Virginia Francisco
New Rochelle,US
Summary
Motivated and dependable food service manager with experience leading teams in fast-paced restaurant environments. Proven ability to supervise staff, manage daily operations, and ensure exceptional customer satisfaction. Skilled in training, scheduling, inventory control, and conflict resolution. Known for strong work ethic, calm under pressure, and a commitment to team success and quality service.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
New Rochelle, NY, US
07.2024 - Current
- Supervised daily store operations and supported store management in executing company standards.
- Trained and coached new baristas on drink preparation, customer service, and safety protocols.
- Ensured high-quality customer interactions by resolving issues promptly and positively.
- Managed inventory, placed orders, and organized shift coverage to ensure smooth operations.
- Promoted team collaboration and maintained a welcoming, inclusive work environment.
Service Manager
Chipotle Mexican Grill
Rye Brook, NY, US
03.2022 - 06.2024
- Lead restaurant operations to ensure high food safety and quality standards.
- Trained, coached, and scheduled crew members to optimize efficiency and morale.
- Oversaw equipment maintenance and line organization for seamless service.
- Handled banking duties, resolved customer concerns, and improved service delivery.
- Played a key role in customer retention by building loyalty and satisfaction.
Waitress
The Surf Club on the Sound
New Rochelle, NY, US
03.2019 - 06.2021
- Delivered excellent customer service, accommodating dietary needs and special requests.
- Collaborated with kitchen staff to ensure accurate and timely food preparation.
- Introduced a feedback system that increased guest satisfaction and team performance.
- Maintained cleanliness and followed food safety standards at all times.
Cashier
DeCicco & Sons
Elmsford, NY, US
09.2020 - 02.2021
- Processed transactions efficiently and accurately.
- Assisted customers with product inquiries and returns, enhancing their shopping experience.
- Promoted in-store specials to boost sales.
- Maintained a friendly and helpful atmosphere at the checkout area.
Ice Cream Server/Cashier
Ralph's Famous Italian Ices
Mamaroneck, NY, US
04.2020 - 09.2020
- Provided fast, friendly service for dine-in and take-out orders.
- Supported team members with restocking, customer assistance, and store maintenance.
- Maintained store appearance and met opening/closing checklist standards.
Education
High School Diploma -
New Rochelle High School
New Rochelle, NY, US06.2021
Skills
- Customer Service
- Conflict Resolution
- Food Handling Safety
- Team Leadership Supervision
- Inventory Management POS
- Cash Handling Scheduling
- Shift Management Training
- Staff Development Fast-Paced Work Environments
- Cash handling
- Customer-oriented
- Conflict resolution
Languages
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
07.2024 - Current
Service Manager
Chipotle Mexican Grill
03.2022 - 06.2024
Cashier
DeCicco & Sons
09.2020 - 02.2021
Ice Cream Server/Cashier
Ralph's Famous Italian Ices
04.2020 - 09.2020
Waitress
The Surf Club on the Sound
03.2019 - 06.2021
High School Diploma -
New Rochelle High School