Brian Garnett
Lakeville,MN
Summary
Knowledgeable and skilled IT Manager bringing in-depth knowledge of software, hardware and systems. Supports operational goals with well-planned and implemented information technology solutions. Collaborative in building and deploying strategies for current and forecasted demand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Security and Operations Analyst
Clean Counts
07.2024 - Current
- Managed firewall configurations to maintain optimal levels of network protection while allowing for necessary business operations.
- Simplified the process of rolling out security updates to end-users by creating an easy-to-follow update schedule and corresponding documentation.
- Provided comprehensive training to employees on cybersecurity awareness, promoting a culture of vigilance.
- Developed and implemented IT security policies, ensuring compliance with industry standards and best practices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Spearheaded the creation of disaster recovery plans to ensure business continuity in case of critical incidents or breaches.
- Reviewed third-party vendor security policies, ensuring alignment with organizational standards before entering partnerships or contracts.
IT Manager
Oppidan Investment Company
10.2021 - 07.2024
- Customized network technology and infrastructure to be scalable and responsive to dynamic user and business demands.
- Contributed to improved asset management and information security initiatives.
- Performed troubleshooting and diagnosis of software, system and network issues and identified resolutions.
- Oversaw technology and application selection, systems development and resource acquisition.
- Oversaw department budgeting, purchasing and consistently meeting targets and maintaining profitable operations.
- Trained employees on technology usage, improving overall productivity.
- Analyzed vendor performance data to identify areas for improvement.
- Developed and maintained relationships with key vendors to ensure high-quality service delivery.
- Recommended implementation strategies for new systems, procedures, and organizational changed.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
Senior Telecommunications Specialist
Timberland Partners
01.2019 - 01.2021
- Kept network current with demand by deploying planned enhancements.
- Installed and maintained telecommunications equipment, such as routers, switches, and cabling.
- Tested quality of signal throughout analog and digital network segments.
- Traced faults by troubleshooting communication architectures, topologies and hardware.
- Monitored capital budget requirements related to cell site deployments.
- Kept systems optimized with preventive maintenance and the timely incorporation of new technologies.
- Planned work effectively based on detailed site inspections, outlined requirements and personal technical expertise.
- Secured information from unauthorized access with intrusion detection, backups, and disaster recovery planning.
- Managed system inventory by organizing purchases and identifying vendors to locate new or replacement products.
- Analyzed vendor performance data to identify areas for improvement.
- Conducted regular vendor reviews and evaluations to ensure compliance with company policies.
IT Support Engineer
Timberland Partners
01.2018 - 01.2019
- Diagnosed and resolved technical hardware and software issues.
- Identified and resolved issues using software and hardware.
- Accommodated wide-ranging customer experience levels by adjusting technical support strategies.
- Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.
- Set up equipment for employee use, ensuring proper installation of cables, operating systems and appropriate software.
- Managed system performance by monitoring operations and correcting routine issues.
- Drafted and submitted system performance reports to supervisor.
Technical Support Call Center Representative
Winmark
01.2017 - 01.2018
- Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures.
- Diagnosed and resolved technical hardware and software issues.
- Accommodated wide-ranging customer experience levels by adjusting technical support strategies.
Help Desk Support Specialist
Taylor Truck Line
01.2016 - 01.2017
- Maintained inventory of IT assets and helped maintain clean server room.
- Troubleshot end-user hardware and software issues.
- Investigated and resolved problems by reading technical manuals and conducting computer diagnostics.
Education
Bachelor of Science (B.S.) -
Colorado Technical University
Colorado Springs, Colorado08.2022
Associate in Science (A.S.) - undefined
Rasmussen University
Lake Elmo, Minnesota11.2016
Skills
- Identity and Access management
- Mobile device security
- Security awareness training
- Cloud security management
- Incident response planning
- IT asset management
- Network administration
- Technical troubleshooting
- Two-factor authentication implementation
Certification
- ISC2 Certified in Cybersecurity
- Issued April 2024
- Expiration April 2027
Timeline
IT Security and Operations Analyst
Clean Counts
07.2024 - Current
IT Manager
Oppidan Investment Company
10.2021 - 07.2024
Senior Telecommunications Specialist
Timberland Partners
01.2019 - 01.2021
IT Support Engineer
Timberland Partners
01.2018 - 01.2019
Technical Support Call Center Representative
Winmark
01.2017 - 01.2018
Help Desk Support Specialist
Taylor Truck Line
01.2016 - 01.2017
Associate in Science (A.S.) - undefined
Rasmussen University
Bachelor of Science (B.S.) -
Colorado Technical University
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