Jamal Cissoko
Alexandria,VA
Summary
Dynamic Systems Administrator with a proven history of optimizing IT operations and enhancing system efficiency at Strategic Resources, Inc. Expert in managing Active Directory, Microsoft 365, and end-user support, driving cost savings and improving user satisfaction through innovative solutions and streamlined processes. Skilled in IT documentation, backup management, and implementing ISO standards to ensure compliance and operational excellence. Adept at training teams and fostering collaboration across departments, delivering tangible improvements in infrastructure reliability and performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
System Administrator
Strategic Resources, Inc.
Vienna, VA
10.2024 - Current
- Installed, tested and evaluated new systems, applications and patches.
- Configured and maintained system hardware, software and network components.
- Conducted research on emerging technologies in order to identify opportunities for improvement.
- Collaborated with other teams to develop solutions for various projects.
- Performed regular backups of critical data and documents.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Created user accounts and managed access rights for users.
- Participated in the planning and execution of IT infrastructure projects, meeting deadlines and budget requirements.
- Participated in external ISO certification assessments as required by accreditation bodies.
- Monitored changes in industry standards and updated the organization's policies accordingly.
- Directed activities to ensure adherence to CMMC standards.
Junior System Administrator
Strategic Resources, Inc.
Vienna, VA
09.2022 - 10.2024
- Monitored system performance using various tools such as SolarWinds, Nagios.
- Responded promptly to system outages or other emergency situations.
- Provided training sessions on proper usage of IT equipment for end users.
- Performed regular maintenance activities such as patching systems and applications.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Achieved cost-savings by developing functional solutions to problems.
- Assisted end-users with basic IT training such as how to use specific applications or features within the operating system environment.
- Spearheaded major initiative for acquiring ISO 20000 and 27001 certifications.
Technical Support Engineer
Strategic Resources, Inc.
Vienna, VA
09.2018 - 09.2022
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Resolved complex technical problems through root cause analysis techniques.
- Created user accounts in Active Directory while maintaining proper security protocols.
- Assisted users with password resets and account lockout resolutions.
- Provided remote assistance to end-users when needed.
- Configured, maintained, and monitored computer systems for optimal performance.
- Monitored ticketing system queues for incoming requests from customers.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Developed training materials and procedures or trained users in proper use of hardware or software.
Education
Bachelor of Science - Cyber Security
George Mason University
Fairfax, VA05-2022
Skills
IT documentation
- Active directory
- Backup management (Veeam, Zadara)
- Offboarding and onboarding
- System monitoring (SolarWinds, ManageEngine Endpoint Central)
- End-user training
- IT procedure development
- ISO standards (27001 & 20000)
- Understanding of NIST 800-171
- Office 365 Admin
- Microsoft Entra ID
- Microsoft Sharepoint (Management, Migration)
- Mobile Device Management
- Multi-factor authentication
- Windows Server
- Powershell
- Manage network user accounts, shared folders for various projects and permissions for authorized access to users
Certification
- Security+ (CompTIA Issued Jul 2021)
- Certified Ethical Hacker (EC-Council Issued Nov 2020 Credential ID 584319)
- OPSEC Program Management (The National Insider Threat Special Interest Group Issued Oct 2024)
- Opsec Analysis (The National Insider Threat Special Interest Group Issued Oct 2024)
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
System Administrator
Strategic Resources, Inc.
10.2024 - Current
Junior System Administrator
Strategic Resources, Inc.
09.2022 - 10.2024
Technical Support Engineer
Strategic Resources, Inc.
09.2018 - 09.2022
Bachelor of Science - Cyber Security
George Mason University
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