IRISA GOSSON

• Managed member inquiries and provided solutions to enhance customer satisfaction.
• Managed account transaction processing with a focus on compliance to uphold regulatory standards.

Assisted in the care and handling of decedents. Supported transportation of individuals to and from the funeral home. Aided directors with dressing, administrative tasks, and preparations for memorial services.

Achieved high service standards by leading restaurant operations and developing targeted marketing initiatives. Enhanced staff performance through effective training and oversight of food quality. Improved guest satisfaction by managing catering events and ensuring timely order fulfillment. Streamlined cash management processes and resolved operational issues efficiently. Maintained a clean and organized environment through diligent housekeeping and closing tasks. Elevated guest experiences by providing prompt service and maintaining table cleanliness.

Supported head coach in assistant coaching role for volleyball team. Facilitated skill development and personal growth of student athletes in a motivating environment. Monitored academic performance and coordinated with professors to assist struggling players. Organized regular check-ins for injured players with athletic trainer. Offered additional one-on-one practice sessions to address individual challenges. Attended all games and tournaments, liaising with officials, linesmen, and parents as needed. Managed team logistics including recording stats, maintaining uniforms, participating in coaching meetings, and recruiting prospective players.