CHRISTINA RENEE TAYLOR
Vallejo,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience In Customer Service industry. I am also a Certified IT Support Specialist. I am a Solid team player with upbeat, positive attitude and proven skills in establishing rapport with customers and my team at work. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization as we know there is not a textbook on hand when things arise I am able to process and work through without feeling overwhelmed.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cashier/Membership
Costco Wholesale
12.2017 - 01.2019
- Provided service for our members Costco accounts as well as their credit card accounts to make the most of the membership to provide the best Customer Experience
- Taking inbound calls from our members while also returning phone calls as needed that way our customers did not have to wait
- Taking special orders for our members as well as setting up a time for pickup and have the order waiting when the member arrives
- VPNs and proxies
- Data Management and Recovery
- Network security
- Install windows OS and Linux OS
- Basic Computer architecture
Certified Medical Assistant
Kaiser Permanente
02.2003 - 12.2007
- I worked in collaboration with all staff including doctors, nurses, dietician, psychologists in accordance with an individual care plan for each patient
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Education
IT Support Professional Certificate - Information Technology
Google IT Support-Coursera
Los Gatos03.2021
Certified Medical Assistant - Certification For Medical Assisting
Bryman College
Hayward09.2003
High school or equivalent - General Studies
Albany Highschool
Albany, CA06.2002
Skills
- Customer Service
- Systems administration
- Time management skills
- VPNs and proxies
- Data Management and Recovery
- Install windows OS and Linux OS
- Basic Computer architecture
- Patience and empathy
Certification
- Certified IT Support Specialist, Google IT Support March 2021
Timeline
Cashier/Membership
Costco Wholesale
12.2017 - 01.2019
Certified Medical Assistant
Kaiser Permanente
02.2003 - 12.2007
IT Support Professional Certificate - Information Technology
Google IT Support-Coursera
Certified Medical Assistant - Certification For Medical Assisting
Bryman College
High school or equivalent - General Studies
Albany Highschool
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