Summary
Overview
Work History
Education
Skills
Non-Combatant Evacuation Operations Coordinator (Additional Duty)
Range Safety Officer (Additional Duty)
HAZMAT Certifier (Additional Duty)
Field Sanitation NCOIC (Additional Duty)
U.S. Army Combat Lifesaver (CLS) Provider (Additional Duty)
Army Defense Travel System (DTS) Liaison (Additional Duty)
Digital Training Management System (DTMS) Additional Duty
Government Purchase Card (GPC) Holder (Additional Duty)
Army Combatives Trainer (Level 2 Tactical Combatives Course) Additional Duty
Army Access Control Point (ACP) Train-the-Trainer (Additional Duty)
Ammo Handler (Additional Duty)
R&U / Facility Manager (Additional Duty)
Enterprise Military Housing (eMH) System Administrator / Barracks Manager (Additional Duty)
Army Publications Management (Additional Duty)
Casualty Notification and Assistance Officer (CNO/CAO) Additional Duty
Military Funeral Honors Detail Member (Additional Duty)
Army Air Load Team Member (Additional Duty)
Army Rail Load Team Member (Additional Duty)
Army Container Control Officer (CCO) Additional Duty
Level 2 Noncommissioned Security Officer
Level 3 Commissioned (Armed) Security Officer
References
Timeline
Generic

Brian Ikeda

Summary

Resourceful and results-driven Coordinator with a proven track record of managing strategic partnerships, sponsorship initiatives, and event execution. Skilled in developing and maintaining strong stakeholder relationships, negotiating partnership agreements, and driving brand engagement to achieve organizational objectives. Recognized for exceptional productivity, organizational excellence, and the ability to manage multiple priorities while ensuring seamless project delivery. Strong communicator with a collaborative approach, leveraging empathy, adaptability, and problem-solving skills to create mutually beneficial partnerships and successful sponsorship outcomes.

Overview

25
25
years of professional experience

Work History

Sponsorship Coordinator

US Army
Fort Hood
10.2025 - Current
  • Coordinated sponsorship agreements for community events and programs.
  • Managed donor relationships and sponsorship communications.
  • Supported the planning and execution of promotional activities and events.
  • Greeted and assisted visitors with inquiries and directions.
  • Coordinated appointments and scheduled meetings for staff members.
  • Handled incoming calls and directed them to appropriate personnel.
  • Organized and maintained office supplies for efficient workflow.
  • Assisted in onboarding new employees by providing essential information.
  • Developed positive relationships with guests to enhance their experience.
  • Answered inbound calls from wide range of members, welcoming callers.
  • Greeted and welcomed guests upon arrival to the facility.
  • Collaborated with team members to streamline daily operations effectively.
  • Organized events such as conferences, meetings, seminars.
  • Managed incoming phone calls from customers and addressed inquiries promptly.
  • Oversaw daily operations at the reception area and ensured quality service delivery.
  • Updated website content related to visitor information on a regular basis.
  • Provided information about the organization, its services and activities.
  • Coordinated with other departments to ensure smooth operations.

  • Developed customer service protocols for welcoming guests.
  • Prepared welcome packets for new guests containing necessary documents and information.
  • Assisted visitors with questions or concerns regarding their visit.
  • Responded to emails received from customers inquiring about our services.
  • Maintained accurate records of visitors in a logbook.
  • Scheduled appointments for visitors as required.
  • Tracked attendance data for various programs offered by the organization.
  • Generated reports on guest satisfaction levels based on feedback surveys conducted regularly.
  • Provided guests with directions, operational hours and transportation options to reach desired locations.
  • Assigned work to team members and evaluated performance against standards.
  • Helped recruit, hire and train department employees.
  • Initiated creative ideas and kept recreation programs entertaining and refreshing.
  • Settled disputes or helped solve other customer concerns.
  • Sought out opportunities to improve service levels and corrected problems.
  • Supervised material acquisition, setup and teardown for periodic and special events.

Operations Manager

US Army
Fort Hood
12.2024 - 10.2025
  • Managed daily operations and logistics for military personnel and equipment.
  • Coordinated training exercises to enhance team readiness and effectiveness.
  • Oversaw supply chain management for essential resources and materials.
  • Implemented safety protocols to ensure operational compliance and security.
  • Facilitated communication between units for efficient resource allocation.
  • Monitored inventory levels to maintain optimal supply readiness.
  • Assisted in developing operational plans for mission execution and support.
  • Evaluated operational processes to identify areas for improvement and efficiency.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling, training and inventory control.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Built strong operational teams to meet process and production demands.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Presented performance and productivity reports to supervisors.
  • Created detailed reports on the performance of individual departments within operations.
  • Collaborated with team leaders on quality audits.
  • Responded to information requests from superiors, providing specific documentation.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.

Headquarters Platoon Sergeant

US Army
Fort Hood
10.2022 - 12.2024
  • Supervised daily operations of platoon activities and personnel management.
  • Coordinated training exercises to enhance soldier skills and readiness.
  • Managed logistics for equipment and supplies to ensure mission success.
  • Conducted performance evaluations to assess soldier capabilities and development.
  • Enforced safety protocols and procedures during training and operations.
  • Facilitated communication between leadership and subordinate soldiers effectively.
  • Developed training plans based on mission objectives and unit needs.
  • Mentored junior soldiers in leadership, discipline, and teamwork principles.
  • Ensured compliance with safety regulations at all times.
  • Assisted in the development of individual soldier goals and objectives.
  • Served as a liaison between higher headquarters and subordinates in order to ensure effective communication flow throughout the unit.
  • Managed financial resources allocated by higher headquarters for platoon operations.
  • Maintained records for all personnel, equipment, and supplies within the platoon.
  • Facilitated pre-deployment briefings for soldiers on mission specific information.
  • Conducted inspections to ensure readiness of soldiers' uniforms and equipment prior to deployments.
  • Developed and implemented plans for maintenance, repair, and supply needs.
  • Generated documents such as awards recommendations, evaluations as required.
  • Provided guidance to junior non-commissioned officers regarding policies, procedures, and standards.
  • Provided technical advice to commanders on matters related to administrative management.
  • Organized transportation for personnel traveling to various locations for official duty assignments.
  • Coordinated daily operations of a Headquarters Platoon, ensuring all tasks were completed effectively.
  • Ensured proper accountability of sensitive items within the unit.
  • Prepared periodic reports on platoon activities, accomplishments, challenges, shortfalls.
  • Monitored subordinate performance and provided feedback on areas of improvement.
  • Supervised the training of new personnel in accordance with established standards and procedures.
  • Conducted weekly staff meetings to review progress and address any concerns or issues.
  • Participated in professional development courses which enhanced knowledge base.
  • Supervised, trained, cross-trained and mentored personnel assigned in various occupational specialties.
  • Evaluated personnel periodically on job performance and occupational-related strengths and weaknesses.
  • Conducted quality control inspections of subordinate organizations to detect and correct deficiencies.
  • Analyzed statistical data to determine trends and coordinate logistical activities.
  • Received and implemented combat orders and directed deployment of personnel in offensive, defensive, and retrograde operations.
  • Surveyed and analyzed terrain to determine optimum equipment placement and use.
  • Controlled platoon in mounted and dismounted operations.
  • Managed receipt, storage and issue of ammunition processes.
  • Trained, coached and mentored military units to improve readiness and training.
  • Stored and safeguarded classified information to maintain utmost confidentiality.
  • Trained and managed new recruits in tactical and combat warfare.
  • Prepared detailed written reports and formulated policy and guidance for use of subordinate organizations.
  • Prepared, planned for and coordinated execution of support missions to aid deployed forces and individuals.
  • Directed logistical training procedures to adhere to military regulations.
  • Requisitioned, received and properly stored unit equipment and supplies.
  • Executed emergency response security to eliminate hazards and potential dangers.
  • Monitored equipment during testing, simulations and live-fire exercises to detect operator errors or system malfunctions.
  • Assisted in gathering intelligence and combat information to support troops on ground.
  • Patrolled perimeters of operating bases to guard against suicide bombers, raids and other attacks.
  • Coordinated planning and execution of operational fires to accomplish unit's mission.
  • Facilitated patrol operations and led security forces team to support battlefield operations.
  • Assessed complex documentation for combat, weapon systems and anti-terrorism programs.
  • Facilitated route clearance for visits from high-ranking officials.
  • Monitored equipment during simulations and live-fire exercises to detect system malfunctions and operator errors.
  • Engaged targets in low-light conditions by properly using night vision equipment.
  • Controlled traffic and monitored gate entrances and exits, quickly responding to emergencies on base.
  • Utilized small-arms, light artillery and drone weaponry to suppress and neutralize enemies.
  • Administered first aid and emergency medical treatment in field conditions.

Squad Leader

US Army
Camp Carroll
09.2021 - 10.2022
  • Led team in executing tactical operations and mission planning.
  • Coordinated training exercises to enhance soldier skills and readiness.
  • Managed equipment maintenance and inventory for operational efficiency.
  • Developed strategies for effective communication among squad members.
  • Trained new recruits on safety protocols and operational procedures.
  • Oversaw logistics for deployment and transportation of personnel and gear.
  • Conducted regular performance evaluations to ensure team effectiveness.
  • Facilitated conflict resolution within the squad to maintain cohesion.
  • Used active listening and effective communication to alleviate issues between personnel members.
  • Coordinated with other squads to ensure mission objectives were met.
  • Oversaw daily command of squad, demonstrating strong moral character, intellect, and respect.
  • Provided guidance to subordinate personnel on tactical operations and training.
  • Conducted risk assessments for all proposed missions or exercises.
  • Supervised maintenance of weapons, equipment, and vehicles.
  • Assessed performance of individual soldiers within the squad.
  • Maintained communication with higher headquarters throughout mission duration.
  • Managed logistics requirements for assigned area of responsibility.
  • Maintained accountability of personnel, equipment, and supplies during deployments.
  • Inspected soldier's equipment before departure from forward operating base.
  • Ensured compliance with safety regulations during all field exercises.
  • Led squad in reconnaissance and surveillance operations.
  • Advised commander on tactical situations encountered during missions.
  • Trained squad members in the use of small arms, crew served weapons, and demolitions.
  • Reviewed after action reports following completion of each mission or exercise.
  • Evaluated unit readiness based on established criteria and standards.
  • Wrote in-depth reports and disseminated to superior officers to contribute information about squad's patrol activities.
  • Regularly inspected weapons to ensure cleanliness and to determine if repairs would be required to maximize functionality.
  • Submitted work orders for malfunctioning vehicles and inspected each one upon service completion.
  • Established security positions for night defensive operations when necessary.
  • Monitored ammunition expenditure rates during combat operations.
  • Led detailed trainings on weapons systems for subordinates, enhancing overall team safety and cohesion.
  • Defended country against threats by capturing, destroying and repelling enemy forces during combat.
  • Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
  • Trained diligently on gym equipment and exercise courses to achieve combat resilience and advance in both rank and skill level.
  • Operated and mounted night vision devices to zero in and engage targets.
  • Instructed personnel on environmental hazard reduction and PPE use, driving standardized procedures, and supporting team health and performance.
  • Conducted ground reconnaissance and reported to leadership for strategic planning.
  • Executed patrol operations in diverse terrains to maintain area security.
  • Employed tactical maneuvers in simulation drills to enhance unit cohesion and response strategies.
  • Led small teams in tactical operations under stressful conditions.
  • Engaged in marksmanship training with various weapons systems to ensure accuracy and proficiency.
  • Administered first aid and battlefield casualty care to injured personnel.
  • Implemented land navigation skills in diverse environments to reach strategic objectives.
  • Educated junior Soldiers in tactics, weapons handling, and field survival skills.
  • Conducted daily physical fitness training to maintain combat readiness.
  • Followed strict operational security protocols to safeguard mission-critical information.
  • Conducted debriefings post-mission to assess performance and identify areas for improvement.
  • Engaged in vehicle maintenance and operation for tactical mobility.
  • Practiced hand-to-hand combat techniques to prepare for close-quarters combat situations.
  • Operated communications equipment to ensure effective field communication.
  • Trained, coached and mentored military units to improve readiness and training.
  • Trained and managed new recruits in tactical and combat warfare.
  • Patrolled perimeters of operating bases to guard against suicide bombers, raids and other attacks.
  • Requisitioned, received and properly stored unit equipment and supplies.
  • Stored and safeguarded classified information to maintain utmost confidentiality.
  • Engaged targets in low-light conditions by properly using night vision equipment.
  • Monitored equipment during simulations and live-fire exercises to detect system malfunctions and operator errors.
  • Executed emergency response security to eliminate hazards and potential dangers.
  • Controlled traffic and monitored gate entrances and exits, quickly responding to emergencies on base.
  • Facilitated patrol operations and led security forces team to support battlefield operations.
  • Directed logistical training procedures to adhere to military regulations.
  • Facilitated route clearance for visits from high-ranking officials.
  • Assessed complex documentation for combat, weapon systems and anti-terrorism programs.
  • Utilized small-arms, light artillery and drone weaponry to suppress and neutralize enemies.

Battalion Logistics Manager

US Army
Fort Bliss
03.2020 - 10.2021
  • Coordinated supply chain operations for military logistics and equipment distribution.
  • Managed inventory levels and ensured accurate tracking of supplies and materials.
  • Oversaw transportation logistics for troop movements and equipment deployment.
  • Developed logistical plans to support various military missions and operations.
  • Trained personnel on proper handling and storage of sensitive equipment.
  • Collaborated with cross-functional teams to enhance operational efficiency.
  • Implemented safety protocols for hazardous materials during transport and storage.
  • Analyzed logistical processes to identify areas for improvement and optimization.
  • Worked collaboratively with customers and staff at various levels.
  • Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
  • Created reports to track shipment progress, delivery times, and costs associated with transport.
  • Developed and managed logistics strategies to improve the efficiency of operations.
  • Coordinated with suppliers to ensure timely deliveries of goods.
  • Created and enforced policies and procedures for entire logistics team.
  • Resolved customer complaints related to shipping issues or delays in transit times.
  • Implemented cost-saving measures such as route optimization for shipments.
  • Oversaw warehouse staff to ensure proper handling and storage of materials and products.
  • Maintained high standards of internal and external customer service.
  • Logged, processed, and followed up on merchandise authorization shipments in databases.
  • Managed budget with company leadership, analyzing previous purchases and forecasting future requirements.
  • Led and managed projects to support logistics efforts and plans.
  • Assigned tasks and projects to team members based on their experience level and skillset.
  • Maintained relationships with key stakeholders like customers, suppliers, distributors.
  • Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
  • Performed needs analysis to determine performance gaps and developed appropriate tactics to resolve issues.
  • Identified and resolved shipping and packaging errors.
  • Identified areas of improvement in existing logistics systems using data analytics tools.
  • Provided guidance on best practices for warehousing operations based on industry standards.
  • Implemented ordering, tracking and billing systems and associated processes to streamline procedures.
  • Investigated claims of damaged cargo or lost shipments in order to determine cause and remedy.
  • Negotiated contracts with carriers for optimal pricing on transportation services.
  • Organized distribution networks including trucking fleets, warehouses, and third-party vendors.
  • Managed day-to-day shipping and receiving, overseeing large number of packages in 24-hour period.
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Updated customers and interdepartmental employees on critical shipments upon request.
  • Coordinated with freight forwarders to expedite international shipments.
  • Consistently met company and department objectives within budget and time constraints.
  • Collaborated effectively in cross-functional team-oriented environment.
  • Conducted training sessions for new employees on safety procedures within the warehouse.
  • Collaborated with other departments to develop strategies that align with company objectives.
  • Drafted policies regarding storage, distribution, and transportation of products.
  • Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
  • Monitored inventory levels and initiated re-stocking processes when necessary.
  • Analyzed data to identify trends in customer demand and adjusted supply chain accordingly.
  • Managed high-performing team to enhance quality and safety of internal freight systems.
  • Ensured compliance with government regulations related to freight forwarding activities.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Managed purchases by making initial assessments, selecting suppliers and meeting support requirements.
  • Ensured compliance with company policies, procedures, safety regulations and applicable laws.
  • Identified opportunities to reduce cost and improve productivity.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Handled departmental scheduling to maintain proper staffing for shifts.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
  • Prepared inventory for shipment by attaching tags and labels.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Implemented and planned warehouse safety and security programs and activities.
  • Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
  • Examined expenditures to develop plans and budgets for increasing profits or improving services.
  • Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
  • Established or monitored specific supply chain-based performance measurement systems.
  • Monitored product import or export processes to verify compliance with regulatory or legal requirements.
  • Planned and implemented energy-saving changes to transportation services by optimizing capabilities.
  • Examined invoices and shipping manifests for conformity to tariff and customs regulations.

Sexual Assault Response Coordinator

US Army
Fort Bliss
03.2018 - 03.2020
  • Coordinated response efforts for sexual assault cases within military community.
  • Developed training programs to educate soldiers on prevention and reporting.
  • Collaborated with law enforcement to ensure effective case management.
  • Provided crisis intervention support to victims during traumatic incidents.
  • Facilitated support groups for survivors, promoting healing and resilience.
  • Implemented policies to enhance reporting and accountability processes.
  • Monitored compliance with federal regulations regarding sexual assault response.
  • Engaged with community organizations to strengthen victim support networks.
  • Supported crisis intervention and advocacy for victims of crimes.
  • Provided guidance and technical assistance on best practices related to responding to reports of sexual violence or abuse.
  • Maintained case records for clients in accordance with agency policies and procedures.
  • Assisted in developing protocols outlining steps needed when responding to a report of a potential incident involving a survivor of sexual violence or abuse.
  • Attended court hearings as an advocate for survivors of sexual assault when requested by the client.
  • Responded promptly to requests from medical facilities regarding providing assistance for victims of sexual violence or abuse.
  • Organized public events focused on raising awareness about resources available to survivors of sexual assault.
  • Cultivated relationships with external organizations that provide support services for victims of sexual violence or abuse.
  • Facilitated individual counseling sessions with survivors of sexual assault.
  • Developed relationships with local service providers to coordinate referrals for survivors of sexual assault.
  • Monitored progress towards meeting goals outlined in grant proposals related to providing services for survivors of sexual assault.
  • Created educational materials on topics related to preventing and responding to incidents of sexual violence or abuse.
  • Developed, coordinated, and implemented prevention education programs for the community.
  • Collaborated with law enforcement agencies to ensure victims receive appropriate support services.
  • Composed detailed incident reports documenting all interactions with clients.
  • Assisted clients in navigating the criminal justice system process related to their cases.
  • Participated in multidisciplinary team meetings concerning the needs of survivors of sexual assault.
  • Conducted outreach activities to raise awareness about sexual assault issues in the community.
  • Coordinated trainings on responding to reports of sexual violence for faculty, staff, and students at local universities.
  • Prepared statistical reports summarizing outcomes achieved by program initiatives designed to serve victims and survivors of sexual violence or abuse.
  • Managed internal investigations on allegations of discrimination or sexual harassment.
  • Provided crisis intervention and advocacy services to survivors of sexual assault.
  • Evaluated effectiveness of program initiatives through data collection methods such as surveys, interviews, focus groups.
  • Developed individual courses of treatment for each patient by evaluating goals, mental health and practical conditions.
  • Collected information necessary for psychological diagnosis by interviewing, observing and surveying patients.
  • Met with patients and provided diagnoses and consultations.
  • Completed detailed documentation of sessions, patient notes and recommendations.
  • Wrote comprehensive goals and patient treatment plans.
  • Evaluated clients' interests, abilities and needs alongside clinical presentations to develop targeted treatment plans.
  • Consulted with other professionals, agencies and universities to discuss therapies, treatments, counseling resources and techniques.
  • Talked with family members during period when patients could not self-advocate.
  • Improved clients' compliance with treatment plans by advising on options and benefits.
  • Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
  • Worked on outside cases by consulting with different doctors, therapists and clinical staff.
  • Trained newly hired psychologists on clinic standards and procedures.
  • Provided educational and outreach programs, prevention talks and other presentations to social service agencies, businesses and general public audiences.
  • Directed, coordinated and evaluated activities of staff and interns engaged in patient assessment and treatment.
  • Provided occupational, educational and other informational services to individuals to aid in making educational or vocational plans.

Sexual Assault Victim Advocate

US Army
Fort Bliss
02.2017 - 03.2018
  • Provided crisis intervention support to sexual assault survivors.
  • Coordinated resources and referrals for legal and medical assistance.
  • Conducted individual advocacy sessions to empower victims.
  • Collaborated with military personnel on victim support strategies.
  • Developed training materials for awareness and prevention programs.
  • Facilitated support groups to foster community among survivors.
  • Maintained confidentiality and trust in sensitive situations.
  • Advocated for policy changes to improve victim services within the military.
  • Attended court proceedings as an advocate for victims of sexual assault.
  • Created a safe environment for survivors to express their feelings without fear or judgement.
  • Collaborated with law enforcement, medical personnel, social workers, therapists and other professionals involved in responding to cases of sexual violence.
  • Facilitated individual counseling sessions with clients impacted by sexual violence.
  • Provided crisis intervention, advocacy and support to victims of sexual assault.
  • Assisted in the coordination of community resources for survivors of sexual assault.
  • Conducted group therapy sessions focused on self-empowerment and healing from trauma.
  • Maintained accurate records regarding client services and progress reports.
  • Organized outreach events such as workshops and trainings on i.
  • Developed educational programs on the topics of sexual assault prevention and awareness.
  • Provided referrals to appropriate social service agencies when necessary.
  • Assisted in developing policies related to responding to incidents of sexual violence within the community.
  • Developed individual courses of treatment for each patient by evaluating goals, mental health and practical conditions.
  • Collected information necessary for psychological diagnosis by interviewing, observing and surveying patients.
  • Met with patients and provided diagnoses and consultations.
  • Completed detailed documentation of sessions, patient notes and recommendations.
  • Wrote comprehensive goals and patient treatment plans.
  • Evaluated clients' interests, abilities and needs alongside clinical presentations to develop targeted treatment plans.
  • Consulted with other professionals, agencies and universities to discuss therapies, treatments, counseling resources and techniques.
  • Talked with family members during period when patients could not self-advocate.
  • Improved clients' compliance with treatment plans by advising on options and benefits.
  • Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
  • Worked on outside cases by consulting with different doctors, therapists and clinical staff.
  • Trained newly hired psychologists on clinic standards and procedures.
  • Provided educational and outreach programs, prevention talks and other presentations to social service agencies, businesses and general public audiences.
  • Directed, coordinated and evaluated activities of staff and interns engaged in patient assessment and treatment.
  • Provided occupational, educational and other informational services to individuals to aid in making educational or vocational plans.

Section Chief

US Army
Suwon Air Base
08.2015 - 02.2017
  • Led training programs to enhance soldier readiness and operational effectiveness.
  • Coordinated logistics for troop movements and equipment deployment in various missions.
  • Developed standard operating procedures to improve unit efficiency and safety protocols.
  • Managed personnel assignments to ensure optimal team performance and resource allocation.
  • Oversaw maintenance schedules for vehicles and equipment, ensuring operational readiness.
  • Facilitated communication between departments to streamline operations and resolve issues.
  • Implemented risk management strategies to enhance mission planning and execution processes.
  • Mentored junior leaders, fostering professional growth and leadership development within the unit.
  • Served as a subject matter expert on all topics related to the section's area of expertise.
  • Instructed personnel on equipment use and safety.
  • Conducted performance reviews with direct reports to assess individual performance levels, identify areas of improvement and provide coaching as needed.
  • Supervised ammunition handling, administration and distribution.
  • Managed and coordinated the development, implementation, and evaluation of programs, policies, and procedures in a Section Chief role.
  • Created detailed reports outlining program successes and challenges which were presented at senior management meetings.
  • Analyzed data from customer surveys to gain insights into user experience trends.
  • Provided strategic direction to staff on priority projects, assigned tasks to team members, monitored progress and ensured deadlines were met.
  • Coordinated training sessions for staff on relevant topics such as customer service best practices or industry standards.
  • Resolved conflicts among team members by facilitating open dialogue between parties involved.
  • Maintained collaborative relationships with other sections within the organization to ensure effective coordination of resources across departments.
  • Partnered with other departments to develop strategies for addressing customer complaints or inquiries in an efficient manner.
  • Led cross-functional teams in designing new protocols for project delivery.
  • Drafted training schedules and filed paperwork.
  • Identified opportunities for process improvement initiatives based on analysis of existing systems and procedures.
  • Attended conferences and seminars related to the section's field of expertise in order to stay up-to-date on current trends.
  • Ensured quality control measures were implemented consistently throughout operations.
  • Directed research initiatives aimed at gathering data that could be used to improve processes or inform decision making.
  • Regularly reviewed operational performance metrics and provided feedback to ensure goals were achieved within established timelines.
  • Implemented new technology solutions designed to streamline workflows or increase efficiency across operations.
  • Monitored compliance with applicable laws and regulations related to the section's activities.
  • Managed multiple complex projects simultaneously while meeting tight deadlines.
  • Managed inventory to keep adequate supplies on hand for current and anticipated demand.
  • Monitored performance and recommended strategies to increase output and overall quality.
  • Established work priorities and managed smooth transition of work between different teams.
  • Liaised effectively between quality control, customer relations and other teams to align work with optimum specifications.
  • Maintained section records and logs with daily activity and incident information.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Formed and sustained strategic relationships with clients.

Garrison Directorate of Public Works Liaison

US Army
Fort Bliss
03.2013 - 08.2015
  • Coordinated communication between military units and external agencies.
  • Facilitated training sessions for personnel on compliance and operational procedures.
  • Developed logistical plans for mission readiness and resource allocation.
  • Managed documentation for personnel movements and deployments in the field.
  • Collaborated with diverse teams to enhance operational efficiency and effectiveness.
  • Advised leadership on best practices in inter-agency collaboration and support.
  • Organized community outreach programs to strengthen relationships with local organizations.
  • Conducted briefings to ensure clear understanding of objectives and missions among teams.
  • Coordinated communications between teams to ensure accurate information was shared in a timely manner.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Collaborated with senior management to identify areas of improvement within existing systems or strategies.
  • Conducted research into customer needs and preferences in order to develop solutions that meet their requirements.
  • Created reports to monitor progress on projects and initiatives.
  • Ensured compliance with relevant legislation when carrying out liaison activities.
  • Maintained up-to-date records of all interactions with customers or clients.
  • Prepared detailed documents outlining project plans, timelines and budgets.
  • Compiled data from multiple sources for use in presentations or reports.
  • Developed and maintained effective relationships with internal and external stakeholders.
  • Acted as a point of contact for customers, suppliers, partners and other third parties to support the delivery of services.
  • Provided advice on best practices, policies and procedures relating to liaising duties.
  • Identified opportunities for improvement in processes and procedures related to liaison activities.
  • Managed resources effectively by delegating tasks among team members according to their strengths.
  • Supported the implementation of new technologies designed to improve customer experience.
  • Organized and facilitated meetings, workshops, conferences and other events to ensure successful outcomes.
  • Responded promptly to queries from customers or other stakeholders regarding services provided.
  • Maintained positive working relationship with fellow staff and management.
  • Identified needs of customers promptly and efficiently.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Assessed company operations for compliance with safety standards.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Implemented strategies to take advantage of new opportunities.
  • Evaluated needs of departments and delegated tasks to optimize overall production.
  • Analyzed key performance indicators to identify effective strategies.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Audited company's legal documents to verify compliant policies and procedures.
  • Organized client meetings to provide project updates.
  • Worked closely with human resources to support employee management and organizational planning.
  • Analyzed company's expenditures and developed financial models.
  • Monitored operations and reviewed records and metrics to understand company performance.

System Maintenance Manager

US Army
ISA Air Base
10.2011 - 03.2013
  • Supervised maintenance personnel to ensure operational readiness of equipment.
  • Coordinated preventive maintenance schedules for vehicles and facilities.
  • Managed inventory of maintenance supplies and tools for efficient operations.
  • Trained staff on safety protocols and equipment handling procedures.
  • Conducted inspections to identify equipment malfunctions and needed repairs.
  • Implemented standard operating procedures for maintenance activities.
  • Collaborated with other departments to address facility-related issues promptly.
  • Developed reports on maintenance activities for leadership review.
  • Maintained records of repairs, service requests, costs.
  • Inspected buildings, grounds and equipment regularly for safety hazards or breakdowns.
  • Maintained equipment performance by cleaning and lubricating components.
  • Scheduled routine inspections of all areas within facility premises.
  • Coordinated with vendors to purchase replacement parts as needed.
  • Monitored the performance of all equipment to ensure proper functioning.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Performed troubleshooting on malfunctioning systems when necessary.
  • Supervised preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Managed the maintenance staff and their daily activities.
  • Supervised installation, repair and upkeep of machinery and mechanical equipment.
  • Ensured compliance with safety regulations and standards.
  • Assigned duties to workers according to their skillsets.
  • Managed team of employees, daily progress reports and overall project planning.
  • Organized work orders, assigned tasks to staff members and tracked progress of repairs and maintenance projects.
  • Reviewed completed work orders to ensure quality control measures are followed.
  • Established a system to track inventory of spare parts, tools and supplies.
  • Provided technical support in case of system malfunctions or breakdowns.
  • Reviewed blueprints and manuals to repair and restore optimal functionality.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Prepared reports detailing the status of all jobs being handled by the department.
  • Conducted regular training sessions for maintenance personnel on safety protocols and best practices.
  • Analyzed customer feedback about services provided by the department.
  • Resolved conflicts among employees in the maintenance department.
  • Drafted budgets for maintenance operations and monitored expenditures.
  • Planned incentive programs to maximize employee performance.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assigned work and monitored performance of project personnel.
  • Proposed or approved modifications to project plans.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Analyzed business performance data and forecasted business results for upper management.
  • Implemented quality control measures to uphold company standards.

Patriot Missile Section Team Leader

US Army
Fort Bragg
09.2010 - 10.2011
  • Led diverse teams in high-pressure environments during complex missions.
  • Coordinated logistics and resources to support operational readiness and efficiency.
  • Trained soldiers on tactics, safety protocols, and equipment usage.
  • Developed strategic plans for mission execution and team deployment.
  • Managed conflict resolution among team members to maintain cohesion.
  • Conducted performance evaluations to enhance team effectiveness and accountability.
  • Implemented training programs to improve skills and operational capabilities.
  • Communicated effectively with various stakeholders to ensure mission success.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Conducted regular performance reviews to assess individual team member progress.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Maintained daily inventory to facilitate successful material distribution.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Assessed market trends and competitor strategies to inform team direction and focus.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Implemented strategic plans to enhance team performance and productivity.
  • Championed the adoption of new technologies to improve team productivity and service delivery.
  • Monitored team workload to prevent burnout and ensure equitable task distribution.
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Ensured compliance with legal and regulatory requirements in all team activities.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Produced thorough, accurate and timely reports of project activities.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed business performance data and forecasted business results for upper management.
  • Proposed or approved modifications to project plans.
  • Created and managed budgets for travel, training, and team-building activities.
  • Implemented quality control measures to uphold company standards.

Launching Station Crew Member

US Army
Fort Bragg
07.2009 - 09.2010
  • Operated and maintained military equipment during training exercises.
  • Assisted in logistics and supply management for troop deployments.
  • Collaborated with team members to execute mission objectives efficiently.
  • Conducted routine inspections of equipment for operational readiness.
  • Provided support in emergency response and crisis management situations.
  • Trained junior crew members on standard operating procedures and safety protocols.
  • Coordinated transportation logistics for personnel and supplies effectively.
  • Ensured compliance with military regulations and safety standards consistently.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Cleaned area by sweeping floors, wiping tables and emptying trash receptacles.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Organized and restocked supplies to support operations and team productivity.
  • Resolved customer complaints in a professional manner.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Drove team success by quickly completing assigned tasks.
  • Upheld high standards of productivity and quality in operations.
  • Presented orders to guests within anticipated service times.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Maintained an organized work area to ensure efficient operations.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.

Internment Resettlement Specialist

US Army
Camp Bucca
04.2008 - 07.2009
  • Managed internment operations for detainees in compliance with military regulations.
  • Coordinated logistics for resettlement programs and detainee transfers.
  • Developed training materials for staff on internment and resettlement procedures.
  • Facilitated communication between military personnel and detainees to ensure clarity.
  • Assisted in maintaining accurate records of detainee status and movements.
  • Implemented security measures to ensure safe environments within internment facilities.
  • Searched prisoner cells and belongings for contraband and weapons.
  • Assessed the needs of individual refugees based on their personal circumstances.
  • Organized cultural orientation sessions for newly arrived refugees, introducing them to local customs and laws.
  • Coordinated with other agencies to ensure that refugees have access to necessary health care, education, employment opportunities, and other services.
  • Advised government officials on issues pertaining to refugee admissions criteria.
  • Ensured compliance with applicable laws and regulations governing international migration and refugee protection policies.
  • Evaluated applications for refugee status according to relevant policies and procedures.
  • Communicated with representatives from foreign governments regarding immigration regulations and visa requirements.
  • Collaborated with community organizations to provide assistance programs tailored to the unique needs of refugee populations.
  • Compiled reports on the number of refugees resettled in various countries during a given period.
  • Facilitated communication between family members separated by war or displacement.
  • Monitored case progress, ensuring that all activities are completed within established deadlines.
  • Provided crisis intervention services as needed in response to unexpected events or emergencies affecting refugee populations.
  • Led briefings on policies related to detainee treatment and rights within the facility.
  • Maintained comprehensive records of all clients served, including documentation of services provided, outcomes achieved, and related data.
  • Performed inspections to keep equipment in working order.
  • Used technical expertise and sound military judgment to learn and perform complex procedures.
  • Responded immediately to routine and critical accidents, incidents and other emergencies.
  • Conducted training to improve troops' abilities.
  • Provided precision to carry out increasingly complex missions.
  • Planned and conducted tactical and assault support missions.
  • Operated, monitored and performed limited maintenance on mission-critical systems.
  • Operated surveillance, electronic warfare and other weapon systems.
  • Reviewed mission tasking, intelligence and weather information.
  • Assisted in development of weapons and tactics.
  • Targeted, fired and maintained weapons used to destroy enemy positions.
  • Secured and protected air, land and sea positions from enemy attack.
  • Used artillery and missiles to protect infantry and tank units.
  • Abstracted key environmental information to employ wide range of high-tech systems and weaponry.
  • Directed artillery crew members to position, maintain and fire guns.
  • Loaded, equipped and manned aircraft for mission.
  • Leveraged guns, cannons and howitzers in ground combat operations.
  • Utilized missiles and rockets to defend aircraft.
  • Analyzed procedures to improve efficiency in resettlement operations and processes.

Heavy Vehicle Driver

US Army
Fort Bragg
02.2007 - 04.2008
  • Operated heavy military vehicles in diverse terrains and conditions.
  • Ensured compliance with safety regulations and maintenance protocols.
  • Conducted pre-trip inspections to verify vehicle readiness and safety.
  • Coordinated transport logistics for personnel and equipment on missions.
  • Trained junior drivers on operational procedures and vehicle handling.
  • Assisted in route planning to optimize efficiency and safety during operations.
  • Collaborated with team members to maintain communication during missions.
  • Documented vehicle usage, maintenance, and inspection records as required.
  • Developed good relationships with customers by providing courteous service.
  • Delivered goods on time to designated locations within set deadlines.
  • Adhered strictly to company policies related to driving hours, rest periods, and drug and alcohol testing requirements.
  • Ensured that all paperwork was completed accurately before delivering loads at their destinations.
  • Participated in regular safety meetings and training sessions as required by the company.
  • Provided customer support by answering questions about products or services being delivered.
  • Conducted pre-trip inspection of heavy vehicles and trailers to ensure safe operation.
  • Resolved customer complaints quickly and efficiently while maintaining a professional attitude.
  • Worked closely with other drivers for efficient route planning and coordination of deliveries.
  • Responded promptly to emergency situations involving road accidents or breakdowns.
  • Performed minor maintenance tasks such as checking oil, fuel levels, brakes and tire pressure.
  • Managed hazardous materials safely in accordance with DOT regulations.
  • Loaded and unloaded cargo while adhering to safety regulations.
  • Reported any mechanical problems encountered during trips to the appropriate personnel.
  • Inspected load securement methods for compliance with safety regulations.
  • Assisted in loading and unloading cargo when necessary using proper lifting techniques.
  • Monitored weather conditions along assigned routes and adjusted travel plans accordingly.
  • Maintained accurate records of deliveries, pickups, and mileage logs.
  • Communicated with dispatch personnel regarding delivery schedules or changes in routes.
  • Drove tractor-trailer combinations to transport and deliver products, livestock, or other materials.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Obtained signatures needed to complete and process paperwork.
  • Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Followed regular schedule of pickups for individual customers and groups.
  • Recorded expenses and maintained receipts.
  • Processed shipment documents neatly and efficiently for each load.
  • Used pallet jack and forklift to load and unload products at distribution centers and route locations.
  • Fulfilled back haul orders and spotted trailers in loading yard.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Prepared detailed reports outlining trip, vehicle and passenger details.
  • Performed regular inspections and completed vehicle repairs.
  • Maintained ongoing communications with operations center personnel to keep teammates informed.
  • Reacted decisively and quickly to protect spoilage.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
  • Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
  • Managed on-time, under-budget tow truck service execution across region while partnering with local authorities and USPS.

Administrative Assistant

Hawaii Forest Industry Assn
Hilo
06.2001 - 09.2004
  • Raised funds by organizing multiple events and diligently managed details to meet deadlines.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.
  • Executed on-time, under-budget projects by solving complex issues for senior leadership.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Drove customer feedback to deliver information to management for corrective action.
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Compiled data from various sources into organized reports for review by management team.
  • Greeted visitors and provided general information about the company.
  • Conducted research on various topics as requested by management.
  • Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Developed and maintained filing systems for confidential documents and records.
  • Facilitated communication between different departments within the organization.
  • Created travel arrangements and distributed travel details to appropriate personnel.
  • Proofread content for typo-free emails and documentation.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Directed customer inquiries to appropriate department personnel.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Processed invoices for payment using accounting software applications.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed database systems containing customer contact information.
  • Answered questions from customers regarding products and services offered by the company.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Managed office supplies inventory, ensuring timely replenishment of essential items.
  • Collaborated with team members to improve administrative processes and workflows.
  • Responded to inquiries from members regarding resources and support services.
  • Assisted in creating reports on industry trends and membership activities.
  • Coordinated logistics for events, including venue selection and materials preparation.
  • Maintained filing systems and ensured accurate documentation of records.
  • Organized meetings and prepared agendas for staff and board discussions.
  • Supported daily operations by managing correspondence and scheduling appointments.

Education

Hilo High School
Hilo, HI

Warrior Leaders Course

Camp Jackson, R.O.K., Noncommissioned Officer Education Syst

Advanced Leaders Course

Fort Sill, OK, Noncommissioned Officer Education System

Skills

  • Sponsorship management
  • Event coordination
  • Customer service
  • Team collaboration
  • Communication skills
  • Time management
  • Problem solving
  • Conflict resolution
  • Adaptability in fast-paced environments
  • Data analysis and reporting
  • Strategic planning
  • Training and development
  • Brand awareness
  • Target identification
  • Adaptability
  • Negotiation tactics
  • Networking skills
  • Team leadership
  • Written communication
  • Staff training and motivation
  • Restock shelves
  • Effective communication
  • Inventory management
  • Stock management
  • Client acquisition
  • Territory management
  • Goal setting
  • Self motivation
  • Opening and closing procedures
  • Problem-solving
  • Cold calling
  • Active listening
  • Lead generation
  • Adaptability and flexibility
  • Professional demeanor
  • Target Mapping
  • Analytical thinking
  • Analytical skills
  • Reliability
  • Customer retention
  • Relationship building
  • Multitasking capacity
  • Problem-solving aptitude

Non-Combatant Evacuation Operations Coordinator (Additional Duty)

  • Managed and coordinated noncombatant evacuation operations (NEO) for over 100 military service members' families throughout the Republic of Korea during wartime and contingency scenarios. Oversaw accountability, movement tracking, transportation coordination, and emergency communications to ensure the safe and efficient relocation of authorized dependents. Collaborated with military commands, host-nation agencies, and support organizations to develop and execute evacuation plans, readiness programs, and crisis response procedures. Conducted training, exercises, and preparedness briefings while providing logistical support to maintain operational readiness and ensure successful evacuation operations in high-pressure environments.

Range Safety Officer (Additional Duty)

Safety and operations professional responsible for overseeing high-risk training environments and ensuring compliance with safety regulations, standard operating procedures, and risk management protocols. Led personnel during live-fire and field training exercises, conducting safety briefings, enforcing operational standards, and coordinating emergency response procedures. Performed hazard assessments, monitored training areas for compliance, and exercised authority to halt operations when unsafe conditions were identified. Collaborated with leadership to maintain safe training environments, supervise safety personnel, and ensure the protection of personnel, equipment, and facilities through proactive risk mitigation and regulatory compliance.

HAZMAT Certifier (Additional Duty)

Detail-oriented logistics professional responsible for inspecting, packaging, documenting, and certifying hazardous materials for military transportation in compliance with Department of Defense and Army regulations. Ensures shipments of ammunition, explosives, chemicals, and other hazardous cargo meet all safety, packaging, labeling, and documentation requirements under TM 38-250 and AR 700-143. Maintains current certification through required training and serves as a subject matter expert on hazardous materials transportation, regulatory compliance, and shipment readiness. Authorized by command appointment to certify hazardous material shipments for military transport operations.

Field Sanitation NCOIC (Additional Duty)

  • Environmental health and safety professional responsible for leading sanitation, public health, and disease prevention programs in austere and field environments. Managed water quality testing, waste disposal operations, pest control measures, and health education initiatives to ensure compliance with sanitation standards and maintain personnel readiness. Conducted inspections, identified health and environmental risks, implemented corrective actions, and trained personnel on hygiene practices, injury prevention, and workplace health and safety procedures. Recognized for promoting safe, healthy operating conditions through proactive risk management, regulatory compliance, and team leadership.

U.S. Army Combat Lifesaver (CLS) Provider (Additional Duty)

The U.S. Army Combat Lifesaver (CLS) Provider is a trained non-medical Soldier who delivers enhanced first-aid care on the battlefield, bridging the gap between basic buddy aid and advanced combat medic support. This role focuses on reducing preventable combat fatalities by stabilizing injured personnel until higher-level medical care is available.CLS Providers complete a structured 40-hour (5-day) Tactical Combat Casualty Care (TCCC)-based training course and apply advanced trauma care techniques in tactical environments. Key responsibilities include controlling severe bleeding, maintaining airway patency, managing respiratory injuries such as tension pneumothorax, and preventing shock and hypothermia using the MARCH trauma care sequence.In addition to direct casualty care, CLS Providers support medics by documenting injuries on TCCC cards, initiating 9-Line Medical Evacuation (MEDEVAC) requests, and preparing wounded personnel for evacuation and transport. This position plays a critical role in improving survivability and ensuring effective battlefield medical response.

Army Defense Travel System (DTS) Liaison (Additional Duty)

  • An Army Defense Travel System (DTS) Liaison supports Soldiers and Department of Defense (DoD) civilians in managing official Temporary Duty (TDY) travel. This role involves assisting users with creating, reviewing, and correcting travel authorizations, troubleshooting system and routing issues, and ensuring compliance with travel regulations. The liaison also helps resolve Government Travel Charge Card (GTCC) discrepancies and coordinates with the Travel Management Company (TMC) to facilitate travel arrangements. The position serves as a key point of contact for resolving DTS-related problems and ensuring smooth, accurate, and timely processing of official travel.

Digital Training Management System (DTMS) Additional Duty

  • Responsible for managing and supporting Army training and readiness data within the Army Training Information System (ATIS), the modernized replacement for the Digital Training Management System (DTMS). This role involves maintaining accurate training records, coordinating and updating training schedules, and supporting leaders, Soldiers, and training managers in using the ATIS ecosystem to ensure readiness, compliance, and effective training management across the organization.

Government Purchase Card (GPC) Holder (Additional Duty)

  • Serves as a designated military service member or Department of Defense civilian authorized to procure mission-essential supplies and services using the Government Purchase Card (GPC) within established spending limits, typically up to the micro-purchase threshold. Responsible for purchasing commercially available, fixed-price goods and services in support of operational requirements while ensuring compliance with applicable DoD regulations and AFARS Appendix E. Maintains accurate transaction records, receipts, and supporting documentation to support audits and monthly account reconciliations. Works closely with the Approving Official (AO) to ensure timely review, validation, and certification of all purchases. Accountable for safeguarding government funds and preventing unauthorized or prohibited purchases.

Army Combatives Trainer (Level 2 Tactical Combatives Course) Additional Duty

Certified Army Combatives Trainer responsible for instructing and developing Soldiers in close-quarters combat techniques and combatives fundamentals. Completed the 80-hour Tactical Combatives Course (TCC), building on foundational combatives skills to include advanced grappling, takedowns, throws, and tactical combat applications. Qualified to teach and mentor personnel in Level 1 Basic Combatives, utilizing Army-approved instructional methods, training drills, and safety procedures. Conducts realistic training scenarios to enhance individual and unit readiness, confidence, and survivability in close-combat environments. Supports unit training objectives by planning, coordinating, and executing combatives programs while ensuring compliance with Army standards and training requirements.

Army Access Control Point (ACP) Train-the-Trainer (Additional Duty)

Serves as a certified instructor and subject matter expert responsible for training military and civilian personnel in Army Access Control Point (ACP) operations and installation security procedures. Develops, coordinates, and delivers instruction on physical security requirements, gate guard operations, vehicle inspections, installation access control standards, and gate runner response procedures in accordance with Army regulations and Unified Facilities Criteria (UFC) 4-022-01. Ensures personnel are properly qualified and certified to perform ACP duties while maintaining compliance with force protection, anti-terrorism, and installation security policies.Coordinates with installation Provost Marshal and Physical Security Offices to implement local standard operating procedures (SOPs), supports certification and recertification programs, and provides mentorship and performance evaluations for ACP personnel. Maintains current knowledge of Army physical security doctrine, access control technologies, barrier systems, and security engineering standards. Assists commanders and security managers in developing training plans, conducting exercises, and enhancing installation protection measures to safeguard personnel, facilities, and resources.

Ammo Handler (Additional Duty)

  • Served as an Ammunition Specialist responsible for the receipt, storage, accountability, maintenance, transportation, and distribution of conventional ammunition, missiles, and explosive materials in support of military training and operational requirements. Managed ammunition supply operations by maintaining accurate inventory records, conducting inspections, ensuring compliance with safety regulations, and overseeing the secure handling of hazardous materials. Operated tactical and material-handling equipment, including forklifts and military transport vehicles, to move and distribute ammunition while adhering to established transportation and hazard-class standards.Coordinated ammunition support for live-fire exercises and field training operations by establishing and managing ammunition supply points, issuing munitions, and maintaining strict accountability of all ammunition assets. Conducted inspections of munitions for serviceability, assisted with demilitarization and disposal procedures for unserviceable ammunition, and ensured compliance with Army safety, environmental, and security requirements. Demonstrated strong attention to detail, organizational skills, leadership, and adherence to safety protocols while supporting mission readiness and logistical operations.

R&U / Facility Manager (Additional Duty)

  • Serves as the unit-appointed Repair & Utilities (R&U) and Facility Manager, responsible for supporting facility maintenance and sustainment programs in coordination with the Directorate of Public Works (DPW). Manages the unit Self-Help Program by identifying, coordinating, and completing minor facility repairs and maintenance tasks, including replacing light bulbs, basic fixture maintenance, and other authorized repairs. Acts as the primary liaison with DPW for facility-related issues, work orders, and maintenance support. Maintains accountability for facility maintenance supplies and equipment, coordinates the requisition and pickup of materials from the DPW Supply Warehouse, and ensures compliance with Army facility management policies and safety standards. Conducts routine facility inspections, tracks maintenance requirements, and advises leadership on facility readiness and sustainment needs.

Enterprise Military Housing (eMH) System Administrator / Barracks Manager (Additional Duty)

  • Responsible for managing and maintaining the Army Enterprise Military Housing (eMH) system to support unaccompanied housing operations. Oversees barracks room assignments and terminations, tracks occupancy and utilization, maintains furnishings inventories and hand receipts, and monitors maintenance discrepancies and work orders. Generates housing reports for command and garrison leadership, ensuring accurate accountability of personnel, facilities, and government property. Coordinates with Garrison Housing and Directorate of Public Works (DPW) personnel to maintain compliance with housing policies and procedures. Requires authorized system access and completion of formal eMH training through approved unit leadership channels.

Army Publications Management (Additional Duty)

  • Responsible for managing a unit's digital and physical publications program to ensure operational readiness, regulatory compliance, and access to current Army doctrine, forms, and administrative guidance. Maintains the unit's official publications account through the Army Publishing Directorate (APD), including establishing and updating accounts using DA Form 12-R. Serves as the unit Publications Control Officer (PCO), overseeing the ordering, distribution, inventory, and accountability of required publications and training materials. Utilizes systems such as APD, FEDMALL, and the Central Army Registry (C.A.R.) to obtain and maintain current publications and resources. Ensures compliance with Army publishing policies and procedures in accordance with AR 25-30 and DA PAM 25-40, while supporting inspections, training requirements, and mission readiness.

Casualty Notification and Assistance Officer (CNO/CAO) Additional Duty

Selected and certified to perform casualty operations in support of Soldiers and their families during times of death, serious injury, illness, or missing status. As a Casualty Notification Officer (CNO), responsible for conducting official, in-person notifications to Primary Next of Kin with professionalism, dignity, and compassion. As a Casualty Assistance Officer (CAO), served as the primary liaison between surviving family members and the Army, providing guidance on survivor benefits, death gratuity payments, Department of Veterans Affairs claims, funeral and memorial arrangements, and the disposition of remains and personal effects. Ensured accurate completion of required documentation, coordinated with military and civilian agencies, and provided continuous support to families throughout the casualty assistance process. Completed specialized certification training through the Casualty and Mortuary Affairs Operations Center (CMAOC) and maintained compliance with Army casualty assistance policies and procedures.

Military Funeral Honors Detail Member (Additional Duty)

Provided dignified military funeral honors for eligible Veterans, retirees, and active-duty service members in recognition of their service to the nation. Participated in ceremonial duties including the folding and presentation of the American flag to next of kin, rendering military honors, and assisting with the playing of “Taps.” Maintained strict military standards of appearance, discipline, and protocol while supporting funeral services with professionalism, precision, and respect. Coordinated with funeral directors, military representatives, and family members to ensure ceremonies were conducted in accordance with Department of Defense policies and military traditions. Demonstrated exceptional attention to detail, ceremonial expertise, and commitment to honoring the service and sacrifice of military personnel.

Army Air Load Team Member (Additional Duty)

Supported military deployment and transportation operations by preparing, inspecting, loading, and securing vehicles, equipment, and cargo for air transport on military aircraft. Coordinated with Air Force Loadmasters and inspection personnel to ensure compliance with airworthiness, safety, and deployment requirements. Conducted vehicle and cargo preparation activities, including weight verification, center-of-gravity calculations, fuel level inspections, and equipment staging. Assisted with Joint Inspections (JI) and ensured all cargo met transportation standards prior to movement. Guided vehicles and equipment onto aircraft and applied approved chains, straps, and restraint systems to secure loads for safe air transport. Maintained strict adherence to safety procedures while supporting rapid deployment and mission readiness operations.

Army Rail Load Team Member (Additional Duty)

Supported large-scale deployment and transportation operations by inspecting, loading, and securing military vehicles and equipment onto commercial and military railcars. Conducted vehicle inspections to verify operational readiness, proper markings, and compliance with weight and clearance requirements. Executed rail loading operations by ground-guiding tactical vehicles onto railcars and ensuring safe movement within railhead environments. Applied tie-down procedures using chains, binders, blocking materials, and restraint systems to secure equipment for transport and prevent shifting during transit. Coordinated with rail operations personnel and unit movement teams to ensure compliance with safety standards, transportation regulations, and deployment timelines. Demonstrated expertise in cargo handling, equipment accountability, risk management, and mission readiness support.

Army Container Control Officer (CCO) Additional Duty

  • An Army Container Control Officer (CCO) is an officially designated individual at a command, installation, or activity responsible for the tracking, maintenance, and reporting of all DOD-owned and controlled ISO containers (CONEXes). They ensure compliance with deployment readiness, supply chain tracking, and international safety regulations.Key ResponsibilitiesAsset Tracking: Managing and updating container records in the Army Container Asset Management System (ACAMS).Inspection & Safety: Ensuring containers are up to Convention for Safe Containers (CSC) standards and have valid safety approval data plates before movement.Penalty Prevention: Monitoring container locations to avoid massive financial demurrage/detention penalties caused by unauthorized or delayed use of commercial containers.Reporting: Submitting regular inventory reports to the Installation Container Manager or the Surface Deployment and Distribution Command (SDDC). Make i to a job description summaryArmy Container Control Officer (CCO)Managed the accountability, tracking, maintenance, and reporting of Department of Defense (DoD) ISO containers (CONEXes) to support deployment readiness and supply chain operations. Maintained accurate asset records in the Army Container Asset Management System (ACAMS), conducted inspections to ensure compliance with Convention for Safe Containers (CSC) standards, and verified valid safety certifications prior to movement. Monitored container utilization and locations to prevent costly demurrage and detention penalties, while ensuring compliance with Army regulations and transportation requirements. Prepared and submitted inventory, status, and accountability reports to installation leadership and higher headquarters, supporting efficient logistics operations and mission readiness.

Level 2 Noncommissioned Security Officer

  • Provide security services to protect people, property, and assets by monitoring premises, controlling access, conducting patrols, and documenting incidents. Maintain a safe and secure environment through observation, reporting, and enforcement of site policies. Must meet Texas Department of Public Safety (DPS) requirements, including completion of a state-approved Level II Security Officer Training Course, successful FBI fingerprint-based background check, and registration as a Non-Commissioned (Unarmed) Security Officer. Candidates must be at least 18 years old, legally authorized to work in the United States, and possess strong communication, customer service, and problem-solving skills.

Level 3 Commissioned (Armed) Security Officer

  • Provide armed security services to safeguard people, property, and assets through patrols, access control, incident response, and enforcement of security procedures. Maintain a visible security presence, respond to emergencies, prepare detailed reports, and ensure compliance with applicable laws and regulations. Requires successful completion of Texas DPS-approved Level 3 (Commissioned Security Officer) training, firearms qualification, MMPI psychological evaluation, criminal background screening, and sponsorship by a licensed Texas security company. Strong judgment, professionalism, communication skills, and the ability to perform effectively in high-pressure situations are essential.

References

References available upon request.

Timeline

Sponsorship Coordinator

US Army
10.2025 - Current

Operations Manager

US Army
12.2024 - 10.2025

Headquarters Platoon Sergeant

US Army
10.2022 - 12.2024

Squad Leader

US Army
09.2021 - 10.2022

Battalion Logistics Manager

US Army
03.2020 - 10.2021

Sexual Assault Response Coordinator

US Army
03.2018 - 03.2020

Sexual Assault Victim Advocate

US Army
02.2017 - 03.2018

Section Chief

US Army
08.2015 - 02.2017

Garrison Directorate of Public Works Liaison

US Army
03.2013 - 08.2015

System Maintenance Manager

US Army
10.2011 - 03.2013

Patriot Missile Section Team Leader

US Army
09.2010 - 10.2011

Launching Station Crew Member

US Army
07.2009 - 09.2010

Internment Resettlement Specialist

US Army
04.2008 - 07.2009

Heavy Vehicle Driver

US Army
02.2007 - 04.2008

Administrative Assistant

Hawaii Forest Industry Assn
06.2001 - 09.2004

Hilo High School

Warrior Leaders Course

Camp Jackson, R.O.K., Noncommissioned Officer Education Syst

Advanced Leaders Course

Fort Sill, OK, Noncommissioned Officer Education System
Brian Ikeda