Jennifer Castro
Temecula,CA
Summary
Achieved high levels of client satisfaction through dedicated support in front desk operations and patient service coordination. Enhanced communication channels between patients and medical staff, resulting in improved service delivery. Streamlined appointment scheduling, contributing to a more efficient patient experience.
Overview
7
7
years of professional experience
Work History
Surgery Scheduling Coordinator
Rancho Springs
Murrieta, CA
12.2025 - Current
- Coordinated surgical schedules, ensuring optimal utilization of operating rooms and staff resources.
- Communicated effectively with patients and healthcare teams to confirm appointments and address inquiries.
- Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
- Collaborated with surgeons and nursing staff to prioritize urgent cases and adjust schedules accordingly.
- Assisted in resolving conflicts related to scheduling, maintaining positive relationships with patients and staff.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
Patient Access Representative
Tri City Medical Center
Oceanside, CA
08.2024 - 01.2025
- Registered patient information into electronic health record system efficiently and accurately.
- Verified insurance eligibility and benefits to streamline the registration process.
- Assisted patients with financial counseling options, ensuring clarity on payment processes.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Medication Technician
Bayshire
Carlsbad, CA
07.2022 - 01.2023
- Assisted nursing staff in medication preparation and documentation processes.
- Maintained accurate records of medication administration and inventory control.
- Collaborated with healthcare teams to optimize patient care plans and medication management.
- Conducted regular audits of medication storage areas for compliance with regulations.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
Medication Technician
Regency Nursing & Rehabilitation Centers
Fallbrook, CA
11.2019 - 08.2020
- Dispensed prescribed medications, including oral, topical, and inhaled forms, to support patient adherence and promote positive health results.
- Maintained accurate records of medication administration in the MAR to ensure compliance and patient safety.
- Conducted thorough assessments of residents to identify side effects and adverse reactions, ensuring overall well-being.
- Reported medication-related issues to ensure patient safety and care quality.
- Tracked and communicated resident condition updates to ensure optimal care.
- Conducted vital sign assessments and recorded findings to support clinical decision-making.
Front Desk Receptionist
FPA Women's Health
Temecula, CA
10.2018 - 03.2019
- Directed administrative functions related to patient registration and scheduling, emphasizing the importance of confidentiality compliance.
- Implemented efficient appointment coordination strategies to optimize provider workflow and ensure effective facility usage.
- Oversaw payment processing for direct-pay clients, effectively conveying payment guidelines and ensuring accurate transaction execution.
Skills
- Executed medical procedures with precision and adherence to safety protocols
- Assisted in processing medical claims for timely reimbursement Supported patients with billing inquiries to enhance satisfaction Collaborated with healthcare providers to ensure accurate coding and billing practices
- Oversaw vital sign monitoring to ensure patient health and safety
- Executed comprehensive documentation and recordkeeping processes to ensure data integrity
- Ensured adherence to HIPAA regulations to protect patient privacy and confidentiality
- Scheduled patient appointments to optimize clinic workflow and enhance patient satisfaction Assisted patients in navigating scheduling systems to ensure timely access to care Coordinated with healthcare providers to align schedules and minimize wait times
- Mastered medical terminology to enhance communication within healthcare teams
- Ensured strict adherence to medical records confidentiality protocols
- Assisted in managing electronic medical records to support healthcare teams Maintained accurate patient information to facilitate efficient care delivery Provided training on electronic systems to enhance user proficiency
- Oversaw medical front desk operations, ensuring efficient patient flow and appointment scheduling
- Facilitated efficient office operations through comprehensive administrative support
- Executed medication administration protocols to ensure patient safety and compliance
- Facilitated clear communication among team members to enhance collaboration
- Leveraged expertise in Microsoft Office to enhance productivity and streamline workflows
- Demonstrated proficiency in standard computer applications, including MS Word, Excel, and Outlook
- Demonstrated fluency in English and Spanish, facilitating effective communication across diverse audiences
- Facilitated effective communication strategies to enhance team collaboration
- Facilitated effective communication through active listening techniques
- Executed comprehensive problem-solving strategies to address complex challenges
- Supported team members by actively listening to concerns and providing constructive feedback Facilitated open communication to foster a collaborative work environment Assisted in resolving conflicts to maintain team cohesion
- Executed accurate data entry processes to ensure information integrity
- Facilitated resolution of conflicts through effective communication and negotiation strategies
- Demonstrated exceptional patience in high-pressure situations to foster positive interactions
- Assisted in managing multiple tasks simultaneously to support team objectives Collaborated with colleagues to prioritize workload and meet deadlines Contributed to project completion by maintaining focus on key deliverables
- Optimized scheduling and prioritization of tasks to enhance productivity
- Demonstrated proficiency in various computer applications and software tools
- Oversaw daily operations within contact center to enhance customer service delivery
- Enhanced computer proficiency to streamline workflow processes
- Utilized Microsoft Excel to analyze and organize data efficiently
- Utilized Microsoft Outlook to manage daily communications and schedule meetings effectively Supported team members by organizing shared calendars and coordinating appointments Assisted in maintaining organized email correspondence for improved workflow
Languages
Spanish
Native or Bilingual
Timeline
Surgery Scheduling Coordinator
Rancho Springs
12.2025 - Current
Patient Access Representative
Tri City Medical Center
08.2024 - 01.2025
Medication Technician
Bayshire
07.2022 - 01.2023
Medication Technician
Regency Nursing & Rehabilitation Centers
11.2019 - 08.2020
Front Desk Receptionist
FPA Women's Health
10.2018 - 03.2019