BRIAN IBARRA
Donna,TX
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Lead
Maximus Health Services
06.2022 - 03.2024
- Resolved escalated issues from team members or customers in an efficient manner.
- Analyzed customer data to provide insights on trends, preferences and needs.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Developed strategies for improving customer satisfaction levels.
- Participated in regular meetings with senior management team to discuss progress of projects and initiatives related to customer service operations.
Customer Service Representative
Atento
06.2021 - 04.2022
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Processed payments received from clients promptly according to established procedures.
- Attended weekly team meetings to review performance goals and objectives.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Processed credit card transactions quickly and securely.
- Provided accurate information about products, prices and services.
Sue Chef
Texas de Brazil
11.2020 - 06.2021
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Stored foods correctly using correct storage containers and labelling systems.
- Checked quality of raw materials before use.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Trained new chefs on proper cooking techniques and menu items.
- Delegated tasks and supervised kitchen staff to optimize food preparation, presentation and safety.
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
Apprentice Electrician
Chicho Electric
01.2019 - 11.2019
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Collaborated closely with other trades on construction sites, fostering a positive working environment for efficient project completion.
Cook
Taco Palenque
02.2018 - 02.2019
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Adhered to food safety standards when storing and preparing foods.
Education
Certificate - Electricity
South Texas College
McAllen, TX08-2025
High School Diploma -
Donna High School
Donna, TX05-2017
Skills
- Customer service excellence
- Order Management
- Status Updates
- Inquiry requests
- Cash Handling
- Upselling
- Payment Processing
- Building rapport
- Positive and professional
- Wire installation
- Hand and power tool use
- Conduit bending
- Hand and power tools
- Customer relations
- Relationship building
- Call center experience
- Complaint handling
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Scheduling
- Call management
- Documentation
- Quality control
Affiliations
Love going to the gym and staying in shape. Also love playing basketball .
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Education and Training
Electrical apprentice in School learning the trade hands on at south texas College.
References
References available upon request.
Timeline
Customer Service Lead
Maximus Health Services
06.2022 - 03.2024
Customer Service Representative
Atento
06.2021 - 04.2022
Sue Chef
Texas de Brazil
11.2020 - 06.2021
Apprentice Electrician
Chicho Electric
01.2019 - 11.2019
Cook
Taco Palenque
02.2018 - 02.2019
Certificate - Electricity
South Texas College
High School Diploma -
Donna High School
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