BRIAN HELMS
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in IT industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Membership Services Lead
YMCA
Houston, Texas
12.2021 - Current
- Led tours of facility to show prospects amenities and other benefits of membership.
- Cultivated loyal member base through events and promotion of members-only services.
- Helped members navigate systems, pay for services and resolve different concerns.
- Supported new members by facilitating connections with established participants and smooth integration into activities.
Production Specialist
Lexitas
12.2019 - 03.2021
- Processed incoming transcripts from court reporters, perform quality control checks, and convert transcripts to final versions
- Monitored production line for unsafe behaviors or incorrect techniques and worked with managers to resolve problems.
- Documented deviations in procedures or appearance on production batch sheets for management review.
Job Coach
The Panglossian Group
04.2019 - 07.2019
- Provided on the job support for autistic adults and help with the development and refinement of personal, social, and professional skills.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
IT Contractor
RSW Technologies
Houston, TX
01.2018 - 05.2018
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Researched product and issue resolution tactics to address customer concerns.
- Monitored systems in operation and quickly troubleshot errors.
Education
BBA - Management Information Systems
Texas Southern University
Houston, TX 08.2014 - 05.2017
Associate of Arts -
San Jacinto College
Houston, Texas 08.2009 - 05.2012
Skills
Systems Administrationundefined
Timeline
Membership Services Lead
YMCA
12.2021 - Current
Production Specialist
Lexitas
12.2019 - 03.2021
Job Coach
The Panglossian Group
04.2019 - 07.2019
IT Contractor
RSW Technologies
01.2018 - 05.2018
BBA - Management Information Systems
Texas Southern University
08.2014 - 05.2017
Associate of Arts -
San Jacinto College
08.2009 - 05.2012
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