Jonathan Leiton Aguilar
Software Renewal Specialist
Perez Zeledon
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team. Moreover, I am an achiever with strong leadership, decision-making skills.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Senior Services Operations Specialist
National Instruments - Emerson
01.2021 - Current
- Provide support to the Sales team who in is charge of negotiating Enterprise Agreements.This includes quotes, orders, creating new records, etc.
- Basic troubleshooting on different tools to satisfy customer needs.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Created documentation for training purposes and document new procedures.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Fostered culture of continuous improvement by encouraging feedback and innovative ideas from all team members.
- Provided reporting for forecast analysis.
- Oversee day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of tasks.
Software Renewal Specialist
National Instruments - Emerson
01.2019 - 01.2021
- Worked with Volume License Agreements renewals.
- Follow ups are mainly done through Salesforce.
- Able to have conversations about the business in relation to software to generate revenue and create more opportunities of expansion
- Capable of supporting projects driven by the sales team.
Single-Seat Renewal Specialist
National Instruments
01.2017 - 01.2019
- In charge of renewing single seats licenses
- Responsible of delivering exceptional customer service, being the voice of the customers, increasing the revenue of the company, and looking for areas of improvement in products and services
- Achieving suitable results in sales through negotiation
Customer Service Representative
National Instruments
12.2015 - 01.2017
- Supporting customers over the phone and routing calls depending on the needs of the customer
- Placing orders and working on quote requests
- Used safe working practices at all times, and adhered to company guidelines
Customer Service Representative
Convergys
12.2015 - 12.2016
- I provided customer service over the phone customers with security inquiries (Scam calls, phishing emails)
- I also assisted coworkers on their tasks when dealing with complex issues or when selling
- I took part in coaching in relation to sales so as to improve the sales of the team
- Served as a friendly, hardworking, and punctual employee
- Worked well independently and on a team to solve problems
Education
Bachelor Degree - English Teaching
Universidad Nacional De Costa Rica
San Isidro Del General 01.2008 - 01.2014
Certificate of Achievement - Microsoft Excel - Level 2
Universidad De Costa Rica
San Jose, Costa Rica 10.2025 -
Skills
Detail-Oriented Mindset
Effective Time Allocation
Adaptable Problem-Solver
Effective Communication
Strategic Problem Solving
Leadership
Collaborative Teamwork
Rapid Skill Acquisition
Effective Communication
Analytical Decision Making
Proficient in Computer Applications
Effective Multitasking
Proficient Time Management
Client Support
Proficient in High-Pressure Environments
Documentation Process
Job Title
Software Services Specialist
Timeline
Certificate of Achievement - Microsoft Excel - Level 2
Universidad De Costa Rica
10.2025 -
Senior Services Operations Specialist
National Instruments - Emerson
01.2021 - Current
Software Renewal Specialist
National Instruments - Emerson
01.2019 - 01.2021
Single-Seat Renewal Specialist
National Instruments
01.2017 - 01.2019
Customer Service Representative
National Instruments
12.2015 - 01.2017
Customer Service Representative
Convergys
12.2015 - 12.2016
Bachelor Degree - English Teaching
Universidad Nacional De Costa Rica
01.2008 - 01.2014
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