Brian Gibbons
Dracut,MA
Overview
13
13
years of professional experience
Work History
Content Manager
Fanatics - Topps Company
02.2022 - 02.2024
- Managing all areas of card content from design concept to creation
- Consistently met tight deadlines while managing multiple projects simultaneously, prioritizing tasks effectively.
- Edited and proofread all written materials, maintaining a high standard of grammar and style consistency.
- Presented monthly reports on key performance metrics to senior management, providing insights into areas requiring attention.
Customer Experience Agent
StubHub / EBay
06.2018 - 12.2020
- Supporting StubHub/eBay Buyers and Sellers with issues ranging from ticket selection, account setup and site navigation to billing inquiries and other needs
- Worked effectively in fast-paced environments.
- Recruited for special projects, including serving as a New Hire training resource provider
Player Services Representative
GSN (TV & Games)
01.2017 - 05.2018
- Assisted players with game rules and strategies for improved gameplay, resulting in increased customer engagement.
- Promoted special offers and events to players, driving higher attendance and participation rates.
- Supported marketing initiatives by gathering customer feedback on promotions, events, and offerings to inform future campaigns.
- Maintained up-to-date knowledge of gaming promotions, events, and news to keep players informed
Customer Experience Associate
DraftKings, Inc.
07.2016 - 08.2017
- Collaborated with team members to develop effective strategies for enhancing the customer experience.
- Using player feedback to improve product experience
- Assisting with and ensuring live scoring issues
- Handling deposits; ensuring safety and security of all accounts on the Company website and app
- Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations
Staff Writer
Football Nation
09.2015 - 08.2017
- Writer for the National Football League
- Creating original story lines for players and teams
- Generating factual and statistically entertaining stories that attract readers to the site
- Covering individual teams and players year round
- Collaborated with editors to refine content, ensuring clarity, accuracy, and cohesiveness for publication.
News Producer/Board Op/Host/Co-Host/Reporter
WCAP Radio
01.2011 - 01.2014
- Beat reporter, statistical coverage- Lowell Spinners (Single-A Affiliate of the Boston Red Sox) as well as UMass Lowell River Hawks Hockey team
- Board op and co-host for multiple sports radio shows
- Produced news for nightly 5PM ABC affiliate WCVB Channel 5 News Boston broadcast
- Provided support during live events such as elections or severe weather coverage through effective coordination with various departments involved in the broadcast process.
Education
Associate's Degree -
Middlesex Community College
University of Massachusetts Lowell
Skills
- Content editing and production
- SEO
- Strategic content planning
- Marketing communications
- CMS management
- Evergreen content
FREELANCE
- Creating sports betting and fantasy content across major sports for ESPN, RotoWire and other outlets
- Sports Betting Content Creator at Awesemo.com
- Covering betting trends, player transactions, outcomes, etc. for multiple fantasy sports and sports betting sites
- Sports Statistician at FanSided
- Researching statistics to create articles; Recording statistics in individual player profiles; Updating statistical team pages for MLB and the NFL
Timeline
Content Manager
Fanatics - Topps Company
02.2022 - 02.2024
Customer Experience Agent
StubHub / EBay
06.2018 - 12.2020
Player Services Representative
GSN (TV & Games)
01.2017 - 05.2018
Customer Experience Associate
DraftKings, Inc.
07.2016 - 08.2017
Staff Writer
Football Nation
09.2015 - 08.2017
News Producer/Board Op/Host/Co-Host/Reporter
WCAP Radio
01.2011 - 01.2014
Associate's Degree -
Middlesex Community College
University of Massachusetts Lowell
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