Brian Jayne
Hoisington,KS
Summary
Detail-oriented professional with extensive experience in parts sales and inventory management. Skilled in problem-solving and staff training, contributing to improved customer satisfaction and operational efficiency. Committed to driving sales growth through effective communication and relationship building.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Parts Sales Specialist
Titan Machinery
Great Bend, Kansas
03.2024 - Current
- Assisted customers in identifying parts for agricultural and construction equipment.
- Managed inventory levels and organized parts storage for efficient access.
- Processed customer orders and handled transactions using point-of-sale systems.
- Provided product knowledge to customers regarding features and benefits of parts.
- Collaborated with the service department to ensure timely parts availability.
- Trained new team members on parts sales procedures and customer service standards.
- Developed strong relationships with customers to enhance repeat business opportunities.
- Maintained a clean and organized sales area to promote a professional environment.
- Identified customer needs and provided appropriate solutions.
- Monitored competitor activities in order to stay ahead of the competition.
- Maintained relationships with existing customers to ensure repeat business.
- Developed strong working relationships with vendors to secure discounted prices for parts purchases.
- Organized special events such as open houses or webinars focused on educating customers about our products.
- Conducted research to identify new markets for parts sales.
- Prepared quotes and invoices for parts orders.
- Documented all customer interactions accurately within the CRM system.
- Attended trade shows and conferences to promote company products.
- Analyzed customer feedback to identify areas of improvement in the parts sales process.
Parts Counter Sales Person
GTG Peterbilt
Great Bend, Kansas
03.2022 - 02.2024
- Assisted customers in identifying and sourcing required parts efficiently.
- Maintained accurate inventory records using specialized software systems.
- Processed customer orders and handled transactions at the sales counter.
- Provided technical support and product knowledge to enhance customer experience.
- Coordinated with suppliers to ensure timely delivery of parts and supplies.
- Trained new staff on parts counter procedures and customer service standards.
- Resolved customer inquiries and complaints professionally to maintain satisfaction.
- Monitored stock levels and organized displays for optimal accessibility and visibility.
- Received incoming shipments, checked contents against order forms, sorted items according to type, size or other criteria.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Kept up-to-date records of all sales transactions using computer software systems.
- Provided quotes to customers for requested parts.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Communicated effectively with management on any issues or special requests from customers.
- Performed cashier duties such as receiving payments from customers and issuing receipts.
- Received, examined and reshelved returned parts.
- Adhered to company policies regarding product returns and exchanges, warranties.
- Monitored stock levels regularly to ensure adequate supply of parts in store.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Attended trade shows or conventions related to the automotive industry when required.
- Communicated product expertise and department process improvements to meet organizational goals.
- Inspected returned merchandise for damage; restocked shelves accordingly.
- Verified accuracy of orders before shipping them out to customers.
- Managed employee schedules and daily assignments.
- Developed strategic sales initiatives to pitch products and services.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Operated point of sales and parts lookup computer systems.
- Processed orders and invoices accurately and efficiently.
- Opened crates to replenish stocked items in proper aisles.
- Coordinated and executed daily parts deliveries to local businesses.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Optimized team effectiveness by personally working with new hires regarding compliance, sales and service standards.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Implemented process and procedural updates to uphold high standards of service and quality, as well as meet challenging sales objectives.
- Improved team member performance by devising and overseeing personalized strategies.
- Increased team productivity by implementing multiple strategic process improvements.
- Tracked team performance targets and sales metrics to identify areas for improvement.
- Managed multiple projects simultaneously while meeting tight deadlines without compromising quality.
- Answered phone calls and emails from customers inquiring about parts availability.
- Maintained an accurate inventory of parts in stock, including ordering new items as needed.
- Organized shelves and displays to ensure easy access to products for customers.
- Wrote and recorded orders for merchandise or entered orders into computers.
- Ordered or purchased supplies to maintain optimum inventory.
- Located and labeled parts to maintain organized inventory of stock.
- Kept parts neatly stacked and ready for purchase to boost sales.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Collaborated with other members of sales team to reach targets.
- Arranged and directed delivery and installation of products and equipment.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Contacted satisfied customers to offer additional services.
- Negotiated and closed deals with minimal oversight.
- Cross-sold additional products and services to purchasing customers.
Outside Parts Sales
I-70 Truck Repair
Hays, Kansas
09.2017 - 03.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked effectively in team environments to make the workplace more productive.
- Managed household errands and other essential duties.
Education
High School Diploma -
Salina South High School
Salina, KS05-1990
Some College (No Degree) - History Education
Fort Hays State University
Hays, KSSkills
- Verbal and written communication
- Forklift operation
- Display building
- Promotional planning
- Parts documentation
- Staff training
- Email communication
- Problem-solving skills
- Improving customer satisfaction
- Returns processing
- Parts department organization
- Delivery coordination
- Shipping coordination
- Cycle counting
- Team collaboration
- Parts installation
- Replacement parts identification
- Suggestive selling
- Stock number and pricing data
- Warranty handling
- Up-selling strategies
- Inventory auditing
- Proficient in [software]
- Training and coaching
- Product merchandising
- Ordering parts
- Returns management
- Coordinating paperwork
- Vendor relations
- SAP
- Goal setting
- Order fulfillment
- Supply orders
- Cross-selling techniques
- Reviewing deliveries
- Technical acumen
- Visual display
- Account updating
- Performance tracking
- Customer education
- Industry trends
- Product sourcing
- Visual presentation
- Product demonstration
- Warranty administration
- Sales training
- Pricing strategies
- Promotions planning
- Trade show participation
- Health and safety
- Returns handling
- Merchandising
- Training and mentoring
- Conflict resolution
- Time management
- Team leadership
- Problem solving
- Effective communication
- Market research
- Sales strategy development
- Customer relationship management
- Product knowledge
- Customer service
- Order processing
- Parts sourcing
- Inventory management
Certification
Valid forklift license-Titan Machinery
Accomplishments
Several employee of the month awards
Timeline
Parts Sales Specialist
Titan Machinery
03.2024 - Current
Parts Counter Sales Person
GTG Peterbilt
03.2022 - 02.2024
Outside Parts Sales
I-70 Truck Repair
09.2017 - 03.2022
High School Diploma -
Salina South High School
Some College (No Degree) - History Education
Fort Hays State University