Brian Green II
Summary
Hardworking individual skilled in order fulfillment, retail processes, inventory management, and providing exceptional customer service. Reliable and dependable in ensuring IT equipment is accounted for and the right software is installed on staff and faculty computers. Demonstrated success in contributing to team objectives and goals.
Overview
8
8
years of professional experience
Work History
IT Service Desk Analyst
Stifel
12.2023 - Current
- Detailed logs and managed requests, incidents, and problems, assessing services and customers impacted and urgency for resolution.
- Resolved and satisfied incidents and requests by proactively researching common user issues and developing targeted solutions.
- Escalated incidents when necessary for resolution with high customer satisfaction and detailed troubleshooting steps taken.
- Supported remote workers with appropriate processes for accessing the proper software.
- Attended many trainings to maintain understanding of technologies and be more aware of new technologies that arise.
- Awarded Analyst of the Month in June for closing the most tickets.
Order Picking/Inventory Specialist
Amazon STL8
07.2019 - 05.2023
- Maintained customer satisfaction by getting all products out on time at 350 rate per hour.
- Coached associates on ways to improve their overall performance in both productivity and quality.
- Managed Amazon Robotics floor as Amnesty Floor Monitor to ensure all products were accounted for to meet customer needs.
- Managed inventory to ensure all products were available for customers to order.
- Awarded Associate of Month in Quality for January 2020 and Productivity for August 2021.
ITS Computer Leasing Technician
SIUE
10.2018 - 06.2020
- Checked in and processed incoming leased computer equipment for faculty, staff, and labs.
- Imaged over 250 machines to meet technical requirements of user and delivered to requested locations.
- Picked up over 100 retiring equipment at end of lease/usefulness and prepared equipment for return.
- Collaborated with staff/faculty from other departments to ensure all equipment was accounted for.
Order Picking/Inventory Specialist
Amazon STL 6/7
08.2016 - 07.2019
- Managed fulfillment obligations by training over 20 new associates in pick, pack, stow, and vendor returns process paths to strengthen their skills.
- Led building in overall rate by stowing more than 10,000 units in one week and established productivity rate of over 100%.
- Generated 36 dock positives for quality with 0 errors and verbal positives.
- Loaded orders onto trailers to be shipped out at fast pace to ensure customer satisfaction.
- Awarded Associate of Month in Quality for May 2018 and March 2019.
Education
CompTIA 1101-1102 A+ Certificate - Information Technology
Per Scholas
08.2023
Associates of Science - Business
Lewis And Clark Community College
05.2015
Skills
- Customer Satisfaction
- Communication
- Organized
- Reliable
- Superior work ethic
- Detail-oriented
- Ticketing system proficiency
- Remote Support
- Hardware, Software, and Application Support
- Microsoft Office
Timeline
IT Service Desk Analyst
Stifel
12.2023 - Current
Order Picking/Inventory Specialist
Amazon STL8
07.2019 - 05.2023
ITS Computer Leasing Technician
SIUE
10.2018 - 06.2020
Order Picking/Inventory Specialist
Amazon STL 6/7
08.2016 - 07.2019
CompTIA 1101-1102 A+ Certificate - Information Technology
Per Scholas
Associates of Science - Business
Lewis And Clark Community College
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