Danielle Hafferman
453 Kelly Rd, Kalispell,MT
Overview
11
11
years of professional experience
Work History
Lead Member Service Representative
Flathead Electric Cooperative
Kalispell , MT
04.2022 - Current
- Trained, coached and developed new employees to ensure they had the necessary skills for their role.
- Delivered exceptional customer service by responding to inquiries and resolving complaints promptly.
- Accurately handled cash transactions, balancing daily deposits and withdrawals.
- Posted Glacier Bank payments promptly to members' accounts.
- Assisting where needed, collections, remit, side office, or phones.
- Provided guidance and support to team members when needed.
Member Service Representative
Flathead Electric Cooperative Inc.
Kalispell, MT
02.2016 - Current
- Assisting in maintaining accurate records by verifying and updating member account information in NISC.
- Helping our members resolve account problems and navigate internal systems to handle routine needs such as auto pay updates and online usage graphs.
- Handling calls each day, including new member applications, service cancellations and a variety of other billing questions and inquiries.
- Managing member conflicts and challenging situations by staying calm and accessing the members needs and resolving the issue in a timely manner, ensuring the members needs are met and they are satisfied.
- Accurately processing customer payments
- Building and maintaining effective working relationships with peers and upper management.
Assistant Manager
Riddles Jewelry
Kalispell, MT
05.2014 - 01.2016
- Provided leadership and direction for employees, supervised activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Conducted employee performance evaluations with each employee on a monthly basis to discuss sales goals and upsell strategies and give constructive feedback.
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Education
High School Diploma -
Polson High School
Polson, MT06.2009
Associate of Arts - Psychology
Flathead Valley Community College
Kalispell, MT04.2013
Skills
- Leadership
- Account Management
- Time Management
- Organized
- Adaptability
- Positive demeanor
- Conflict resolution
- Dependable and Reliable
- Strong Communication
- Quick Learner
Affiliations
Big Brother Big Sister Advocate-2017-2020
NWPPA Certificate of Completion-Diversified Communication Course
08/2016
NWPPA Certificate of Completion-Electric Utility System Operations
11/2019
Montana Notary Public- 2020
Timeline
Lead Member Service Representative
Flathead Electric Cooperative
04.2022 - Current
Member Service Representative
Flathead Electric Cooperative Inc.
02.2016 - Current
Assistant Manager
Riddles Jewelry
05.2014 - 01.2016
High School Diploma -
Polson High School
Associate of Arts - Psychology
Flathead Valley Community College
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