Kaleb Maynard
Kyle
Summary
Results-driven Lead Member Service Representative known for high productivity and efficient task completion. Specialize in customer relationship management, conflict resolution, and process optimization. Excel in communication, teamwork, and adaptability to ensure outstanding member experiences and operational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Member Service Representative
Crunch
Kyle
12.2024 - Current
- I’ve consistently driven strong membership sales results, not just by hitting my own goals but by helping push the entire team to do the same. I take a lot of pride in leading by example and creating a competitive but supportive environment where everyone is motivated to improve.
- I naturally stepped into a leadership role with our Member Service Representatives, helping train new hires, supporting the team throughout the day, and stepping in whenever something needed to get done. Whether it was coaching someone on sales, handling member concerns, or keeping things running smoothly at the front desk, I made sure the team stayed on track and focused.
- I also made it a priority to keep the gym clean, organized, and fully stocked so members always had a great experience. Overall, I’ve been someone the team can rely on—both to drive results and to help keep the day-to-day operations running smoothly.
Member Service Representative
Crunch
Cedar Park and Kyle
06.2024 - 11.2024
- Contributed to 2 grand openings and 1 presale launch, supporting membership growth and brand presence in new markets.
- Generated 231 memberships in a single month during presale, exceeding sales expectations.
- Maintained strong KPIs: Average dues: $27.36, Peak(s): 90.48%, ACH : 92.64%.
- Executed high-volume outreach, making 100+ calls daily to generate 25+ appointments per day.
- Consistently converted walk-in traffic into memberships through effective needs-based selling.
- Delivered excellent member experience by resolving issues, answering inquiries, and building relationships.
- Supported daily gym operations including facility cleanliness, front desk support, and Kids Crunch supervision.
Maintenance Assistant
First Baptist Curch Marble Falls
Marble Falls
08.2023 - 01.2024
- Maintained church facilities through regular cleaning and minor repairs.
- Collaborated with staff to ensure a safe and welcoming environment for visitors.
- Responded promptly to maintenance requests from church staff and congregation members.
- Maintained grounds through lawn care, garbage removal and special services such as tree pruning and removal.
- Conducted routine inspections of equipment and reported maintenance needs.
Education
High school diploma -
Burnet High School
Burnet, TXSkills
- Leadership
- Membership Sales
- Front desk
- Guest services
- Organizational skills
- Customer service
- Training development
- Conflict resolution
- Effective communication
Certification
- Driver's License, 01/01/23, 02/01/31
- Safe Quality Food Certification, 01/01/24, 01/01/26
- Food Handler Certification, Currently Working on
- Personal Training and Nutrition Certification, Currently Working on
Accomplishments
- Sold 233 memberships in October 2024.
- Achieved a total of 777 memberships sold in 2024.
- Ranked #5 in the franchise for EFT points.
Timeline
Lead Member Service Representative
Crunch
12.2024 - Current
Member Service Representative
Crunch
06.2024 - 11.2024
Maintenance Assistant
First Baptist Curch Marble Falls
08.2023 - 01.2024
High school diploma -
Burnet High School