Brian Geiger
Lakeland,FL
Summary
A seasoned Technical Expert from the Social Security Administration, I excel in system administration and training, significantly enhancing workflow efficiency and employee skill sets. Known for outstanding problem-solving and communication, I've led initiatives that saved resources and improved service delivery, while mentoring new talent and driving technical advancements.
Overview
29
29
years of professional experience
Work History
Technical Expert
Social Security Adminstration
07.1996 - Current
- Implemented automation tools to optimize workflows, saving time and resources for our Customer Service Representatives and Claims Specialists.
- Developed and provided exceptional training for the Lakeland, Winter Haven and Sebring offices.
- Presented complex technical information in an accessible manner during meetings with non-technical employees.
- Supported clients through timely responses to inquiries, providing expert guidance and assistance as needed.
- Analyzed data trends using advanced statistical techniques, effectively informing local leadership.
- Regularly performed Public Affairs Presentations including the City of Lakeland Retirement Seminars with Kerry Wisler.
- Developed PowerPoint presentations for my Agency.
- Investigated and developed Work and Medical Reviews working with the Office of Inspector General's Office.
- IT problem solver for the Lakeland office.
- Mentored junior team members in technical skills development, fostering growth within the organization''s talent pool. I am currently mentoring three new Claims Specialists.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to complex claims and system issues.
Education
Bachelor of Arts - Economics
Florida Southern College
Lakeland, FL05-1991
Skills
- Training and mentoring
- System administration
- Problem-solving
- Time management
- Multitasking
- Excellent communication
- Effective communication
- Adaptability and flexibility
- Friendly and patient
- Analytical thinking
Awards
Social Security Commissioner's Citation: Ewell T Bartlett Humanity in Government Award (November 2017)
Timeline
Technical Expert
Social Security Adminstration
07.1996 - Current
Bachelor of Arts - Economics
Florida Southern College
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