Brian Hughes
Hughes Residential Services
Clayton,IN
1
Certification
7
years of professional experience
Results-driven professional with extensive experience in service management and maintenance supervision. Recognized for developing training programs, optimizing workflows, and fostering strong client relationships to enhance overall service quality and operational stability.
Work History
Service Manager /Senior Lead Technician
1 Year 4 Months- Managed daily service operations to maintain timely, efficient project delivery.
- Managed customer relations, addressing service inquiries and resolving issues effectively.
- Streamlined scheduling processes, improving resource allocation and reducing downtime.
- Developed and implemented training programs for new service technicians, enhancing team skills.
- Analyzed service performance metrics to drive continuous improvement initiatives across the team.
Owner
4 Years 10 Months- Oversaw daily operations to support seamless service delivery and maintain customer satisfaction.
- Managed daily operations, ensuring seamless service delivery and customer satisfaction.
- Trained and mentored staff on best practices for service excellence and operational efficiency.
- Cultivated strong client relationships to maintain ongoing customer partnership, driving repeat business and referrals.
- Administered day-to-day business operations to support ongoing organizational activities and maintain operational stability.
Maintenance Supervisor
1 Year 2 Months- Developed and implemented efficient maintenance schedules, reducing equipment downtime and enhancing productivity.
- Supervised maintenance team to ensure timely completion of repairs and preventive maintenance tasks.
- Conducted regular inspections to identify safety hazards, ensuring compliance with health and safety regulations.
- Trained staff on best practices for equipment operation and maintenance procedures, fostering a culture of safety.
- Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.
- Mentored junior technicians through hands-on training, fostering a culture of teamwork and knowledge sharing within the maintenance department.
- Collaborated with cross-functional teams to develop budgets for maintenance projects, prioritizing tasks based on urgency and cost-effectiveness.
Field Supervisor
1 Year 2 Months- Coordinated scheduling and deployment of field teams for service efficiency and customer satisfaction.
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Monitored team performance, providing feedback to enhance productivity and address any issues promptly.
- Trained new employees on company policies, equipment usage, and best practices for service delivery.
- Collaborated with management to identify resource needs and optimize team performance in the field.
- Supervised field operations teams to complete projects within established timelines.
Field Supervisor /Senior Technician
1 Year- Supervised installation and maintenance of HVAC systems to ensure optimal performance and customer satisfaction.
- Coordinated field operations, managing schedules and resources to meet project deadlines efficiently.
- Trained and mentored technicians on best practices for HVAC service delivery and safety protocols.
- Conducted quality control inspections to ensure compliance with industry standards and regulations.
Education
No Degree - Robotics And Cnc Programming
GED
Skills
Positive mindset
Employee supervision
Multitasking
Operational efficiency
Work planning
Project management
Staff management
Multitasking
Team leadership
Quality assurance
Certification
EPA Universal certification
Timeline
Service Manager /Senior Lead Technician
Integrity Mechanical Service
06.2025 - CurrentRead More
Maintenance Supervisor
Barret and Stokely
04.2022 - 06.2023Read More
Owner
Hughes Residential Services
12.2021 - CurrentRead More
Field Supervisor
ARS
10.2020 - 12.2021Read More
Field Supervisor /Senior Technician
Peterman Heating & Cooling, Inc. - Peterman Hvac
10.2019 - 10.2020Read More
Ivy Tech Community College of Indiana
No Degree from Robotics And Cnc Programming
Read More
Shelbyville Central High School
GED
Read More