Brian Havinga
Tampa,FL
Summary
Dedicated and detail-oriented Senior Systems Engineer who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management, and computer troubleshooting, maintenance, and installation. A dependable self-starter with TS/SCI security clearance, who thrives in the challenging environment of the DOD Community.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Systems Engineer
Jacobs Technology
MacDill AFB, FL
05.2022 - Current
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Performed root cause analysis to provide resolutions for production issues.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Analyzed security logs to determine and alleviate network threats.
- Created flowcharts, diagrams and other documentation.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Supervised Virtualization, MECM, Desktop Support, and Server Support teams.
Systems Engineer (Server Support)
Jacobs Technology
Tampa, FL
01.2022 - 05.2022
- Created patches and solutions to fix bugs in existing applications.
- Orchestrated integration and communication of software upgrades.
- Led server infrastructure development, quality assurance, staging and production systems.
- Diagnosed and executed resolution for network and server issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Coordinate with external Enterprise entities to migrate outdated server applications to latest Operating System and latest software verion.
IT Engineer SME
Jacobs Technology
MacDill AFB, FL
04.2021 - 01.2022
- Responsible for maintaining communications equipment for both the Commander and Deputy Commander of US Special Operations Command.
- Interface with the larger enterprise on a daily basis to ensure no potential communications impacts to the Commander.
- Support and train military personnel that travel with the commander around the globe.
- Ensure the equipment utilized by the commander is modern and fully up to date with the latest patches and firmware.
- Pursue new solutions for travel equipment to replace components that prove problematic.
- Designed and prepared technical reports, studies and related documentation.
Systems Engineer
Jacobs Technology
MacDill AFB, FL
12.2019 - 04.2021
- Supervised team of 5 Sys. Admins. responsible for providing immediate response to 150+ VIP users including 30 General Officer/Flag Officer/SES Civilians.
- Implemented data backup solutions for HQ USSOCOM GO/FO/SES personnel.
- Provided status updates to those affected when issues came up.
- Analyzed requirements and implemented systems to deliver comprehensive system development life cycle solutions.
- Tested systems during each step of implementation and deployment processes.
- Built VMs to install, scan, and test software for use within the Enterprise.
- Created and managed PowerShell scripts to automate processes including USMT, logon histories, and SCCM tasks.
- Analyzed customer and stakeholder needs, generated requirements, perform functional analyses and implemented Requirements Management Plans.
Systems Administrator
Jacobs Technology
MacDill AFB, FL
03.2018 - 12.2019
- VIP Executive Response Team Lead for HQ USSOCOM
- Utilized tools like ARS and ECP to assist VIPs with a wide range of Account and Outlook related issues
- Coordinated with external teams (Exchange, Active Directory, HBSS) to resolve problems related to their systems
- Perform root-cause analysis of campus wide issues to include system boot failures and extreme system latency
- Determined and deployed new hardware requirements for VIP users to improve work efficiency
- Created documentation to provide first call resolution break/fix actions for common issues that occur.
IT Technician II
AC4S
MacDill AFB, FL
04.2017 - 03.2018
- Perform desktop support related tasks in ticket resolution, installation, maintenance and upgrade of computer hardware, software and related peripherals
- Frequently interfaced with VIPs while working on High Priority incidents
- Assisted VIPs with learning to use the SIPR Travel Kit system
- Primary incident technician responsible for troubleshooting SIPR Travel Kits (STK). Responsibilities included building, issuing and troubleshooting kits issued to personnel here at HQ
- Experience with Active Directory Users and Computers. Adding new computers, placing them in groups and adding them to the domain
- Utilized remote desktop software (Dameware) to remotely troubleshoot and repair issues
- Assisted senior technician in identifying trends in program faults
Radio Maintainer23rd Special Tactics Squadron
United States Air Force
Hurlburt Field, FL
08.2011 - 11.2016
- 3 Years COMSEC Experience.
- 2 Years with Sof Deployable Node (SDN) Lite.
- Built client rapport, accurately processing repair documentation while troubleshooting technical radio device discrepancies through completion.
- Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently.
- Reduced process gaps, effectively training special operators and airmen on equipment usage best practices, Sharepoint inventory management system software, and radio device protocol.
Education
High School Diploma - General Education
Armwood High School
Seffner, FL2010
Skills
- Diagnosing issues
- Hardware expertise
- Microsoft Active Directory
- Deductive reasoning
- Project coordination
- Mentoring and training
- Systems Administration
- Backup Testing
Accomplishments
- Awarded the Air Force commendation medal.
- Received the Afghan Campaign Medal.
- Air Force Association Unsung Hero Award.
- Jacobs Employee of the Quarter Q3 2018.
- Received letter of appreciation from 2-Star General.
Certification
Microsoft 365 Certified: Modern Desktop Administrator Associate ID: I232-1529 Certified: 05/18/2023
CompTIA Security+ CE ID: COMP001020744484 Certified: 07/19/2014 Expires: 07/19/2023MCSA: Windows 10 ID: G745-0967 Certified: 03/26/2018MCSA: Windows Server 2016 ID:H310-4301 Certified: 12/15/2019MCSE: Core Infrastructure ID: H316-3031 Certified: 12/19/2019VMWare Certified Proffessional: Security 2022 ID: VMW-03147504Z-03086427 Certified: 10/24/2022
Timeline
Senior Systems Engineer
Jacobs Technology
05.2022 - Current
Systems Engineer (Server Support)
Jacobs Technology
01.2022 - 05.2022
IT Engineer SME
Jacobs Technology
04.2021 - 01.2022
Systems Engineer
Jacobs Technology
12.2019 - 04.2021
Systems Administrator
Jacobs Technology
03.2018 - 12.2019
IT Technician II
AC4S
04.2017 - 03.2018
Radio Maintainer23rd Special Tactics Squadron
United States Air Force
08.2011 - 11.2016
High School Diploma - General Education
Armwood High School