Brian Gatewood
Tacoma,WA
Summary
Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Event Manager
Emerald Queen Casino
10.2006 - 11.2023
- Developed detailed event plans, ensuring all aspects of the event were executed smoothly and on time.
- Supervised a team of event staff, providing guidance and direction to ensure high levels of performance and customer satisfaction.
- Established strong relationships with key stakeholders including clients, vendors, venues, and local authorities.
- Ensured compliance with safety regulations at events, maintaining a safe environment for attendees and staff members.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Security Officer
Arizona Charlie's Hotel & Casino
01.2002 - 08.2006
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Education
Business
Regis College
Denver, COMaricopa Community Colleges - Mesa Community College
Mesa, AZ06.1980
High School Diploma -
Westwood High School
Mesa, AZ05.1978
Skills
- Team Leadership and Supervision
- Schedule Management
- Guest Relations
- Guest Management
- Problem Solving
- Team Leadership
- Customer Service
- Event Evaluation
Timeline
Event Manager
Emerald Queen Casino
10.2006 - 11.2023
Security Officer
Arizona Charlie's Hotel & Casino
01.2002 - 08.2006
Business
Regis College
Maricopa Community Colleges - Mesa Community College
High School Diploma -
Westwood High School
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