Brian Iglesias
Long Beach,CA
Summary
Motivated customer service specialist with over 10 years retail experience in a fast-paced, team-based environment.
Manager Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Organized and efficient manager highly skilled in office administration, data organization, proofreading, database management and word processing.
Overview
14
14
years of professional experience
Work History
Operations Record Specialist
Farmers and Merchants Bank of Long Beach
10.2021 - Current
- Reviewed legal documents to ensure consistency and accuracy with company records.
- Entered and maintained accurate customer and transaction data into banking systems, ensuring compliance with internal procedures and regulations.Followed all company policies and procedures to deliver quality work.
- Validated and verified data from banking forms and documents to ensure completeness and correctness.
- Performed regular data audits and reconciliations to identify and resolve discrepancies in financial records.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Reduced data entry errors, ensuring thorough verification of entered information against source documents.
- Improved data entry accuracy by implementing strict quality control measures and providing regular feedback to team members.
Barista
Starbucks
10.2020 - Current
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Complied with standards for merchandising, stocking and storing product.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
Sales and Marketing Representative
Crunch Fitness
06.2019 - Current
- Participate in skills development initiatives to promote team competence and success.
- Provide written and oral feedback on market conditions, goal attainment and performance appraisals.
- Support implementation of contests, events and other initiatives to build presence and reputation.
- Follow through with leads to close sales over phone, in office and during external consumer engagements.
- Present information to customers, peers and all levels of management.
Retail Marketing Specialist
Sneaker Lab
10.2017 - 04.2019
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
- Monitored sales data and made adjustments to marketing campaigns, resulting in 200% increase in sales.
- Coordinated with social media, public relations and other teams to execute product introductions.
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
- Wrote engaging and successful marketing, advertising and website copy.
- Forecasted marketing trends based on previous data to adjust campaigns and maximize sales.
Sales Associate
Zumiez
06.2016 - 10.2017
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Contributed to team success by exceeding team sales goals by [number]%.
Assistant Manager/Inventory
Amsterdam
10.2013 - 10.2017
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Conducted weekly walk-throughs with owners to discuss interior visual displays, including store window presentation.
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Maintained cleanliness and presentation of stock room and production floor.
- Directed calls to appropriate individuals and departments.
- Helped drive sales goals and achieve monthly quotas.
- Dedicated to continuously improving sales abilities and product knowledge.
Sales Associate/Inventory
Petco
05.2011 - 04.2012
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- Provided outstanding customer service.
- Accurately read, understood, and carried out written instructions.
- Communicated operational issues and changes to supervisor on regular basis.
- Followed company procedures to maintain work environment in a neat and orderly condition.
- Promoted shop safety by working in a safe manner.
- Maintained positive relationships with all customers.
- Followed standards and procedures to maintain safe work environment.
Education
Associate of Arts - Kinesiology
Long Beach City College
Long Beach, CA06.2021
Master of Arts - Biological Sciences
Long Beach City College
Long Beach, CA06.2021
Skills
- Rapid Skill Acquisition
- Basic Digital Literacy
- Bilingual Communication Skills in Spanish and English
- Relationship Management Skills
- Proficient at Task Prioritization
- Collaborative Team Member
- Proficient in Written and Oral Communication
- Team Leadership Experience
- Effective Analytical Judgment
- Good multitasker
- Detail-Oriented Accuracy
- Detail-Oriented Data Input
- Microsoft Office Proficiency
- Proactive Knowledge Acquisition
- Strategic Decision-Making
Timeline
Operations Record Specialist
Farmers and Merchants Bank of Long Beach
10.2021 - Current
Barista
Starbucks
10.2020 - Current
Sales and Marketing Representative
Crunch Fitness
06.2019 - Current
Retail Marketing Specialist
Sneaker Lab
10.2017 - 04.2019
Sales Associate
Zumiez
06.2016 - 10.2017
Assistant Manager/Inventory
Amsterdam
10.2013 - 10.2017
Sales Associate/Inventory
Petco
05.2011 - 04.2012
Associate of Arts - Kinesiology
Long Beach City College
Master of Arts - Biological Sciences
Long Beach City College
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