Erin M. Plummer
Willoughby
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Chipotle
04.2023 - 08.2025
- Developed and implemented operational strategies to enhance efficiency and productivity across all departments.
- Led cross-functional teams in executing company-wide initiatives, improving overall performance and service delivery.
- Streamlined budgeting processes by analyzing financial reports and forecasting future trends for informed decision-making.
- Fostered a culture of continuous improvement through mentorship and training programs for management staff.
- Scheduling.
- Labor.
- Sales reports.
- Onboarding.
- Orientation.
- Sales forecasting.
- Leading and developing a team of 40+ at a time.
Apprentice
Chipotle
02.2023 - 08.2025
- Prepared food items according to company standards and safety guidelines.
- Assisted in maintaining cleanliness and organization of workstations and dining areas.
- Collaborated with team members to ensure timely service during peak hours.
- Adapted quickly to new menu items and changes in operational procedures.
Service Manager
Chipotle
12.2022 - 08.2025
- Led daily operations to enhance customer satisfaction and streamline service delivery.
- Trained and mentored team members on best practices in food safety and service excellence.
- Implemented process improvements that increased efficiency in order management and service speed.
- Oversaw inventory management, ensuring optimal stock levels to meet customer demand without waste.
Kitchen Manager
Chipotle
09.2022 - 08.2025
- Oversaw daily kitchen operations, ensuring compliance with food safety standards and quality control.
- Trained and mentored staff on food preparation techniques and efficient kitchen workflows.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed and maintained standard operating procedures for kitchen staff to enhance efficiency.
Line Worker
Chipotle
08.2016 - 08.2022
- Operated food preparation equipment ensuring compliance with safety and health regulations.
- Assembled and packaged menu items efficiently to meet customer demand during peak hours.
- Maintained cleanliness and organization of workstations, adhering to company standards for food safety.
- Collaborated with team members to streamline workflow, enhancing service speed and quality.
Education
No Degree - Business Management
Lakeland Community College
Willoughby, OHHigh School Diploma -
Mentor High School
Mentor, OH01.2018
Skills
- Demonstrated exceptional patience in high-pressure situations to foster positive interactions
- Demonstrated keen attentiveness to detail in all tasks
- Demonstrated effective communication skills to facilitate collaboration among team members
- Demonstrated comprehensive understanding of product features and benefits
- Utilized positive language to enhance communication effectiveness
- Optimized scheduling and prioritization of tasks to enhance productivity
- Analyzed customer interactions to enhance service delivery
- Cultivated goal-oriented strategies to enhance team performance
- Demonstrated expertise in influencing and persuading stakeholders to achieve desired outcomes
- Demonstrated strong work ethic through consistent dedication and reliability in all tasks
- Demonstrated exceptional written and verbal communication abilities
- Demonstrated confidence and professionalism in communication and presentation skills
- Facilitated open communication to understand team needs Supported colleagues in expressing ideas effectively Assisted in resolving conflicts through active listening
- Exhibited confidence and integrity in all professional interactions
- Facilitated positive interactions with team members and clients Supported collaborative efforts to enhance workplace morale Assisted in creating a welcoming environment for all stakeholders
- Demonstrated unwavering commitment to achieving organizational goals
- Facilitated effective communication strategies to enhance team collaboration
- Assisted team members in completing tasks efficiently Supported project coordination to meet deadlines Contributed to maintaining a positive work environment
- Cultivated innovative ideas and solutions to enhance project outcomes
- Demonstrated integrity and transparency in all professional interactions
- Facilitated organizational structure and workflow optimization
- Facilitated collaborative efforts to enhance team productivity
- Articulated a clear vision to guide strategic initiatives and align team objectives
Certification
Servesafe.
Timeline
General Manager
Chipotle
04.2023 - 08.2025
Apprentice
Chipotle
02.2023 - 08.2025
Service Manager
Chipotle
12.2022 - 08.2025
Kitchen Manager
Chipotle
09.2022 - 08.2025
Line Worker
Chipotle
08.2016 - 08.2022
No Degree - Business Management
Lakeland Community College
High School Diploma -
Mentor High School