Emily Vergara
Summary
Trustworthy employee skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding attention to detail.
Overview
8
8
years of professional experience
Work History
Client Services Specialist 3
Community First Bank
12.2022 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Shift Manager
Roscoe's Coffee
02.2021 - 12.2022
- Provide excellent customer service, maintain cleanliness of workstation and sales floor, take and tender cash and other forms of payment, keep register clean and organized for safety of employees and guests, maintain freshness of all products (sandwiches, pastries and coffee)
- I also have all responsibility for cash handing when on duty; balancing the safe; doing cash deposits; ordering product and inventory counts.
- Oversaw daily coffee shop operations according to company policies.
Sales and leasing consultant
McCurley Integrity Dealerships
05.2016 - 01.2019
- Manage selling opportunities, activates and responsibilities, greet and interview clients
- Complete ownership proposal and close the deal
- Maintain highest ethical standards, utilize only legal and ethical selling techniques
- Manage customer satisfaction
- Set short and long-term goals and adapt for success
- Knowledge of inventory and competitive vehicles
- Maintain accurate reports
- Follow up with customers with phone calls and emails.
- Supported efficient lease administration by preparing documentation accurately and promptly, ensuring timely execution of agreements.
Education
High School Diploma -
Evergreen High School
Vancouver, WA06.2012
Skills
- Client Relationship Building
- Exceptional customer service
- Strong Work Ethic
- Professionalism and Courtesy
- Excellent time management skills
- Cash handling and management
- Stress tolerance
- Fast learner
- Detail-oriented mindset
Timeline
Client Services Specialist 3
Community First Bank
12.2022 - Current
Shift Manager
Roscoe's Coffee
02.2021 - 12.2022
Sales and leasing consultant
McCurley Integrity Dealerships
05.2016 - 01.2019
High School Diploma -
Evergreen High School