Brian Harrell
Minneapolis,MN
Summary
I have many years in this Industry from Shipping/Handling to utilizing multiple types of forklifts and other modes of transportation. Am detailed oriented, skilled with tools, measurements, and very good with numbers. Am familiar with many shipping programs such as UPS, FedEx, RPS, LTL and others. Delivers thorough inventory control and accurate documentation.
Overview
17
17
years of professional experience
Work History
Warehouse Assistant Supervisor
Various
10.2020 - 07.2023
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Loaded and unloaded delivery trucks promptly for further distribution.
Customer Service Representative
IHOP
11.2014 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Server Trainer
Keegans Public House
10.2006 - 10.2014
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Monitored new server performance and offered continuous support throughout training period.
Education
Bachelor of Science - Electronics Technology
NEI School of Technology
Minneapolis, MNSkills
- Freight Operations
- Money Handling Abilities
- Product Organization
- Service Standard Compliance
- Shipping and Receiving Understanding
- Customer Relationship Management
- Stocking and Replenishing
- Materials Transport
- Customer Service
- Customer Relations
- Warehousing Functions
- Order Fulfillment
- Critical Thinking
- General Housekeeping
Timeline
Warehouse Assistant Supervisor
Various
10.2020 - 07.2023
Customer Service Representative
IHOP
11.2014 - 10.2020
Server Trainer
Keegans Public House
10.2006 - 10.2014
Bachelor of Science - Electronics Technology
NEI School of Technology
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