Brian Gonzalez
Waterbury,CT
Summary
Adept Overhead Door Technician with a proven track record at Bridgeport Overhead Door, enhancing revenue through upselling and improving team efficiency. Skilled in electrical troubleshooting and fostering professional relationships, I excel in multitasking and problem-solving, significantly boosting customer satisfaction and operational cost reduction.
Overview
6
6
years of professional experience
Work History
Overhead Door Technician
Bridgeport Overhead Door
06.2020 - 01.2024
- Collaborated with sales team to identify opportunities for upselling products and services during service calls, contributing to revenue growth.
- Trained new technicians in company protocols, leading to increased efficiency and professionalism among team members.
- Utilized specialized tools such as tension meters to adjust torsion springs accurately as part of overhead door repair work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Receiving Associate
Bass Pro Shops
08.2017 - 03.2019
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
- Supported company compliance efforts by adhering to relevant regulations, guidelines, or best practices in all aspects of the receiving process.
- Contributed to a positive work culture within the receiving department by actively participating in team meetings, training sessions, or other group activities.
- Recorded regular progress and issues with products.
- Elevated customer satisfaction levels through accurate tracking of backorders or special requests during the receiving process for expedited fulfillment when possible.
- Expedited order fulfillment by thoroughly inspecting received goods and swiftly directing items to appropriate storage locations.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Education
High School Diploma -
Rouse High School
Leander, TX05.2012
Skills
- Hand Tools Expertise
- Electrical Troubleshooting
- Adaptable to change
- Power Tools Proficiency
- Technical knowledge
- Door installation
- Equipment Calibration
- Electrical Wiring
- OSHA Compliance
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Effective Communication
- Decision-Making
- Professionalism
- Collecting payments
- Parts Fabrication
Timeline
Overhead Door Technician
Bridgeport Overhead Door
06.2020 - 01.2024
Receiving Associate
Bass Pro Shops
08.2017 - 03.2019
High School Diploma -
Rouse High School
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