Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brian Harrison

Brentwood,NH

Summary

Proven leader with 20+ years experience helping customers achieve successful business outcomes through software solutions. Consistently recognized for sales and delivery performance excellence in healthcare, retail, and professional services industries. Strengths in relationship management, orchestrating and leading teams, large deal pursuits, and sales growth.

Overview

30
30
years of professional experience

Work History

Customer Success Executive

Cisco Systems
10.2019 - Current

Within global enterprise accounts, responsible for orchestrating software solution success to accelerate and grow customers' business value. Key metrics focused on driving renewal success and growing account revenue, reducing churn. Involves cultivating and managing C-level relationships, aligning resources and capabilities to achieve customer's strategic goals, orchestrating cross-functional teams, and identifying and helping close new deals where possible.

Highlights:

  • Accelerated time to value for over $100MM in 2-year sales volume across 5+ product categories and 10+ solutions; total ARR of $20+MM
  • Less than 5% software churn in 4 years in role

Vice President, Business Development

Acuity Brands, Inc.
08.2017 - 09.2019

Atrius is an IoT cloud solution including sensory network and a set of SaaS solutions supporting location awareness use cases. Accountable for defining and building partner ecosystem: market vetting, contracting, business model development, joint sales and marketing on a national scale.

Highlights:

  • Established co-sell and integration programs and solutions with Microsoft, Zebra, Accenture, Westrock among others building over $10MM in pipeline from zero baseline
  • Multiple verticals including retail, public spaces, and healthcare

Senior Healthcare Industry Advisor

Cisco Systems
07.2013 - 06.2017

Member of Digital Transformation Group responsible for solution alignment and sales to healthcare accounts in the Central and Southern US. Focused on identifying opportunities within large healthcare providers to reduce costs, improve outcomes, and drive patient satisfaction through digital innovation.

Highlights:

  • Assigned 7 healthcare accounts with total quota over $40MM; contributed to revenue attainment of $150MM+ over four years; accounts finished at least 107% of quota in three completed years in role

Client Executive and Principal

The North Highland Company
2001 - 06.2013

Hired as 13th resource into the Nashville Office, contributed to driving revenue growth nearly 700% in 12 years ( as well as company growth 10x over same period). Served as business and technology strategist in multiple verticals including healthcare, retail, and hospitality. Responsible for total account management for multiple accounts, including sales accountability and delivery management.

Senior Associate

Cambridge Technology Partners
1997 - 12.2000

Packaged solution delivery and sales

Senior Manager

Accenture
09.1993 - 12.1997

Software Development and Deployment

Education

Bachelor of Science - Accounting

Christian Brothers University
Memphis, TN

Skills

  • Customer obsession
  • Consultative sales techniques
  • Executive relationship management
  • Business development
  • Large deal pursuits

Accomplishments

  • Cisco Sales Champion 2014, 2015, 2022
  • Cisco Pinnacle Program Candidate, an executive development initiative
  • Established first Patient-Centered Delivery Model in state of Hawaii
  • Helped grow The North Highland Company from $30m to $330m

Timeline

Customer Success Executive

Cisco Systems
10.2019 - Current

Vice President, Business Development

Acuity Brands, Inc.
08.2017 - 09.2019

Senior Healthcare Industry Advisor

Cisco Systems
07.2013 - 06.2017

Senior Manager

Accenture
09.1993 - 12.1997

Client Executive and Principal

The North Highland Company
2001 - 06.2013

Senior Associate

Cambridge Technology Partners
1997 - 12.2000

Bachelor of Science - Accounting

Christian Brothers University
Brian Harrison