Brian Gonzalez
Staten Island,NY
Summary
Driven Systems Administrator with 3 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
7
7
years of professional experience
Work History
System Administrator
TGI Office Automation
06.2022 - Current
- Inventory and asset management
- Worked with users to determine areas of technology in need of improved usability.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Provisioned new software and hardware for use, following established security policies.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Managed onboarding and offboarding of employees.
- Completed reports detailing network and systems performance and downtime issues.
Office Administrator
Richmond Interventional Pain Management
02.2017 - 06.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
Education
Bachelor’s in Computer Science -
Southern New Hampshire University
12.2022
Associates in Liberal Arts -
Southern New Hampshire University
01.2021
Skills
- Office 365 Admin
- Five9 Admin
- System Upgrades
- Windows Powershell
- Active Directory Management
- Windows administration
- Microsoft Azure
- Apple Business management/MDM
- Connectwise Manage
- Network Troubleshooting
- Remote Access
- Technical Support
- Hardware troubleshooting
- Equipment management
Timeline
System Administrator
TGI Office Automation
06.2022 - Current
Office Administrator
Richmond Interventional Pain Management
02.2017 - 06.2022
Bachelor’s in Computer Science -
Southern New Hampshire University
Associates in Liberal Arts -
Southern New Hampshire University
Similar Profiles
Daphne SklavonitisDaphne Sklavonitis
General Manager of Operations at TGI Office AutomationGeneral Manager of Operations at TGI Office Automation
NAIMAH TAYLORNAIMAH TAYLOR
Leasing Coordinator at TGI Office AutomationLeasing Coordinator at TGI Office Automation
JARED LLAMASJARED LLAMAS
Warehouse Associate at Pacific Office AutomationWarehouse Associate at Pacific Office Automation