TRACEY HUTCHISON
Charleston,IL
Summary
Professional assistant with strong organizational skills and attention to detail. Proven track record in managing schedules, coordinating meetings, and supporting high-level executives. Skilled in handling multiple tasks, adapting to changing priorities, and fostering team collaboration. Known for reliability, effective communication, and achieving results in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Agent Assistant- Operations Specialist
Cumberland Road Logistics
Greenup, IL
04.2023 - Current
- Provide data entry into McLeod system, make delivery appointments by phone/email. create a confirmation, assign carrier to loads and send confirmation by email
- Send Rate Confirmation to Corporate
- Call/text/ drivers to start tracking with Trucker Tools App on all shipments. Calculate whether driver current position would allow for on-time delivery.
- Add wash/lumper and send revised rate confirmation
- Coordinated communication between clients and logistics team to ensure timely delivery of shipments.
Clerical Assistant
Sarah Bush Lincoln Health Center
Mattoon, IL
09.2024 - 06.2025
- Coordinated medical records management, ensuring compliance with HIPAA regulations.
- Facilitated communication between departments to streamline operations and improve patient services.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Produced high-quality documents, presentations, and spreadsheets using Microsoft Office Suite applications.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Admission Record Coordinator
Eastern IL University
Charleston, IL
08.2001 - 04.2023
- Oversee the domestic admissions cycle within the Graduate School
- Assist the Office of International Students and Scholars in graduate and undergraduate admission processes.
- Evaluate applicants’ transcripts, calculate hours earned, and overall grade point average degrees when necessary.
- Academic records maintenance
- Imaging and indexing of academic records
- Provide student services regarding admission
- Assist with walk-in traffic and phone inquiries
- Design and use databases and spreadsheets to assist in admission decisions
- Process change-of-status, readmission, and application update requests from students
- Participate on university committees as required
- Assist with other duties in relation to the business of the Graduate School as assigned
- Developed and implemented process improvements for administrative operations.
- Collaborated with faculty to streamline communication and information sharing.
- Led training sessions for staff on new software applications and tools.
- Entered data, generated reports, and produced tracking documents.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
Billing Assistant/Service Coordinator
RespirCare
Mattoon, IL
05.1998 - 12.2000
- Creating and issuing invoices to customers.
- Processing credit memos.
- Preparing account statements for customers.
- Following up on outstanding payments and answering customer queries.
- Monitoring all payments and preparing monthly billing reports.
- Managing account balances and resolving inconsistencies.
- Assisting the accounting department with the preparation of financial reports.
- Updating accounting records with issued invoices, processed payments, new balances, and customer contact information
- Provide exceptional customer service to all patients, providers, and staff
- Identify eligible patients and prioritize schedule
- Educate and guide providers and their staff on available services and therapies
- Dispense any needed products or services as directed by the provider and their care team
- Ensure that all necessary documentation is obtained and submitted to appropriate departments
- Efficiently navigate Electronic Medical Record (EMR) software, clinic schedules
- Track and maintain inventory
- Travel locally between practice locations and/or to set up devices
Education
High School -
Cumberland High School
05.1986
Skills
- Analyzing, researching and resolving problems
- Coordinating staff and dealing with difficult situations
- Operating technology, desktop computing and applicable software
- Interpreting and applying state and federal laws and regulations
- Project management and independent problem solving
- Developing and delivering training
- Analyzing statistical information
- Summarizing findings and preparing reports
- Analyze problems, identify effective solutions and project consequences of proposed actions and implement solutions to resolve complex student records and registration problems
- Train staff in the use of the student information system
- Learn and apply College policies and procedures
- Apply federal and state laws and regulations
- Provide effective customer service, establish and maintain cooperative working relationships with students, staff and faculty
- Communicate technical information in a clear and understandable manner
- Work independently and prioritize tasks and utilize computer technology for communication, data gathering and reporting activities
- Effective multitasking
- Detail-oriented mindset
- Client relationship building
- Time management expertise
- Exceptional communication
- File organization
- Appointment scheduling
- CRM software experience
- Calendar management
- Database maintenance
- Tech-savvy nature
- Teamwork and collaboration
- Customer service
- Attention to detail
- Multitasking and organization
- Phone and email etiquette
- Flexible schedule
- Multitasking and time management
- Problem-solving
- Organizational skills
Timeline
Clerical Assistant
Sarah Bush Lincoln Health Center
09.2024 - 06.2025
Agent Assistant- Operations Specialist
Cumberland Road Logistics
04.2023 - Current
Admission Record Coordinator
Eastern IL University
08.2001 - 04.2023
Billing Assistant/Service Coordinator
RespirCare
05.1998 - 12.2000
High School -
Cumberland High School