Brian Gajdzisz II
Burlington,VT
Summary
Dynamic professional with extensive experience in customer service and administrative support, notably at La Playa Maya. Skilled in point of sale operations and conflict resolution, I consistently enhanced service quality and customer satisfaction. Proven ability to train teams and implement effective solutions, ensuring efficient operations and a positive client experience.
Overview
9
9
years of professional experience
Work History
Server
La Playa Maya
Miami, FL
03.2023 - 01.2024
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared drinks according to standard recipes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Implemented feedback from customers to improve service quality and menu offerings.
- Assisted in training new servers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Stayed informed about daily specials, new menu items, promotions.
Assistant to Director of Personnel
Champlain College/Peoples Resources Department
Burlington, VT
06.2017 - 08.2018
- Implemented new hirings, transfers and terminations
- Kept employees updated on their eligibility on financial instruments; medical insurance, student loans & disability programs
- Utilized Data Scanning, photocopying, sorted large files & documents by utilizing my administrative skills, (Microsoft Suite), along with my Technical skills (Pro Tools, Professional Audio and Logic Pro)
- Consulted with our legal counsel when necessary for employees
- Attended workshops, educational meetings, to keep updated on culture, practices, guidelines, procedures and policies of Champlain College
Front Desk Administrative Assistant
Affordable Dentures & Implants
South Burlington, VT
09.2015 - 06.2016
- Provided general administrative and clerical support
- Answered all incoming phone lines and scheduled patient appointments
- Worked with various Labs to coordinate delivery of patient appliances
- Maintained and arranged for servicing of office equipment
- Managed office inventory and supplies
Head Cashier
Jiffy Mart
Burlington, VT
02.2015 - 06.2016
- Managed and performed all check-out functions
- Addressed customer and employee complaints, requests and issues
- Ensured registers had correct amounts of cash at all times
- Oversaw cashiers check-out areas ensuring stations remained clean and efficient to service customers needs
Education
Champlain College - Broadcast/Media Production, Business
Champlain College
Burlington, VT09.2018
New York University Steinhardt Summer Residency and Pre-College Program -
New York University
New York City09.2015
School of Visual Arts Summer Residency and Pre-College Program -
School of Visual Arts
New York City09.2015
H.S. Diploma -
Academy of the Arts/Henry Snyder High School
Jersey City, NJ09.2014
Skills
- Microsoft Suite
- Point of sale operation
- Customer identification verification
- Service quality improvement
- Cleaning and sanitation
- Menu explanation
- Customer satisfaction assessment
- PowerPoint
- Pro Tools
- Professional Audio
- Logic Pro
- Team collaboration
- Conflict resolution
- Time management
Timeline
Server
La Playa Maya
03.2023 - 01.2024
Assistant to Director of Personnel
Champlain College/Peoples Resources Department
06.2017 - 08.2018
Front Desk Administrative Assistant
Affordable Dentures & Implants
09.2015 - 06.2016
Head Cashier
Jiffy Mart
02.2015 - 06.2016
Champlain College - Broadcast/Media Production, Business
Champlain College
New York University Steinhardt Summer Residency and Pre-College Program -
New York University
School of Visual Arts Summer Residency and Pre-College Program -
School of Visual Arts
H.S. Diploma -
Academy of the Arts/Henry Snyder High School
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