wholesale
09.2014 - 07.2016
Courtesy Clerk
Safeway
03.2013 - 09.2014
Biology
Cabrillo College
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