Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Gajdzisz II

Burlington,VT

Summary

Dynamic professional with extensive experience in customer service and administrative support, notably at La Playa Maya. Skilled in point of sale operations and conflict resolution, I consistently enhanced service quality and customer satisfaction. Proven ability to train teams and implement effective solutions, ensuring efficient operations and a positive client experience.

Overview

9
9
years of professional experience

Work History

Server

La Playa Maya
Miami, FL
03.2023 - 01.2024
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Prepared drinks according to standard recipes.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Assisted in training new servers.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Stayed informed about daily specials, new menu items, promotions.

Assistant to Director of Personnel

Champlain College/Peoples Resources Department
Burlington, VT
06.2017 - 08.2018
  • Implemented new hirings, transfers and terminations
  • Kept employees updated on their eligibility on financial instruments; medical insurance, student loans & disability programs
  • Utilized Data Scanning, photocopying, sorted large files & documents by utilizing my administrative skills, (Microsoft Suite), along with my Technical skills (Pro Tools, Professional Audio and Logic Pro)
  • Consulted with our legal counsel when necessary for employees
  • Attended workshops, educational meetings, to keep updated on culture, practices, guidelines, procedures and policies of Champlain College

Front Desk Administrative Assistant

Affordable Dentures & Implants
South Burlington, VT
09.2015 - 06.2016
  • Provided general administrative and clerical support
  • Answered all incoming phone lines and scheduled patient appointments
  • Worked with various Labs to coordinate delivery of patient appliances
  • Maintained and arranged for servicing of office equipment
  • Managed office inventory and supplies

Head Cashier

Jiffy Mart
Burlington, VT
02.2015 - 06.2016
  • Managed and performed all check-out functions
  • Addressed customer and employee complaints, requests and issues
  • Ensured registers had correct amounts of cash at all times
  • Oversaw cashiers check-out areas ensuring stations remained clean and efficient to service customers needs

Education

Champlain College - Broadcast/Media Production, Business

Champlain College
Burlington, VT
09.2018

New York University Steinhardt Summer Residency and Pre-College Program -

New York University
New York City
09.2015

School of Visual Arts Summer Residency and Pre-College Program -

School of Visual Arts
New York City
09.2015

H.S. Diploma -

Academy of the Arts/Henry Snyder High School
Jersey City, NJ
09.2014

Skills

  • Microsoft Suite
  • Point of sale operation
  • Customer identification verification
  • Service quality improvement
  • Cleaning and sanitation
  • Menu explanation
  • Customer satisfaction assessment
  • PowerPoint
  • Pro Tools
  • Professional Audio
  • Logic Pro
  • Team collaboration
  • Conflict resolution
  • Time management

Timeline

Server

La Playa Maya
03.2023 - 01.2024

Assistant to Director of Personnel

Champlain College/Peoples Resources Department
06.2017 - 08.2018

Front Desk Administrative Assistant

Affordable Dentures & Implants
09.2015 - 06.2016

Head Cashier

Jiffy Mart
02.2015 - 06.2016

Champlain College - Broadcast/Media Production, Business

Champlain College

New York University Steinhardt Summer Residency and Pre-College Program -

New York University

School of Visual Arts Summer Residency and Pre-College Program -

School of Visual Arts

H.S. Diploma -

Academy of the Arts/Henry Snyder High School
Brian Gajdzisz II