Serenity Donahue
Kingston,NY
Summary
Dynamic and results-driven professional with over 6 years experience at Mid-Hudson Valley Federal Credit Union. Proven track record in loan origination and member service excellence, complemented by strong problem-solving abilities and team leadership. Committed to operational efficiency and exceeding goals while fostering a positive member experience. A quick learner looking for continued growth.
Overview
8
8
years of professional experience
Work History
Lead Member Service Representative
Mid-huson valley federal credit union
Kingston, NY
06.2024 - Current
- Originated and closed loans, established new memberships, and processed home equity applications.
- Certified to perform medallion signature guarantees for members.
- Acted as notary public for various transaction needs.
- Demonstrated operational excellence during branch audits and equipment management.
- Exceeded quarterly goals through strategic planning and execution.
- Engaged in MHV's Professional Development Program to strengthen leadership capabilities.
- Provided constructive feedback to staff while monitoring daily operations.
- Delivered exceptional member service while adhering to credit union policies and regulatory compliance.
FLOAT MEMBER SERVICE REP
Mid-Hudson Valley Federal Credit Union
Hurley, NY
11.2023 - 06.2024
- Provided excellent customer service to members, with a special focus on resolving any issues in a timely and efficient manner.
- Assisted members and future members by explaining services, opening new accounts, and helping with everyday account issues
- Perform loan originations and funding while cross selling products that will benefit members
- Perform all teller functions, covering teller positions as needed
- Covering branches in need of either teller or MSR coverage
- Performed transactions within credit union policy, regulatory compliance and the Bank Secrecy Act
TELLER
Mid-Hudson Valley Federal Credit Union
Woodstock, NY
01.2018 - 11.2023
- Processed member transactions including deposits, withdrawals, loan payments, cashing checks, and purchasing monetary instruments
- Performed transactions within credit union policy, regulatory compliance and the Bank Secrecy Act
- Met or exceeded individual teller referral and sales goals
- Welcomed members and offered pleasant service during entire transaction while providing prompt, accurate and efficient service
- Assisted with end of the night balancing, opening, and closing procedures and branch audits
- Performed other jobs such as balancing the machines as assigned.
HOSTESS
Diamond Mills Hotel & Tavern
Saugerties
09.2017 - 12.2017
- Greeted guests and facilitated cordial exits with invitation to return
- Communicated with servers about new tables, changes in food availability and customer comments
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Answered telephone to provide dining information and take reservations
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Education
High School Diploma -
John A Coleman
Hurley, NY06.2018
Skills
- Honest and Dependable
- Problem Solving
- Hardworking and Focused
- Positive mindset
- Customer Service-Oriented
- Excellent communication skills
- Team Player
- Forward Thinker
- Emotional intelligence
- Team leadership
Accomplishments
- TOP PERFORMER OF IRC REFERALS IN 2023
- PRESENTER FOR COMMUNITY PARTNERSHIP WITH WRAP AROUND
- CHOOSEN FOR MHVS 2025 PROFESSIONAL DEVELOPMENT
Timeline
Lead Member Service Representative
Mid-huson valley federal credit union
06.2024 - Current
FLOAT MEMBER SERVICE REP
Mid-Hudson Valley Federal Credit Union
11.2023 - 06.2024
TELLER
Mid-Hudson Valley Federal Credit Union
01.2018 - 11.2023
HOSTESS
Diamond Mills Hotel & Tavern
09.2017 - 12.2017
High School Diploma -
John A Coleman
Similar Profiles
Holly LombardoHolly Lombardo
Branch Manager at Mid- Hudson Valley Federal Credit UnionBranch Manager at Mid- Hudson Valley Federal Credit Union
Allynah M NorrisAllynah M Norris
Member Account Specialist at Mid Hudson Valley Federal Credit UnionMember Account Specialist at Mid Hudson Valley Federal Credit Union
Valerie WilliamsValerie Williams
Teller at Mid Hudson Valley Federal Credit UnionTeller at Mid Hudson Valley Federal Credit Union
Sophia ShethSophia Sheth
Student Nurse at Franklin Pierce UniversityStudent Nurse at Franklin Pierce University
James RoddenJames Rodden
Environmental Health Manager at Ulster County Department of HealthEnvironmental Health Manager at Ulster County Department of Health