Brian Hanson
Green Bay,Wisconsin
Summary
Achieved successful data analysis outcomes by applying acute attention to detail. Delivered results in fast-paced environments through proficient multitasking. Enhanced communication effectiveness, both written and verbal, to facilitate information sharing. Improved organizational efficiency and time management practices. Strengthened team dynamics and collaboration through strong interpersonal skills.
Overview
23
23
years of professional experience
Work History
Claims Adjuster
American Family Insurance, formerly Ameriprise Auto and Home Insurance
01.2018 - Current
- Process auto insurance claims
- Interview parties and negotiate liability and settlements
Process Analyst
Ameriprise Auto & Home Insurance
01.2015 - 01.2018
- Managed process improvement projects
- Identified opportunities via detailed data analysis
- Coordinated groups consisting of front-line employees to Vice Presidents
Claims Trainer
Ameriprise Auto & Home Insurance
05.2003 - 01.2015
- Created and facilitated a six-week new hire course
- Facilitated a library of development and continuing education courses
- Lead study sessions for AIC and CPCU designations
- Implemented online training calendar and course library
- Assisted in opening and training of an office in Phoenix, AZ
Education
Bachelor of Science in Management - Human Resources Emphasis
University of Wisconsin – Eau Claire
12.2001
Skills
- Engaged in systematic analysis to identify underlying issues and propose actionable strategies
- Reviewed documentation and gathered evidence to resolve claims efficiently and uphold company standards
- Utilized active listening skills to accurately assess and address client needs and concerns
- Showcased exceptional motivation in completing tasks with precision
- Analyzed complex issues and implemented solutions to improve overall project outcomes
- Monitored changes in insurance regulations and provided guidance to stakeholders for adherence and best practices
HONORS
- Chartered Property Casualty Underwriter (CPCU)
- Five of seven courses completed, Six Sigma – Green Belt Certification
- 2016-04, Associate in Claims (AIC) Designation
- 2012-10, Associate in General Insurance (AINS) Designation
- 2013-03, Associate in Insurance Services (AIS) Designation
- 2013-06, Training and Delivery Certification
- 2008-10
LEADERSHIP
- Training Connection Group Planned and facilitated monthly networking meetings for all Ameriprise trainers
- Employee Satisfaction Team Worked with colleagues to improve employee morale and annual survey results
- Wellness Committee Leader – Fitness Branch; Coordinated the Ameriprise 5K Run/Walk for 5 years
Timeline
Claims Adjuster
American Family Insurance, formerly Ameriprise Auto and Home Insurance
01.2018 - Current
Process Analyst
Ameriprise Auto & Home Insurance
01.2015 - 01.2018
Claims Trainer
Ameriprise Auto & Home Insurance
05.2003 - 01.2015
Bachelor of Science in Management - Human Resources Emphasis
University of Wisconsin – Eau Claire