Dynamic project manager with a strong focus on team collaboration, advanced problem-solving, and cost control. Proven ability to drive process improvements and mentor teams to enhance operational effectiveness.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Project Manager
Maswer (Mercedes Benz Vehicle Processing Center
Brunswick, GA
01.2026 - Current
Developed and implemented project management methodologies, improving workflow consistency.
Managed resource allocation, ensuring optimal use of personnel and assets for project success.
Identified process improvement opportunities, driving initiatives that enhanced operational effectiveness.
Mentored junior project managers, fostering professional development and best practices in project execution.
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
General Manager
APLS (Mercedes Benz Vehicle Processing Center)
Brunswick, GA
03.2018 - 12.2025
Directed operations to optimize vehicle processing and logistics efficiency.
Implemented strategic initiatives to enhance quality control and compliance standards.
Mentored management team, fostering professional development and leadership skills.
Streamlined workflows, resulting in improved turnaround times for vehicle processing.
Oversaw inventory management systems, ensuring accuracy and accountability in stock levels.
Developed training programs to enhance staff capabilities in customer service and operational excellence.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Automotive Service Writer / Technician
Burgland Luxury (Mercedes Benz of Roanoke)
Roanoke, VA
02.2016 - 03.2018
Coordinated service appointments and managed customer inquiries to enhance satisfaction.
Reviewed repair orders for accuracy and ensured compliance with manufacturer guidelines.
Collaborated with technicians to prioritize repairs based on urgency and customer needs.
Maintained detailed service records to support warranty claims and customer follow-ups.
Maintained a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
Accessory Manager
APLS (Mercedes Benz Vehicle Processing Center
Jacksonville, FL
02.2004 - 12.2015
Led inventory management initiatives to optimize accessory stock levels and reduce excess inventory.
Streamlined operational processes for accessory procurement, enhancing efficiency and reducing lead times.
Developed training programs for staff on accessory handling and product knowledge to enhance customer service quality.
Collaborated with cross-functional teams to align accessory offerings with market trends and customer demand.
Implemented quality control measures to ensure compliance with Mercedes-Benz standards for all accessories.
Established a positive work environment by fostering open communication and encouraging teamwork among staff members.
Motivated and managed 17 employees to understand, follow and promote company policies.
Car Audio Technician/Sales
Audio Perfection
Jacksonville, FL
11.2002 - 02.2004
Executed alarm system installations and maintenance to enhance security measures.
Assisted in diagnosing vehicle issues and performing necessary repairs. Supported technicians in maintaining equipment and tools. Contributed to a safe and efficient work environment.
Conducted weekly inventory assessments of shop supplies and audio equipment.
Head Electronic Technician
Sherrod Conversion Vans
Jacksonville FL
01.2001 - 11.2002
Assembled and tested electronic components for conversion van projects, ensuring functionality and compliance with specifications.
Diagnosed and repaired electrical issues in vehicles, improving operational efficiency and customer satisfaction.
Collaborated with engineering team to implement design modifications, enhancing product performance and reliability.
Conducted quality control inspections on completed installations to verify adherence to industry standards.
Provided Technical support for local/national dealerships
Utilized diagnostic tools such as multimeters and oscilloscopes for troubleshooting electronic systems effectively.
Assisted in training new technicians on best practices for electronics installation and maintenance procedures.
Education
Associate of Applied Science - Electrical Engineering
Virginia Western Community College
Roanoke, VA
Associate of Science -
University of North Florida
Jacksonville, FL
05-2004
High School Diploma -
Lord Botetourt High School
Daleville, VA
Skills
Project planning
Team collaboration
Staff management
Advanced problem solving
Cost control
Inventory control
Certification
Licensed Fork Lift Operator - 2018
ISO 9001:2015 Internal Auditor Training - 2024
3M Paint Protection Film - 2025
Timeline
Project Manager
Maswer (Mercedes Benz Vehicle Processing Center
01.2026 - Current
General Manager
APLS (Mercedes Benz Vehicle Processing Center)
03.2018 - 12.2025
Automotive Service Writer / Technician
Burgland Luxury (Mercedes Benz of Roanoke)
02.2016 - 03.2018
Accessory Manager
APLS (Mercedes Benz Vehicle Processing Center
02.2004 - 12.2015
Car Audio Technician/Sales
Audio Perfection
11.2002 - 02.2004
Head Electronic Technician
Sherrod Conversion Vans
01.2001 - 11.2002
Associate of Applied Science - Electrical Engineering