Highly-motivated employee with desire to take on new challenges. Twenty years experience in the industry, knowledge of product, strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
21
21
years of professional experience
Work History
Territory Manager
Beauflor USA
White, GA
08.2023 - Current
Developed and implemented strategies to increase sales in assigned territory.
Conducted market research to determine customer needs and preferences within the region.
Established relationships with key customers, vendors, and distributors in the area.
Coordinated trade shows and other promotional events to raise brand awareness in the territory.
Provided training and support to team members on product knowledge, sales techniques, and customer service best practices.
Resolved customer complaints promptly and professionally.
Planned travel schedule for visiting stores within assigned territory on a regular basis.
Stayed current on competitor sales, prices and products.
Operations & Sales Manager
Main Street Floor Covering
Essex Junction , VT
05.2017 - Current
Directed day-to-day operations ensuring the business has necessary inventory to fulfill sales orders and profitability goals.
Managed scheduling, training, and customer service.
Addressed customer concerns with suitable solutions.
Connected with clients and developed strategies to achieve sales and customer service goals.
Attend trade shows for in-person engagement and network building.
Salesman
Lacey's Carpet Gallery
South Burlington, VT
07.2006 - 05.2017
Educated customers on product features and technical details to highlight benefits.
Negotiated prices and set up contracts to finalize sales agreements.
Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
Developed key customer relationships to increase sales.
Monitored customer order process and addressed customer issues.
Carpet Cleaning Technician
Champlain Carpet Cleaning
Colchester, VT
06.2003 - 07.2007
Cleaned and sanitized carpets and upholstery using steam cleaners for residential and commercial customers.
Confirmed customer satisfaction with cleaning and overall service before leaving home or business.
Submitted and explained verbal and written estimates of cleaning services costs in advance.
Equipped truck with applicable tools, equipment and cleaning materials before arriving at client site and verified full return to truck after cleaning.
Maintained cleaning machines and tools and verified excellent condition before using at customer site.
Moved furniture to allow thorough cleaning of designated carpet surfaces and returned to position, using protective padding if needed.
Fellow at American Association of Hand Surgery (AAHS) – Scripps Hand Surgery Clinics, Valley Hand Surgery Centre, San Diego, California, USA. OrthoCarolina Hand Surgery, South Charlotte, North Carolina, USA. Texas Childrens Hospital, Houston, USA.Fellow at American Association of Hand Surgery (AAHS) – Scripps Hand Surgery Clinics, Valley Hand Surgery Centre, San Diego, California, USA. OrthoCarolina Hand Surgery, South Charlotte, North Carolina, USA. Texas Childrens Hospital, Houston, USA.