Brian Hoffhine
Solon,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized individual, eager to utilize time management and organizational skills across diverse settings.
Overview
10
10
years of professional experience
Work History
Sales Associate
Home Depot
Aurora, OH
02.2023 - Current
- Responded promptly to customer inquiries in person, by telephone or electronically.
- Developed relationships with customers through friendly conversations.
- Suggested solutions for improvement of product offerings based on customer feedback.
- Performed follow-up procedures after customer service interaction was completed.
- Provided training support for new employees on proper techniques for dealing with challenging customers.
- Assisted management with the development of new strategies for improved customer satisfaction.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Identified potential opportunities to upsell products or services.
- Greeted and assisted customers with inquiries regarding products and services.
- Worked closely with other departments to ensure quality customer service delivery.
Server
Wipe Out Bar and Grill
San Francisco, CA
01.2014 - 11.2015
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted guests and provided menus.
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked food before serving it to customers.
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Cleaned tables and chairs to prepare dining area for next customers.
- Delivered food orders promptly and courteously.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Accurately recorded orders on cash register and point-of-sale system.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Bartender
No Name Bar & Grill
Sausalito, CA
03.2014 - 08.2015
- Performed opening and closing duties including restocking supplies.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Assisted in setting up the bar for service shift.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Resolved customer complaints in a professional manner.
Education
Medical Certifications - Medical Assisting
Charter School
Fife, WA08-2019
High School Diploma -
San Andreas High School
Larkspur, CA05-2012
Skills
- Exceptional customer service
- Upselling
- Order Processing
- Store Opening and Closing
- Display Setup
- Sales Training
- Outgoing Personality
- Positive and professional
- Excellent communication skills
- Time Management
- Fork Lift Certified
- Tow Motor Certified
Affiliations
During 2016-2022 I backpacked and hiked in over 30 International, National and State Parks.
June-July 2018, Volunteer Work with United States Forest Services WIlderness Rangers Mt. Whitney, Kearsarge Pass,and Onion Valley
October- December 2019,, Backpacked the entire Black Forest Trail in Germany plus other sectional hikes in Germany, Hungary, Slovakia, Czech Republic and the United Kingdom.
Timeline
Sales Associate
Home Depot
02.2023 - Current
Bartender
No Name Bar & Grill
03.2014 - 08.2015
Server
Wipe Out Bar and Grill
01.2014 - 11.2015
Medical Certifications - Medical Assisting
Charter School
High School Diploma -
San Andreas High School
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