George Vicente-Colon
Orlando,Florida
Summary
Detail-focused technical assistant with expertise in installing, running, and managing complex hardware and software deployments. Over five years of experience excelling at detecting, fielding, and resolving support needs. Ability to troubleshoot problematic installations for optimized performance. Leveraging extensive understanding of common IT performance degradation issues as the face of the tech support department. Detail-oriented approach to assembling and customizing products according to specific organizational needs.
Overview
19
19
years of professional experience
Work History
Low Voltage Tech Support
Nutech national
07.2023 - Current
- Managed technical integration, systems engineering program management, customer support and program management.
- Learned and shared knowledge of new technologies to support technically challenging projects and assume various responsibilities.
- Supported other technicians and engineers in assembly, disassembly, cleaning, testing and troubleshooting.
- Responded to customer technical support inquiries and complaints via phone and email, addressing needs in real-time and proactively anticipating future product concerns.
- Identified problematic components and wiring issues and applied troubleshooting techniques.
- Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
- Trained newly hired technicians on proper installation of low voltage wiring systems.
Emergency Vehicle Technician
Global Public Safety LLC
02.2020 - 09.2022
- Led preventive maintenance, safety inspections and annual maintenance inspections.
- Evaluated completed work prior to release.
- Handled repairs, replacing broken components and inspecting eqiupment for wear and tear.
Warehouseman / Image Technician
United data Technology
03.2019 - 09.2020
- Used hand-held scanners and physical logs to accurately track item movements.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Verified documentation and condition of freight to assure quality standards were achieved.
ULLS-G/SAMS-E Clerk Motor Pool Automated Logistical Specialist Armory clerk
United States Army
08.2005 - 09.2019
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Assisted with onboarding of new employees.
- Input data into spreadsheets and databases.
- Maintained filing system and organized customer documents for easy retrieval of information.
Customer Service/Data Entry/Technician Support
Sears Holdings Corp.
04.2012 - 05.2014
- Took customers' orders over phone; up sold products whenever possible, verified customer orders;answered customer questions.help technicians with customer care and part inquiry
Education
Business and Business Ethics
Central Texas College
01.2008
Automated Logistical Specialist
US Army Quartermaster School (QMS)
01.2006
undefined
Southeast High School
Bradenton, FL01.2004
Skills
- Tech support collaboration
- Survey Sampling Techniques
- Office workflow support
- Product engineering support
- System Troubleshooting
- Network configuration
Professionaloverview
Served in US Army - August 2005 to September 2014. Afghanistan deployment August 2007 to January 2010., Provided security on and off base, Provided security on and off base while also providing log of all material within the unit during off base missions., Motor pool, Worked in a Motor pool; oversaw all unit supply and trained with units in basic military police refreshing courses., Warehouse, Worked in warehouse, logging unit equipment, and performing various tasks., Warehouse Supervisor, Worked as supervisor of warehouse over troops., Accountability, Was accountable for over $1,000,000 plus in medical equipment and all military equipment including vehicles., Combat Lifesavers Course First Tier, August 2007, 10th BDE/10th Battalion, Combat lifesavers Course Second Tier, September 2007, 90th RRC, Computer user security course, October 2007, Warrior Leadership Course, March 2012, 3rd BN (NCOA) 218th Regiment (Leadership), Army Good Conduct Medal, Army Comendential Medal, vehicle relay and voltage trained, motorola wave certified, Wheelen emergency lighting certified, FASA/BASA certified, Dmp certified xt30/xr150, Vista 20 certified, Vista128 Certified, Bosch certified, NTN and Realwave camera familiarization and training
Languages
Spanish
Native or Bilingual
Timeline
Low Voltage Tech Support
Nutech national
07.2023 - Current
Emergency Vehicle Technician
Global Public Safety LLC
02.2020 - 09.2022
Warehouseman / Image Technician
United data Technology
03.2019 - 09.2020
Customer Service/Data Entry/Technician Support
Sears Holdings Corp.
04.2012 - 05.2014
ULLS-G/SAMS-E Clerk Motor Pool Automated Logistical Specialist Armory clerk
United States Army
08.2005 - 09.2019
Automated Logistical Specialist
US Army Quartermaster School (QMS)
undefined
Southeast High School
Business and Business Ethics
Central Texas College
Similar Profiles
JOSEPH MCGUGAN JRJOSEPH MCGUGAN JR
Tech Support Manager at Nutech National Fire & SecurityTech Support Manager at Nutech National Fire & Security
Ali TalebiAli Talebi
Construction Worker at NuTech PlumbingConstruction Worker at NuTech Plumbing
Puneet KumarPuneet Kumar
System Analyst at Nutech ServicesSystem Analyst at Nutech Services