Brian Graf
Hoover
Summary
In my plus 20 years working in the mortgage industry, I have been exposed to several types of positions, ranging as a sub-prime loan officer, with Countrywide Home Loans, an Underwriter for Regions bank, forensic underwriting with Analytical Focus. My most recent experiences have been in the role of processing with BBVA/compass bank, processing construction to perm loans. I've also had been given the opportunity to process loans with a few smaller brokers. In all of these positions, I've developed and demonstrated strong analytical skills, effective verbal communication along with written skills, applied towards various digital formats. I'm eager to contribute to team success bringing my past experience and knowledge base and furthered develop professional skills. I find that my natural leadership ability, while remaining positive with my attitude to remain teachable and committed to continuous learning and growth is a key factor in being successful as an individual and as a complete team
Overview
6
6
years of professional experience
Work History
Deli Clerk
Walmart Neighborhood Market
Vestavia Hills, Alabama
01.2025 - Current
Supported preparation of high-quality products for customers. Interacted with customers at the service counter and assisted in moving merchandise to the sales floor. Kept work areas clean and followed food safety standards to contribute to team success.
Delivery Driver
Door Dash
Vestavia Hills, Alabama
01.2020 - 01.2025
- Delivered orders efficiently, ensuring timely arrival and customer satisfaction.
- Navigated complex routes using GPS technology to optimize delivery times.
- Maintained accurate records of deliveries and customer interactions in company systems.
- Communicated effectively with customers regarding order status and delivery updates.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Lead Mortgage Processor
Mike Weber Mortgage
Vestavia Hills, Alabama
02.2020 - 11.2020
- Streamlined processing of mortgage applications to ensure adherence to industry regulations and company policies.
- Evaluated loan documentation for accuracy, ensuring compliance and reducing potential risks.
- Facilitated effective communication with clients, lenders, and underwriters to promptly resolve issues.
- Facilitated timely collection of financial information from borrowers to streamline loan processing.
- Optimized workflow management and application status tracking using mortgage processing software.
- Facilitated training sessions for new team members on processing protocols and best practices.
- Cultivated a positive work environment within mortgage processing team by actively participating in meetings and leading collaborative problem-solving sessions.
- Evaluated borrower credit reports and income statements to ensure accuracy.
- Engaged with customers in person and via telephone to address inquiries and facilitate transactions.
- Facilitated preparation of files for final clear-to-close approval by branch management.
- Facilitated ordering of appraisal titles and conducted thorough accuracy reviews upon receipt.
Skills
- Facilitated effective customer service resolutions utilizing various digital channels to enhance customer satisfaction
- Executed in-depth research initiatives to support project development and decision-making
- Cultivated an environment of trust and ethical behavior among team members Championed integrity initiatives to enhance organizational reputation Guided teams in upholding high standards of honesty in all operations
- Exhibited a proactive approach to responsibilities, ensuring timely completion and excellence in performance
- Managed end-to-end mortgage processes to facilitate timely closings and enhance client satisfaction
- Cultivated a cohesive team environment to enhance productivity and achieve organizational goals
- Conducted thorough evaluations of applications to ensure compliance with underwriting guidelines
- Managed construction-to-permanent loan applications to support homebuyers in securing long-term financing solutions
Oxford Houses of Alabama
- (12-10-24)
- To whom it may concern:
- (Brian Garf) was accepted, and currently resides, as a resident at Oxford House (HeatherPlace), (3422 Heather Lane Hoover, AL 35216). (Brian Garf) was accepted in to the house on (DATE MOVED IN) and was required to pay ($150) for a non-refundable move in fee and ($165), per week, for rent. (Brian) has been required to follow all of the rules and regulations of the house, including paying their rent on time, doing her weekly chore, and holding a house officer position. He is also required to attend AA or NA meetings 3-5 times per week, as well as, seek and maintain employment. He has also been drug screened on a regular basis.
- Oxford Houses are self-run, self-supporting addiction recovery homes for individuals who have stopped using alcohol and drugs, hoping for a second chance in life. The first Oxford House opened in 1975 and has since grown to over 1900 homes world-wide with more than 100 homes here in Louisiana. All of our houses are gender specific, which includes men’s houses, women’s house’s and houses for women with children. Safe, structured, and supportive environments help to create an atmosphere of growth, responsibility, and self-efficacy.
- If you have any questions, you can contact (HOUSE PRESIDENT NAME AND PHONE NUMBER). You can also visit our national website at www.oxfordhouse.org or our state website at www.oxfordhousela.org
- Thank You
- Andrew Kline:
- Oxford House (HeatherPlace)
Timeline
Deli Clerk
Walmart Neighborhood Market
01.2025 - Current
Lead Mortgage Processor
Mike Weber Mortgage
02.2020 - 11.2020
Delivery Driver
Door Dash
01.2020 - 01.2025