Brian Grant
Paulding
Summary
Dynamic Shift Leader with proven expertise in team leadership, conflict resolution, and process improvements. Committed to enhancing customer satisfaction and operational efficiency in fast-paced environments.
Overview
31
31
years of professional experience
Work History
Shift Leader
Wedding Dreams
Antwerp, OH
11.2022 - Current
- Supervised daily operations to ensure smooth workflow and exceptional customer service.
- Trained and mentored new staff on procedures and best practices.
- Coordinated logistics for wedding events, managing timelines and vendor relationships.
- Implemented process improvements, enhancing efficiency in event setup and execution.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
Business Owner/operator
The Master's Touch by Brian Carpet Cleaning
Paulding, OH
09.2005 - Current
- Developed and implemented operational strategies to enhance customer satisfaction and retention.
- Streamlined daily operations, improving efficiency in service delivery and inventory management.
- Managed financial planning, budgeting, and forecasting to ensure business profitability.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Interacted well with customers to build connections and nurture relationships.
Machine Operator/Cook/Watchstander
United States Navy
Mayport, FL
04.1996 - 06.2003
- Operated complex machinery, ensuring adherence to safety protocols and operational standards.
- Monitored equipment performance, identifying issues and implementing timely solutions to maintain efficiency.
- Trained junior operators on equipment handling and safety practices, fostering a culture of safety and compliance.
- Collaborated with maintenance teams to schedule preventative maintenance, reducing downtime and optimizing production flow.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Managed operation of boilers, pumps and [Type] systems.
- Supervised daily kitchen operations, ensuring adherence to safety and sanitation standards.
- Trained junior cooks on cooking techniques and food preparation processes, fostering skill development.
Production Machine Operator
Tuthill Corporation
New Haven, IN
06.1995 - 03.1996
- Operated and monitored production machinery to ensure consistent output quality.
- Maintained equipment by performing routine inspections and timely repairs.
- Collaborated with team members to optimize workflows and minimize downtime.
- Trained new operators on safety protocols and machine operation procedures.
Education
Bachelor of Science - Accounting
University of Phoenix
Tempe, AZ11-2027
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Training assistance
- Creative problem solving
- Customer service focus
- Team motivation
- Conflict resolution
- Team supervision
- Staff supervision
- Assigning work
- Professional appearance
- Teamwork and collaboration
- Time management
- Critical thinking
- Willingness to learn
Timeline
Shift Leader
Wedding Dreams
11.2022 - Current
Business Owner/operator
The Master's Touch by Brian Carpet Cleaning
09.2005 - Current
Machine Operator/Cook/Watchstander
United States Navy
04.1996 - 06.2003
Production Machine Operator
Tuthill Corporation
06.1995 - 03.1996
Bachelor of Science - Accounting
University of Phoenix
CAP (command advancement program) NAVY
While Serving onboard USS The Sullivan's (DDG-68), a guided missile destroyer, I was selected out of very few onboard to advance from E-3 to E-4 (3rd class petty officer), without taking a written exam, in December of 1998. This award is very rare to get and only the best in the fleet are awarded this.