Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dora Veliz

Houston

Summary

Dynamic customer service professional with a strong work ethic and integrity, experienced at Sam's Club and HEB Grocery Store. Proven ability to enhance customer satisfaction through effective problem resolution and relationship building. Skilled in cash handling and transaction processing, while demonstrating patience and empathy in high-pressure situations.

Overview

22
22
years of professional experience

Work History

Membership/cashier

Sams Club
06.2018 - 08.2021
  • Assisted customers with product inquiries and resolved issues promptly.
  • Processed transactions efficiently using point-of-sale systems.
  • Collaborated with team members to ensure optimal stock levels and product availability.
  • Maintained cleanliness and organization of sales floor for enhanced customer experience.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Cashier/customer Service/

HEB Grocery Store
08.2012 - 2021

Handled large cash ,western union transactions.utility transaction payments, cashed payroll , helped in floral seasonal bakery take cake orders,wrapped bread,write on cakes some cake decorating customer service. March of dimes raised money . Help with delivery meal on wheels charity.

Upfront Manager

Kmartcorp
01.2000 - 02.2005

Duties : western union scheduling, refunds, Customer Service. Electronic manager, stocking, and receiving merchandise helped in seasonal.

Education

High School Diploma -

Victoria High School
Victoria Tx
05.1983

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

Membership/cashier

Sams Club
06.2018 - 08.2021

Cashier/customer Service/

HEB Grocery Store
08.2012 - 2021

Upfront Manager

Kmartcorp
01.2000 - 02.2005

High School Diploma -

Victoria High School