Brian Hampton
Fredericksburg,VA
Summary
Experienced, results-driven, and customer-focused operations manager with a proven track record of success in the hospitality industry. Skilled in managing multiple venues, leading teams, and driving operational efficiency. Committed to delivering exceptional customer experiences and achieving business objectives. Seeking a challenging role to utilize my skills and contribute to organizational growth.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Sr Operations Manager
Paragon Village 12 & Penny Lanes And Arcade
07.2022 - Current
- Oversee the operations of a fast-casual restaurant and entertainment venue, including 12 theaters, 14 bowling lanes, a 76-player arcade, a full-service restaurant, and two bars.
- Manage a team of 8-12 managers and 80 crew members during slow seasons and up to 130 employees during peak seasons.
- Implement strategies to optimize operational efficiency, resulting in improved customer satisfaction and increased revenue.
- Streamline inventory management processes, reducing costs by 15% while maintaining optimal stock levels.
- Develop and implement training programs to enhance staff performance and ensure consistent service quality.
Operations Manager
Riverside Center For The Performing Arts
11.2017 - 06.2022
- Managed the operations of a fast-casual dining area within a dinner theater and event venue
- Led a diverse team of 20-100 employees, including administrative staff, sales associates, F&B staff, event management, theater crew, actors, maintenance, and custodial staff.
- Collaborated with production teams to ensure seamless execution of all theatrical performances.- Implemented cost-saving measures, resulting in a 10% reduction in operational expenses.
- Developed and maintained strong relationships with vendors and suppliers, negotiating favorable contracts and ensuring timely delivery of goods and services.
Key Holder Supervisor
Vola's Dockside Grill
06.2016 - 09.2017
- Led training programs for new hires, ensuring consistent service standards and product knowledge.
- Managed bar operations, including inventory control, staff supervision, and customer satisfaction.
- Assumed key hourly management responsibilities, including shift scheduling and cash handling.
Education
Bachelor Of Science - Counseling Psychology
Regent University
Virginia Beach, VANorthern Virginia Community College
Annandale, VASkills
- Sales Promotion
- Training Junior Team Members
- Portion and Cost Control
- Management Training
- Customer Care
- Capital Expenditures Oversight
- Desktops, Laptops and Mobile Devices
- Supplier Monitoring
- Inventory Tracking and Management
- Oversee Administrative Functions
- Operations Oversight
- Improve Performance
- Market and Competitor Research
- Payroll Administration and Timekeeping
- Policy Development and Enforcement
- Hiring and Onboarding
- P&L Administration
- Process Development and Streamlining
- Mathematical Calculation and Reasoning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
Sr Operations Manager
Paragon Village 12 & Penny Lanes And Arcade
07.2022 - Current
Operations Manager
Riverside Center For The Performing Arts
11.2017 - 06.2022
Key Holder Supervisor
Vola's Dockside Grill
06.2016 - 09.2017
Bachelor Of Science - Counseling Psychology
Regent University
Northern Virginia Community College
Certification
- ServSafe Manager Certified
- TIPS Certified(Manager) - On Premise
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