Brian Johnson
Everett,WA
Summary
Dedicated Store Manager with more then thirty years in store management. Well-versed in directing personal in creating effective merchandising projects and using sales strategies to boost sales and profitability.
Overview
29
29
years of professional experience
Work History
Store Manager
Hobby Lobby
Lynnwood, WA
08.2016 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
General Manager
Party City
Everett, WA
05.2002 - 08.2016
- Lead my team in meeting sales, shrink, labor and margin goals.
- Conducted annual performance reviews.
- Managed staff of 40 associates, 4 team leads, and 2 assistants.
- Collaborated on hiring and termination decisions with human resource department.
- Conducted weekly sales meetings with team members to establish sales and merchandising objectives.
- Conducted yearly inventories at multiple locations.
- Lead the successful buildout and opening of multiple new locations and a relocation.
- Exceeded EBITDA goals for 14 straight years.
General Manager
The Closeout Company
Seattle, WA
07.2000 - 03.2002
- Managed budget implementations, employee reviews, training, and schedules.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Planned and coordinated the availability of products for advertising and promotion purposes.
- Answered customer questions regarding store merchandise, department information and pricing of unique retail concept.
Assistant Grocery Manager
Cost Cutter Foods
Blaine, WA
08.1995 - 08.2000
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Managed a diverse team of employees to ensure effective collaboration and high-quality work output.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Maintained appropriate professional relationship with union officials.
- Traveled for category competitive shopping, market trips and vendor meetings.
Education
No Degree - General Studies
Western Washington University
Bellingham, WAHigh School Diploma -
Nooksack Valley High School
Everson, WA06.1993
Skills
- Excellent Customer Service Skills
- Problem-Solving
- Multitasking and Organization
- Adaptability
- Strategic Thinker
- Mathematical Aptitude
- Strong Work Ethic
- Merchandising and Displays
Timeline
Store Manager
Hobby Lobby
08.2016 - Current
General Manager
Party City
05.2002 - 08.2016
General Manager
The Closeout Company
07.2000 - 03.2002
Assistant Grocery Manager
Cost Cutter Foods
08.1995 - 08.2000
No Degree - General Studies
Western Washington University
High School Diploma -
Nooksack Valley High School