Summary
Overview
Work History
Education
Skills
Skills
Timeline
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Brian Gibson

Dearborn Heights,MI

Summary

Hardworking employee with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

40
40
years of professional experience

Work History

Tech Support II

Exela Technologies
Troy, MI
01.2003 - Current
  • Responsible for supporting the In-House Document Management System
  • Monitor batch processing of client data that makes it available online and fix or escalate batch issues as needed
  • Resolve open issues as needed
  • Have security clearance for setup and work on government jobs
  • Responsible for working with development team to setup demo and production environments for new clients
  • Involved with setup and implementation of over 300 individual customers in DocDNA with over 500 applications
  • Responsible for monitoring SFTP environment and addressing batch processing and Index Update/Index Extract file processing issues
  • Responsible for management of scheduled tasks on Windows-based servers for processes to be run at set times based on application needs
  • Experienced in customer support and change management for numerous customers
  • Responsible for assisting Helpdesk with Level 2 support for various customer or internal issues affecting DocDNA, including setting up calls or Web-Ex based on each individual issue.

Computer Operator

01.1999 - 01.2003
  • Ran nightly system jobs for print room needs or internal updates
  • Loaded tape-based customer data to VISIONS system
  • Monitored nightly calls from customers and internal users
  • Assisted print room with production or issues when needed.

Printer Operator

01.1994 - 01.1999

Security Agent

American Baggage Company
Las Vegas, NV
12.1993 - 04.1994

Mainframe Assistant Supervisor

R. L. Polk & Co
Taylor, MI
07.1989 - 08.1993
  • Supervised the general running of mainframe operations
  • Responsible for maintaining a production quota for system output
  • Assisted system analysts and programmers in system and computer program troubleshooting.

Print Shop Operator Assistant Supervisor

02.1988 - 07.1989

Computer/Print Shop Operator

12.1986 - 02.1988

Joe Louis Arena
Detroit, MI
09.1984 - 12.1986

Education

Henry Ford Community College

Graduated -

St. Hedwig High School

Skills

  • Analytical Skills
  • Friendly, Positive Attitude
  • Computer Proficiency
  • Documentation and Recordkeeping
  • Data Entry
  • Problem-solving aptitude
  • Collaboration and Teamwork
  • Interpersonal Skills
  • Multitasking
  • Problem-solving abilities
  • Organizational Skills
  • Self Motivation
  • Attention to Detail
  • Decision-Making
  • Task Prioritization
  • Help Desk Support
  • Server Management
  • Application support
  • Operating systems
  • System Administration

Skills

Google Workplace, Microsoft Office (Word, Excel, etc.), Adobe Acrobat,  FTP, SFTP, SSH, SQL, VPN, Putty, Remote Desktop, MVS, TSO, JES2, JCL, Dell Windows-based servers 2000, 2003, 2008, and 2012. Xerox Printers, HDS AS/LX80, NAS AS/9000, IBM 370/3033, STK regular and cartridge tape drives, STK Impact and Laser Printers, Siemens Laser Printers, 4 STK cartridge silos and automated cartridge systems

Timeline

Tech Support II

Exela Technologies
01.2003 - Current

Computer Operator

01.1999 - 01.2003

Printer Operator

01.1994 - 01.1999

Security Agent

American Baggage Company
12.1993 - 04.1994

Mainframe Assistant Supervisor

R. L. Polk & Co
07.1989 - 08.1993

Print Shop Operator Assistant Supervisor

02.1988 - 07.1989

Computer/Print Shop Operator

12.1986 - 02.1988

Joe Louis Arena
09.1984 - 12.1986

Henry Ford Community College

Graduated -

St. Hedwig High School

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Brian Gibson