Open To Work
Brian Horton
Pueblo,CO
Work Preference
Summary
Results-driven IT technician with over 9 years of experience in user account management and technical support. Known for effective communication and training capabilities, enhancing team performance and user satisfaction. Ready to implement innovative IT solutions for operational excellence.
Overview
25
25
years of professional experience
Work History
IT Technician 2
CAE
Pueblo, CO
08.2017 - 08.2026
- Administered over 200 user accounts and groups in Active Directory with precision.
- Provided technical support to staff and clients via phone, email, and in-person, ensuring timely resolution of issues.
- Troubleshot enterprise secure access solutions, effectively resolving VPN issues with GlobalProtect and AnyConnect.
- Implemented deployment of over 200 standardized Windows 10/11 images to workstations using various tools.
- Configured hardware and software for multiple systems to improve operational efficiency.
- Monitored IT asset management through ServiceNow and SCCM for streamlined resource allocation.
- Coordinated new hire onboarding for IT-related programs, facilitating smooth access to email and necessary tools.
- Conducted training sessions on new technologies to elevate employee software proficiency.
Supervisor
Iqor
Pueblo, CO
05.2007 - 08.2017
- Supervised daily operations of customer service team to ensure quality support.
- Resolved escalated customer complaints with effective communication strategies.
- Monitored team performance and provided constructive feedback regularly.
- Evaluated employee job performance and motivated staff to improve productivity.
- Monitored customer service metrics, including call response times and resolution rates, to assess team performance.
- Coordinated schedules to optimize coverage during peak hours.
- Built rapport with customers, managers, and team members to foster a positive work environment.
- Maintained accurate records of customer interactions and feedback for analysis.
Fire Direction Control Specialist
Army National Gaurd
Colorado Springs, Colorado
06.2001 - 03.2013
- Operated advanced fire direction systems for precise artillery targeting and coordination.
- Coordinated team communication during operations to maintain operational accuracy.
- Identified and resolved communication network issues to maintain operational readiness.
- Oversaw multiple projects to ensure timely completion and effective resource allocation. concurrently while meeting stringent deadlines.
- Trained new hires on day-to-day operations, company standards, and regulatory compliance.
Education
Bachelor of Arts - Computer Networking And Communications
DeVry University
Colorado Springs, CO06-2020
Associate of Applied Science - IT Network Security
Pueblo Community College
Pueblo, CO06-2014
Skills
- Active directory management
- Windows deployment
- VPN troubleshooting
- IT asset tracking
- Hardware configuration
- Technical support
- End user support
- Remote support
- Help desk operations
- Team supervision
- Problem solving
- Time management
- Customer relationship management
Timeline
IT Technician 2
CAE
08.2017 - 08.2026
Supervisor
Iqor
05.2007 - 08.2017
Fire Direction Control Specialist
Army National Gaurd
06.2001 - 03.2013
Bachelor of Arts - Computer Networking And Communications
DeVry University
Associate of Applied Science - IT Network Security
Pueblo Community College