Brian Jefferson Jr
Windsor Mill,Md
Summary
Bilingual Customer Service Leader with expertise in team training and conflict resolution. Resolved customer complaints and trained over 30 employees, enhancing team performance. Strong organizational skills support a collaborative work environment, while adaptability to pressure ensures consistent achievement of company goals.
Overview
6
6
years of professional experience
Work History
Crew member
Chipotle Mexican Grill
2024.10 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Took orders from patrons and input selections into store computer system.
- An online Liaison for mobile/doordash orders, trouble shooting request and complaints from customers
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Team Leader
Chick-fil-a
2019.10 - 2024.05
- Trained and supervised over 30 new employees, adhering to company standards
- Managed Inventory, temperature logs, and closing procedures
- Resolved customer complaints independently while maintaining professionalism
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Concordia Prepatory School
Baltimore, MD2021-05
Skills
- Bilingual- Spanish
- Organization & Time Management
- Microsoft office
- Microsoft Word
- Verbal and written communication
- Customer Service & Client Support
Timeline
Crew member
Chipotle Mexican Grill
2024.10 - Current
Team Leader
Chick-fil-a
2019.10 - 2024.05
High School Diploma -
Concordia Prepatory School