Brian J. Kolligian
Manheim,PA
Summary
Detail-oriented operations and account management professional with 8+ years supporting dealer and commercial clients within high-volume auction environments. Strong background in audit accuracy, workflow compliance, policy adherence, and process improvement.
Overview
15
15
years of professional experience
Work History
Dealer Services Specialist II (OVE / Commercial Accounts)
Manheim Auto Auction
Manheim, PA, USA
01.2018 - Current
- Ensured accuracy and compliance of online auction transactions by auditing data.
- Validated dealer-facing information and maintained adherence to policies.
- Coordinated with titles, arbitration, and accounting to ensure compliant workflows.
- Investigated discrepancies and recommended corrective actions.
- Led accuracy-improving initiatives.
Sales Representative
Ceramic Pro
01.2016 - Current
Customer Care Specialist
Manheim Auto Auction
Manheim, PA, USA
01.2016 - 01.2018
- Processed documentation ensuring regulatory accuracy.
- Investigated issues and escalated compliance concerns.
- Supported system troubleshooting.
Office Manager
Lancaster Auto Graphics / ACAP Films
01.2015 - 01.2017
Multi-Channel Sales Associate
Best Buy
01.2011 - 01.2015
Education
High School - Construction & Electrical Engineering
Manheim Township High School
Lititz, PA01-2011
Skills
- Regulatory & Policy Compliance
- Audit & Accuracy Controls
- Dealer Contract Adherence
- Compliance Documentation & Reporting
- Risk Identification & Issue Resolution
- Cross-Functional Collaboration
- Process Improvement & Workflow Alignment
- Training & Support for Compliance Procedures
- Data Integrity / Systems Troubleshooting
Accomplishments
Founded the Dealer Service Employee Engagement Group with a mission to bring people together and create a workplace where everyone feels valued and enjoys coming to work.
Timeline
Dealer Services Specialist II (OVE / Commercial Accounts)
Manheim Auto Auction
01.2018 - Current
Sales Representative
Ceramic Pro
01.2016 - Current
Customer Care Specialist
Manheim Auto Auction
01.2016 - 01.2018
Office Manager
Lancaster Auto Graphics / ACAP Films
01.2015 - 01.2017
Multi-Channel Sales Associate
Best Buy
01.2011 - 01.2015
High School - Construction & Electrical Engineering
Manheim Township High School
Leadership Development
- Mentor onboarding Dealer Services Specialists.
- Serve as escalation resource for complex issues.
- Contributed to compliance-aligned process improvements.