Zachary Lavallee
Manchester
Summary
Directed and inspired large teams while collaborating effectively with third-party contractors.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Manager
ForkliftsNH
Hooksett, NH
10.2025 - 01.2026
- Managed service operations, ensuring timely and efficient customer support for forklift maintenance and repairs.
- Developed and implemented training programs for technicians, improving service quality and technical expertise.
- Oversaw inventory management, optimizing parts availability to enhance service response times and employee satisfaction
- Analyzed operational workflows, identifying areas for process improvement to increase efficiency in service delivery.
Area Manager II
Amazon Logistics, Hooksett New Hampshire
Hooksett, New Hampshire
10.2021 - 10.2025
- Managed operations of 50-100 personnel to ensure timely and accurate sorting and dispatching of customer orders, enhancing overall service efficiency.
- Coordinated efforts with third-party contractors to uphold contract compliance related to vehicle safety and delivery requirements.
- Assessed analytical data to uncover areas for optimization and instituted targeted strategies for advancement.
- Designed and implemented associate engagement strategies aimed at enhancing team morale and collaboration.
- Administered and assessed associate engagement budget to enhance resource distribution.
- Enhanced managerial effectiveness by exceeding benchmark standards, resulting in 98% positive feedback on people management and safety-related matters.
Field Quality Assurance
Amazon Logistics, Haverhill Massachusetts
Haverhill, Massachusetts
06.2020 - 10.2021
- Engaged with station personnel and external contractors to address and rectify delivery issues.
- Engaged with property management to optimize delivery processes for residential and commercial addresses, ensuring exceptional service quality.
- Conducted in-depth investigations and resolved complex technology challenges to enhance delivery reliability.
Process Assistant
Amazon Logistics, Hooksett New Hampshire
Hooksett, New Hampshire
10.2019 - 06.2021
- Partnered with area manager to optimize daily operations and drive efficiency improvements.
- Oversaw associate labor management and logistics to optimize operational efficiency.
- Mentored associates facing performance challenges to enhance operational efficiency.
- Executed comprehensive daily audits to uphold safety and quality standards.
Warehouse Associate
Amazon Logistics, Nashua New Hampshire
Nashua, New Hampshire
11.2018 - 10.2019
- Executed assigned tasks with a focus on surpassing quality and productivity standards.
- Oversaw dock operations, including trailer unloading, product flow management, and maintenance of a clean working environment.
Customer Service Leader
Hannaford Supermarkets, Hooksett New Hampshire
Hooksett, New Hampshire
05.2016 - 08.2018
- Led front-end operations with high performance, culminating in a promotion to Service Leader in January 2018.
- Directed checkout and customer service operations for weekly order volume exceeding four million dollars.
- Optimized staffing levels in alignment with current sales to enhance operational efficiency.
- Employed active listening techniques to effectively deescalate customer concerns and facilitate resolution.
Education
High School Diploma -
Manchester High-school Central High
Skills
- Demonstrated commitment to understanding client needs by practicing active listening during interactions
- Achieved enhanced project outcomes through thorough deep dives into requirements and data analysis Delivered actionable insights that informed strategic decisions and improved team alignment Drove initiatives that leveraged deep dive findings to optimize project execution
- Engaged in systematic analysis to identify underlying issues and propose actionable strategies
- Developed and deployed process implementation plans to ensure alignment with organizational goals
- Analyzed and improved existing engineering workflows to reduce waste and increase productivity
- Managed interactions with third-party contractors, focusing on project deliverables and timelines
- Exhibited unwavering commitment to personal development and goal attainment
- Conducted autonomous research and analysis to support decision-making processes and project development
- Applied knowledge of various software and tools to support team objectives and project goals
- Demonstrated proficiency in Microsoft Office tools to facilitate effective communication and data analysis
Certification
- First aid and CPR
- Forklift operator certification
Timeline
Service Manager
ForkliftsNH
10.2025 - 01.2026
Area Manager II
Amazon Logistics, Hooksett New Hampshire
10.2021 - 10.2025
Field Quality Assurance
Amazon Logistics, Haverhill Massachusetts
06.2020 - 10.2021
Process Assistant
Amazon Logistics, Hooksett New Hampshire
10.2019 - 06.2021
Warehouse Associate
Amazon Logistics, Nashua New Hampshire
11.2018 - 10.2019
Customer Service Leader
Hannaford Supermarkets, Hooksett New Hampshire
05.2016 - 08.2018
High School Diploma -
Manchester High-school Central High