NYA BOLDEN
Middletown
Summary
Directed efforts to secure long-term pharmaceutical position. Championed the management of multiple priorities while maintaining a positive attitude. Fostered a dependable work environment through consistent performance and reliability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Visiting Angels
West Chester, OH
02.2025 - 07.2025
- Oversaw caregiver scheduling for new clients and coordinated open shifts for existing cases. Elevated client satisfaction by maintaining reliable caregiver continuity.
- Managed computer schedules and maintained precise data entry to support seamless service delivery for clients and caregivers.
- Collaborated with clients and caregivers to effectively manage and adjust daily scheduling needs.
- Executed data entry and management processes for client and caregiver information, ensuring improved database accessibility.
- Conducted daily analysis of telephony logs to enhance payroll accuracy and ensure precise billing processes.
- Provided updates on open shifts to direct supervisor to ensure operational continuity and staffing efficiency.
- Conducted analysis of caregiver supply and demand trends to inform strategic decision-making for management.
- Handled extensive call traffic to ensure timely and accurate client support.
- Facilitated effective resolution of issues and inquiries through on-call communication for clients and employees.
- Organized and maintained client and employee documentation to support seamless operations.
- Delivered comprehensive education on Visiting Angels' policies and procedures to promote adherence and improve overall service standards.
Medical Records Specialist
Vaco Healthcare
Cincinnati, OH
02.2024 - 11.2024
- Facilitated accurate and efficient record pulling to support patient care quality assessments and audits.
- Maintained strict confidentiality protocols to safeguard sensitive patient data.
- Communicated with requesters to provide timely updates on record availability.
- Cultivated strong interdepartmental relationships to enhance teamwork and communication.
- Monitored adherence to hospital regulations and quality standards to maintain operational integrity.
- Managed systematic filing of all records to support efficient information retrieval.
Call Center Customer Service Representative
Lincare-Dayton
OH
09.2023 - 02.2024
- Presented Lincare's products and services to potential customers, fostering engagement and brand loyalty.
- Engaged with healthcare professionals and facilities to strengthen referral relationships and support collaborative initiatives.
- Engaged with internal teams to maintain high levels of customer satisfaction and achieve successful order fulfillment outcomes.
- Analyzed market trends and product information to provide informed recommendations and support client decision-making.
- Performed systematic data entry tasks to ensure integrity and reliability of database records.
- Achieved high customer satisfaction by accurately entering data and promptly addressing inquiries. Resolved customer issues through effective problem-solving strategies. Contributed to overall team success by enhancing customer engagement.
- Collaborated with team members to ensure timely completion of assigned responsibilities and maintain quality standards.
Caregiver
Stoney Ridge Assisted Living
Miamisburg, OH
07.2022 - 03.2023
- Executed meal preparation processes to ensure timely and efficient service.
- Executed light housekeeping duties to maintain cleanliness and organization in living spaces.
- Adhered to strict standard operating procedures (SOPs) to ensure compliance and operational efficiency.
- Executed meticulous documentation of actions performed to ensure compliance and accountability.
- Implemented strategies to prevent patient falls, infections, and neglect.
Patient Access Specialist
Premier Health
Miamisburg, OH
03.2022 - 06.2022
- Verified patient authorization, insurance coverage, and documentation for care eligibility.
- Ensured compliance with HIPAA, EMTALA, and insurance regulations in patient data management.
- Maintained accurate patient records, insurance details, and billing documentation.
- Leveraged electronic health record (EHR) systems to enhance patient data management.
Home Health Aide
Miracle Homecare
Blue Ash, OH
07.2017 - 12.2019
- Provided in-home support to enhance the quality of life for elderly residents.
- Performed routine cleaning tasks to ensure a tidy and welcoming environment for residents.
- Supported patient hygiene and grooming routines to enhance comfort and well-being.
- Offered companionship and emotional support to enhance client well-being through interactive games and conversations.
Education
Associate of Science - Healthcare Management
American InterContinental University
Schaumburg, IL01.2023
High School Diploma -
Middletown High School
Middletown05.2017
CGMP Certification -
Butler Tech
Middletown, OHSkills
- Utilized strong organizational abilities to improve overall project workflow management
- Managed systematic data gathering procedures to guarantee precision in information acquisition
- Achieved project goals through effective teamwork and collaboration Delivered timely support to team members for task completion Fostered a constructive team environment by enhancing communication practices
- Implemented strategies for conflict resolution, fostering a culture of teamwork and cooperation
- Achieved streamlined patient data access through effective management of electronic health record systems Enhanced patient care by supporting healthcare teams in the utilization of EHR systems Improved operational efficiency by contributing to staff training on effective EHR system usage
- Achieved high cleanliness and safety standards in industrial environments through diligent support of cleaning protocols Enhanced team efficiency by organizing cleaning supplies and equipment effectively Contributed to a safer workplace through proactive maintenance of cleanliness
- Achieved compliance with HIPAA regulations, enhancing protection of patient information Facilitated effective training for staff on HIPAA policies and procedures Created essential documentation to support adherence to privacy standards
- Designed and executed quality management systems (QMS) to streamline processes and enhance productivity
- Managed meticulous documentation of batch records to ensure alignment with regulatory requirements
- Used standard operating procedures (SOPs) to streamline operations and enhance overall efficiency
- Adhered to established sterile and aseptic processing protocols, ensuring optimal product integrity throughout production
Certification
- Certified Nursing Assistant (CNA) Present
- Driver's License May 2018 to Present
- CNA
Languages
English - Fluent
Additional Information
Authorized to work in the US for any employer
Timeline
Scheduling Coordinator
Visiting Angels
02.2025 - 07.2025
Medical Records Specialist
Vaco Healthcare
02.2024 - 11.2024
Call Center Customer Service Representative
Lincare-Dayton
09.2023 - 02.2024
Caregiver
Stoney Ridge Assisted Living
07.2022 - 03.2023
Patient Access Specialist
Premier Health
03.2022 - 06.2022
Home Health Aide
Miracle Homecare
07.2017 - 12.2019
Associate of Science - Healthcare Management
American InterContinental University
High School Diploma -
Middletown High School
CGMP Certification -
Butler Tech