Emirjona Molla
Royal Oak,MI
Summary
Experienced Information Security professional with expertise in Data Loss Prevention, Cyber Security Operations, and Access Management. Fluent in English, Italian, Albanian, and Spanish. Strong knowledge of HIPAA, PCI-DSS, and ISO security regulations. Proven ability to work independently and as part of a team with a background in successful customer service. Demonstrated proficiency in developing, implementing, and upholding sustainable initiatives in various areas of Cyber Security Operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cyber Security Analyst, Data Loss Prevention
Ally Financial
Detroit, MI
01.2019 - Current
- Collaborated with DLP Operations team daily on effectiveness and efficiencies around the alert remediation process identifying policy refinements, new policies, user behavior, automation, and escalations
- Developed and enhanced processes and procedures to ensure effective and efficient privacy controls for monitoring and blocking egress traffic mitigating the risk of data leakage around sensitive and personally identifiable information
- Defined and prepared DLP Program progression metrics (KPI and KRI) around Alert Handling, SLAs, Trending, Blocking and Escalations
- Improved DLP Program operations through continuous process improvements leading to an overall team success rate of SLA 98.9% and Error Alert Handling of 99.6%
- Collaborated with the DLP Program operations team through a two-year migration with technology partners to four new DLP tools to ensure full egress coverage
- Designed and collaborated with technology partners to build an autonomous single pane of glass solution for alert remediation integrating all DLP tools into a Unified Console
- Designed and led the build-out of DLP PowerBI dashboards for real-time operations reporting integrating multiple DLP solutions into the single pane of glass “Unified Console” solution
- Identified and implemented policy tuning reducing False Positive rate by over 89% for Personally Identifiable Information (PII) and exact data match policy alerts
- Reduced DLP Exception Requests around False Positive blocking by 93% by aligning ServiceNow Requests with validation of detection rule and policy refinement
- Developed and implemented DLP Exception Request process to document, validate, and perform annual review and risk assessments
- Developed and implemented automation around approved business processes and approved third-party traffic validation and auto-disposition
- Collaborated with Data Classification team to implement Microsoft Information Protection (MIP) classification to refine monitoring and blocking of sensitive document policy egress
- Defined and created egress risk assessment methodology and procedures for critical applications
- Worked on Artificial Intelligence (AI) use cases around DLP
- Interviewed new candidates and trained new team members
- Partnered with engineering to close out multiple Self-Identified Issues (SIIs), Audit findings, and Regulatory Matters Requiring Attention (MRAs) related to technology inefficiencies
- Performed DLP policy testing and tuning
- Assisted the SOC team and worked with them when they needed help due to not having enough employees at that time.
Cyber Security Analyst, Security Operations Center
Ally Financial
Detroit, MI
06.2017 - 01.2019
- Continuously monitored and analyzed logs, alerts, and security events from various security tools, such as firewalls, intrusion detection/prevention systems (IDS/IPS), security information and event management (SIEM) systems, and other security devices
- Identified, investigated, and responded to security incidents, such as malware infections, unauthorized access attempts, distributed denial-of-service (DDoS) attacks, and other security breaches
- Analyzed and assessed potential threats, vulnerabilities, and risks to the organization's systems and networks, and recommended appropriate mitigation strategies
- Documented and reported security incidents, generated reports and metrics for management and stakeholders, and ensured compliance with security policies and regulations
- Collaborated with other IT and security teams, such as network administrators, system administrators, and incident response teams, to coordinate incident response and implement security measures
- Stayed up-to-date with the latest security threats, vulnerabilities, and industry best practices by training, reading security publications, and attending conferences or workshops
- Identified and responded to phishing attacks.
Provisioning Analyst, Identity and Access Management
United Shore
Troy, MI
10.2016 - 05.2017
- Managed user accounts and permissions
- Controlled what systems, applications, and data users can access
- Created, modified, and deleted user access
- Supported application provisioning issues
- Maintained the Active Directory organizational structure
- Deployed and supported remote access tokens
- Managed supply support documentation.
IT Security Internship
United Shore
Troy, MI
05.2016 - 08.2016
- Worked with the IT Security professionals to understand and practice the fundamentals of how network security and IT Security work together to save the assets of the company
- Assisted the Access Management team to add new hires in, transfer current employees based on their new roles, and terminating employees using Active Directory, Exchange Management, Lync for business, Remedy Incident Management and Destiny
- Learned how to use SIEM, Qualys, Palo Alto Firewall Management, data loss prevention and email fishing and spam management
- Presented a proposal of a type of Honeypot (Deception Technology) to implement for the IT Security team to 200 IT employees and the CIO of the company
- Setup meetings for my team to work on implementing the Honeypot and the team innovation project
- Worked on organizing the honeypot project to be able to present it to the CISO and the IT Security team
- Presented a team innovation project to 100 employees from different departments and the CEO of the company.
IT Internship
Wigs 4 Kids
Saint Clair Shores, MI
02.2016 - 04.2016
- Designed and developed web pages
- Provided Windows support
- Designed graphics through Illustrator and Adobe Photoshop.
Italian Customer Support Agent
Visalus
Troy, MI
02.2015 - 03.2016
- Provided outstanding service to diverse international customers by providing appropriate resources and products
- Maintained current knowledge on all meal replacement products in order to answer questions and provide appropriate information to customers
- Assisted in the development of incentive programs resulting in increased business and more effective results for customers and promoters
- Processed customer orders, track shipments, and answer questions about delivery schedules
- Completed monthly Sales Analysis Reports in order to accurately monitor total sales revenues
- Educated new promoters on commission structure and product lines
- Translated English and Italian business documentation
- Trained new employees on customer service best practices.
Italian Teacher
Dante Alighieri Society
09.2013 - 06.2015
- Developed and implemented daily lesson plans on written and verbal Italian skills and provided individualized training to up to ten students
- Utilized a variety of internet-based language programs to provide variety in teaching techniques
- Created schedules and lesson plans appropriate for students ranging in age from 3 to 70 years old.
Pharmacy Technician II
Henry Ford Pharmacy Advantage
Troy, MI
01.2011 - 02.2015
- Promoted multiple times due to outstanding performance and excellent customer service skills
- Consistently met and exceeded daily targets to fill and dispense up to 300 prescriptions daily
- Performed technical processes required to dispense medications to patients
- Effectively provided solutions to unresolved insurance claims and billing discrepancies.
Pharmacy Technician
CVS Pharmacy
Madison Heights, MI
01.2006 - 06.2009
- Designated as the primary point of contact for the pharmacist of the department
- Properly filled and dispensed an average of 200 prescriptions per day
- Assisted the pharmacist with ensuring pricing on medicine orders and verifying third party transactions.
Education
Master of Science: Information Technology – Cyber Security -
Walsh College
Troy, MI01.2017
Master of Arts: Romance Languages-Italian -
Wayne State University
Detroit, MI01.2011
Bachelor of Arts and Sciences in Italian Language -
Wayne State University
Detroit, MI01.2009
Skills
- Access Management
- Phishing
- Cybersecurity Awareness
- Consumer Protection
- HIPAA
- PCI-DSS
- ISO Security Regulations
- Risk Management
- Communication
- Training
- Awareness
- Record Management
- Retention
- Monitoring
- Controls Oversight
- Information Lifecycle Management
- IT Development
- Process Improvement
- Identity Access Management
- Provisioning
- Digital Guardian / Fortra DLP
- Palo Alto DLP (Web / CASB)
- AWS
- JIRA
- Symantec DLP (Network, Endpoint, CASB)
- ServiceNow
- Netskope CASB
- Microsoft Purview
- SOAR
- Confluence
- PowerBI Reporting
- Active Directory Management
- Splunk
- Splunk Cloud
- Microsoft 365 Outlook
- Word
- Excel
- Access
- PowerPoint
- Teams
- OneNote
Certification
- Working towards CompTIA Security+ certification
- Working towards CISSP and CEH
Tel
(586) 354-0794
Technologyexpertise
- Digital Guardian / Fortra DLP
- Palo Alto DLP (Web / CASB)
- AWS
- JIRA
- Symantec DLP (Network, Endpoint, CASB)
- ServiceNow
- Netskope CASB
- Microsoft Purview
- SOAR
- Confluence
- PowerBI Reporting
- Active Directory Management
- Splunk, Splunk Cloud
- Microsoft 365 Outlook, Word, Excel, Access, PowerPoint, Teams, OneNote
Timeline
Cyber Security Analyst, Data Loss Prevention
Ally Financial
01.2019 - Current
Cyber Security Analyst, Security Operations Center
Ally Financial
06.2017 - 01.2019
Provisioning Analyst, Identity and Access Management
United Shore
10.2016 - 05.2017
IT Security Internship
United Shore
05.2016 - 08.2016
IT Internship
Wigs 4 Kids
02.2016 - 04.2016
Italian Customer Support Agent
Visalus
02.2015 - 03.2016
Italian Teacher
Dante Alighieri Society
09.2013 - 06.2015
Pharmacy Technician II
Henry Ford Pharmacy Advantage
01.2011 - 02.2015
Pharmacy Technician
CVS Pharmacy
01.2006 - 06.2009
Master of Science: Information Technology – Cyber Security -
Walsh College
Master of Arts: Romance Languages-Italian -
Wayne State University
Bachelor of Arts and Sciences in Italian Language -
Wayne State University
- Working towards CompTIA Security+ certification
- Working towards CISSP and CEH
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