Brian Gibbs
Richmond
Summary
Accomplished Night Auditor and Front Desk Clerk with 5 years of experience in the hospitality industry, specializing in front desk operations and night audit processes. Proven track record in managing guest check-ins and check-outs, resolving customer inquiries, and preparing financial reports. Demonstrated expertise in maintaining high standards of guest satisfaction and collaborating effectively with housekeeping and management teams. Proficient in OPERA and FOSSE systems, ensuring accurate financial transactions and reporting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Housekeeper/Laundry
Holiday Inn-Corpus Christi, TX
Corpus Christi, TX
11.2025 - Current
- Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
- Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
- Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to hotel standards
- Adhered strictly to confidentiality guidelines when entering occupied rooms or handling personal belongings left behind by guests
Night Auditor/Front Desk Clerk
Holiday Inn Express-Stafford, TX
Stafford, TX
05.2024 - 08.2024
- Reconciled daily financial transactions, ensuring accuracy and compliance with accounting standards.
- Managed front desk operations, providing exceptional customer service during overnight shifts.
- Conducted audits of guest accounts, identifying discrepancies and resolving issues promptly.
- Coordinated communication between departments to ensure smooth hotel operations during night hours.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Night Auditor/Front Desk
Holiday Inn Express-Houston, TX
Houston, TX
03.2023 - 09.2023
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Assisted in resolving guest inquiries and complaints, enhancing overall customer satisfaction.
- Processed end-of-day reports, summarizing revenue and occupancy metrics for management review.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Night Auditor
Towneplace Suites by Marriott-Houston, TX
Houston, TX
05.2022 - 09.2022
- Managed nightly audits of financial transactions, ensuring accuracy and compliance with company policies.
- Provided exceptional customer service during overnight shifts, addressing guest inquiries and resolving issues efficiently.
- Implemented process improvements that streamlined end-of-day reporting functions for greater accuracy and speed.
- Monitored security measures throughout the night, safeguarding property and ensuring guest safety at all times.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Night Auditor
Holiday Inn Express and Suites-Houston, TX
Houston, TX
03.2021 - 08.2021
- Reconciled daily revenue reports, identifying discrepancies and implementing corrective actions promptly.
- Trained new team members on operational procedures and front desk systems to enhance workflow efficiency.
- Coordinated with housekeeping and maintenance teams to ensure hotel readiness for the following day's guests.
- Assisted management in developing strategies for enhancing overall guest satisfaction scores through feedback analysis.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Human Temperature Technician
Daikin Technology Park-Waller, TX
Waller, TX
05.2020 - 08.2020
- Real-time Monitoring: Monitoring screens to detect individuals with elevated temperatures in real-time, often using facial recognition to focus on the cranial area.
- Screening Efficiency: Managing high-traffic areas, such as entrances, to identify potential health risks without causing bottlenecks.
- Alerting & Reporting: Activating protocols when an individual with a high temperature is identified.
Electrostatic Sprayer
Enviro-Master Services-Houston, TX
Houston, TX
02.2020 - 05.2020
- Operated various spraying equipment to ensure effective application of services.
- Maintained compliance with safety standards and protocols during operations.
- Conducted routine maintenance on equipment to enhance operational efficiency.
- Implemented quality control measures to guarantee service excellence.
- Assisted in inventory management to ensure adequate supply of materials.
- Analyzed customer feedback to improve service offerings and client satisfaction.
Senior Inventory Control Specialist/Warehouse
Glazer's Beer & Beverage-Brookshire, TX
Brookshire, TX
11.2019 - 02.2020
- Managed inventory levels through accurate tracking and reporting systems.
- Coordinated regular cycle counts to ensure stock accuracy and minimize discrepancies.
- Developed streamlined processes for receiving and storing incoming products.
- Implemented corrective actions based on inventory audits to improve accuracy.
- Analyzed inventory data to identify trends and optimize stock levels.
- Used equipment like forklifts and pallet jacks to move inventory.
Shipping and Receiving/Warehouse Worker
W.W. Grainger-Stafford, TX
Stafford, TX
02.2019 - 11.2019
- Operated forklifts and pallet jacks for efficient material handling.
- Managed inventory systems to ensure accurate stock levels and organization.
- Coordinated shipping and receiving processes to optimize workflow efficiency.
- Conducted regular inspections of equipment to maintain operational standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Education
Associate of Arts - Psychology
Houston Community College
Stafford, TX05-2004
High School Diploma - undefined
Stephen F Austin
Richmond, TX06-2002
Skills
- Microsoft Office
- Communication skills
- Customer relationship management
- Property management tools
- Process improvement
- Conflict management
- Cycle counting/Inventory management
- Picking & packing
- Order fulfillment
- Computer literacy
- Materials handling
- Hospitality
- E-commerce
- Teamwork
- Bookkeeping
- Hotel management
- Organizational skills
- Guest services
- Typing
- Data entry
- Night audit
Certification
Driver's License
Languages
English
Timeline
Housekeeper/Laundry
Holiday Inn-Corpus Christi, TX
11.2025 - Current
Night Auditor/Front Desk Clerk
Holiday Inn Express-Stafford, TX
05.2024 - 08.2024
Night Auditor/Front Desk
Holiday Inn Express-Houston, TX
03.2023 - 09.2023
Night Auditor
Towneplace Suites by Marriott-Houston, TX
05.2022 - 09.2022
Night Auditor
Holiday Inn Express and Suites-Houston, TX
03.2021 - 08.2021
Human Temperature Technician
Daikin Technology Park-Waller, TX
05.2020 - 08.2020
Electrostatic Sprayer
Enviro-Master Services-Houston, TX
02.2020 - 05.2020
Senior Inventory Control Specialist/Warehouse
Glazer's Beer & Beverage-Brookshire, TX
11.2019 - 02.2020
Shipping and Receiving/Warehouse Worker
W.W. Grainger-Stafford, TX
02.2019 - 11.2019
High School Diploma - undefined
Stephen F Austin
Associate of Arts - Psychology
Houston Community College