Brian Higgins
Mansfield,MA
Summary
Motivated second year college student pursuing a degree in finance with experience in banking and customer service. Committed to learning and collaborative communication with others.
Overview
3
3
years of professional experience
Work History
Bank Teller
Rockland Trust
06.2023 - Current
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
Security Personnel
Live Nation Worldwide Inc.
05.2022 - Current
- Ensured customer compliance of venue policies.
- Responded swiftly to security incidents and effectively resolved security issues.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Awareness and enforcement of relevant town/city ordinances.
- Utilize interpersonal communication skills to safely diffuse difficult situations.
Golf Course Groundskeeper
Norton Country Club
06.2022 - 08.2022
- Maintained optimal course conditions for golfers through regular mowing, edging, and trimming of greens, tees, and fairways.
- Collaborated with other groundskeepers to maintain consistently high standards across all areas of the golf course property.
- Trimmed trees, bushes and shrubs to keep vegetation aesthetically pleasing.
Greeter
Buffalo Wild Wings
08.2021 - 12.2021
- Enhanced customer satisfaction by providing friendly and efficient service upon entry.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Efficiently recorded and packaged customer orders.
- Accurately handled customer payments.
- Ability to work under pressure while maintaining quality customer service.
- Understanding of and compliance with food safety regulations and cleanliness standards.
- Running and busing of food or drinks to the bar and kitchen.
Personal Shopper
Stop & Shop
01.2021 - 07.2021
- Quickly and accurately fulfilling customer orders.
- Re-Stock shelves and maintain a clean working area.
Education
Finance, Political Science
Bryant University
Smithfield, RI05.2026
High School Diploma -
Mansfield High School
Mansfield, MA06.2022
Skills
- Customer Relationship Management
- Financial Transactions
- Professionalism and Courtesy
- Multitasking Capabilities
- Patience and Empathy
- Positive Attitude
- Interpersonal Skills
- Hardworking
- Attentive and Conscientious
- Problem-Solving Skills
Timeline
Bank Teller
Rockland Trust
06.2023 - Current
Golf Course Groundskeeper
Norton Country Club
06.2022 - 08.2022
Security Personnel
Live Nation Worldwide Inc.
05.2022 - Current
Greeter
Buffalo Wild Wings
08.2021 - 12.2021
Personal Shopper
Stop & Shop
01.2021 - 07.2021
Finance, Political Science
Bryant University
High School Diploma -
Mansfield High School